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password reset email trouble

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    password reset email trouble

    Every time I click on the "forgot password" link it says they sent me an e-mail. I check my e-mail, inbox and spam, and I never receive this e-mail. I have tried many times over the past week and I never receive the e-mail.

    #2
    Re: password reset email trouble

    I have been experiencing the same thing. Let me know if you find a solution because this is very frustrating!

    Comment


      #3
      Re: password reset email trouble

      +1. I was forced to reset my password because of the theft of hard drives at VUDU. They keep telling me they sent me an email to finish the password reset. I never got it. I contacted them at a support email address, they said they sent an email...and of course I never got it. Really broken. Hey VUDU folks, can you please fix this?

      Comment


        #4
        Re: password reset email trouble

        Please check your SPAM/JUNK email folders in case the reset email was sent there.

        Comment


          #5
          Re: password reset email trouble

          Originally posted by FelipeF View Post
          Please check your SPAM/JUNK email folders in case the reset email was sent there.
          I did this, many times. There is no email from VUDU about this anywhere in my mailboxes. I sent emails to support@vudu.com and to passwordreset@vudu.com about this. No response.

          A less than satisfactory customer experience. To say the least.

          Comment


            #6
            Re: password reset email trouble

            Originally posted by dmitch View Post
            I did this, many times. There is no email from VUDU about this anywhere in my mailboxes. I sent emails to support@vudu.com and to passwordreset@vudu.com about this. No response.

            A less than satisfactory customer experience. To say the least.
            I see that you're using a custom domain. Let me investigate to see if there is some sort of blockage somewhere.

            Comment


              #7
              Re: password reset email trouble

              I, too, have clicked the reset button on the vudu password reset tool on their site many many times in the past two days. I dont know why. After the first ten times I should have got the hint that nothing is going to happen differently. I have centurylink for an ISP. I dont believe that should be considered custom at all. Please help us all with this. I have purchased content that I cannot access because of this glitch and I (and my lovely wife) are getting a bit anxious if not downright irritated by it all. Thank You.

              I should add that my wife has created a help desk ticket through the website to which she has only received a general reply.

              Comment


                #8
                Re: password reset email trouble

                Same issue here; no email has been sent.

                Comment


                  #9
                  Re: password reset email trouble

                  Originally posted by FelipeF View Post
                  I see that you're using a custom domain. Let me investigate to see if there is some sort of blockage somewhere.
                  I got this solved over the phone, by switching my registered email address to a Gmail address. Maybe there is indeed some kind of "blockage" involving "custom" domains, though why that would be true, I have no idea. My email address is perfectly valid, why would VUDU's system care whether it was with a well-known domain? Also, it doesn't explain the same problem seen by the Centurylink customer. Unless VUDU's system never heard of Centurylink either. Very strange.

                  Comment


                    #10
                    Re: password reset email trouble

                    I am having the exact same problem. It says my password is expired and it says I need to reset it. The site claims that an email has been sent, but no email. Spam folder has been checked. HELP!!

                    Originally posted by ullery1989 View Post
                    Every time I click on the "forgot password" link it says they sent me an e-mail. I check my e-mail, inbox and spam, and I never receive this e-mail. I have tried many times over the past week and I never receive the e-mail.

                    Comment


                      #11
                      Re: password reset email trouble

                      Originally posted by starligh98 View Post
                      I am having the exact same problem. It says my password is expired and it says I need to reset it. The site claims that an email has been sent, but no email. Spam folder has been checked. HELP!!
                      Could you please send me a private message with your account email address included? I'll do my best to help.
                      Dan H.
                      VUDU QA

                      Comment


                        #12
                        Re: password reset email trouble

                        I too want to reset my password.....they say check my email and alas, no instructions..nada, nothing.

                        What is up with that. I would think there would be enough people complaining about this that they would have fixed this!!

                        Comment


                          #13
                          Re: password reset email trouble

                          Originally posted by PaulG View Post
                          I too want to reset my password.....they say check my email and alas, no instructions..nada, nothing.

                          What is up with that. I would think there would be enough people complaining about this that they would have fixed this!!
                          Could you please send me a private message with your account email address included? I'll do my best to help.
                          Dan H.
                          VUDU QA

                          Comment


                            #14
                            Re: password reset email trouble

                            I am having this same issue which is very frustrating. I use a PW manager and VUDU is now telling me that is the wrong pw. I try having an email sent to reset the pw and I never receive the email. Have tried this multiple times over the past 24 hrs, checked my spam folders and I am not receiving anything. My email is a hotmail account so it isn't some custom domain.

                            Comment


                              #15
                              Re: password reset email trouble

                              Originally posted by DanielH View Post
                              Could you please send me a private message with your account email address included? I'll do my best to help.
                              I am experiencing the same problem here. I just sent you PM with my email address.

                              Comment

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