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Fandango at Home Forum Guidelines

The Fandango at Home Forums are designed to help viewers get the most out of their Fandango at Home experience. Here, Fandango at Home customers may post information, questions, ideas, etc. on the subject of Fandango at Home and Fandango at Home -related issues (home theater, entertainment, etc). Although the primary purpose of these forums is to help Fandango at Home customers with questions and/or problems with their Fandango at Home service, there are also off-topic areas available within the Fandango at Home Forums for users to chat with like-minded people, subject to the limitations below.

Please post all comments in English. When posting a comment in the Fandango at Home Forums, please conduct yourself in a respectful and civil manner. While we respect that you may feel strongly about an issue, please leave room for discussion.

Fandango at Home Forum Guidelines

The Fandango at Home Forums are designed to help viewers get the most out of their Fandango at Home experience. Here, Fandango at Home customers may post information, questions, ideas, etc. on the subject of Fandango at Home and Fandango at Home -related issues (home theater, entertainment, etc). Although the primary purpose of these forums is to help Fandango at Home customers with questions and/or problems with their Fandango at Home service, there are also off-topic areas available within the Fandango at Home Forums for users to chat with like-minded people, subject to the limitations below.

Please post all comments in English. When posting a comment in the Fandango at Home Forums, please conduct yourself in a respectful and civil manner. While we respect that you may feel strongly about an issue, please leave room for discussion.

Fandango at Home reserves the right to refrain from posting and/or to remove user comments, including comments that contain any of the following:

1. Obscenities, defamatory language, discriminatory language, or other language not suitable for a public forum
2. Email addresses, phone numbers, links to websites, physical addresses or other forms of contact information
3. "Spam" content, references to other products, advertisements, or other offers
4. Spiteful or inflammatory comments about other users or their comments
5. Comments that may potentially violate the DMCA or any other applicable laws
6. Comments that discuss ways to manipulate Fandango at Home products/services, including, but not limited to, reverse engineering, video extraction, and file conversion.

Additionally, please keep in mind that although Fandango at Home retains the right to monitor, edit, and/or remove posts within Fandango at Home Forums, it does not necessarily review every comment. Accordingly, specific questions about Fandango at Home products and services should be directed to Fandango at Home customer service representatives.

Terms of Use - User Comments, Feedback, Reviews, Submissions

For all reviews, comments, feedback, postcards, suggestions, ideas, and other submissions disclosed, submitted or offered to Fandango at Home, on or through this Site, by e-mail or telephone, or otherwise disclosed, submitted or offered in connection you use of this Site (collectively, the "Comments") you grant Fandango at Home a royalty-free, irrevocable, transferable right and license to use the Comments however Fandango at Home desires, including, without limitation, to copy, modify, delete in its entirety, adapt, publish, translate, create derivative works from and/or sell and /or distribute such Comments and/or incorporate such Comments into any form, medium or technology throughout the world.
Fandango at Home will be entitled to use, reproduce, disclose, modify, adapt, create derivative works from, publish, display and distribute any Comments you submit for any purpose whatsoever, without restriction and without compensating you in any way. Fandango at Home is and shall be under no obligation (1) to maintain any Comments in confidence; (2) to pay to users any compensation for any Comments; or (3) to respond to any user Comments. You agree that any Comments submitted by you to the Site will not violate the terms in this Terms of Use or any right of any third party, including without limitation, copyright, trademark, privacy or other personal or proprietary right(s), and will not cause injury to any person or entity. You further agree that no Comments submitted by you to this Site will be or contain libelous or otherwise unlawful, threatening, abusive or obscene material, or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mailings or any form of "spam."

You grant Fandango at Home the right to use the name that you submit in connection with any Comments. You agree not to use a false email address, impersonate any person or entity, otherwise mislead as to the origin of any Comments you submit. You are, and shall remain, solely responsible for the content of any Comments you make and you agree to indemnify Fandango at Home for all claims resulting from any Comments you submit. Fandango at Home takes no responsibility and assumes no liability for any Comments submitted by you or any third-party reserves the right to refrain from posting and/or to remove user comments, including comments that contain any of the following:

1. Obscenities, defamatory language, discriminatory language, or other language not suitable for a public forum
2. Email addresses, phone numbers, links to websites, physical addresses or other forms of contact information
3. "Spam" content, references to other products, advertisements, or other offers
4. Spiteful or inflammatory comments about other users or their comments
5. Comments that may potentially violate the DMCA or any other applicable laws
6. Comments that discuss ways to manipulate Fandango at Home products/services, including, but not limited to, reverse engineering, video extraction, and file conversion.

Additionally, please keep in mind that although Fandango at Home retains the right to monitor, edit, and/or remove posts within Fandango at Home Forums, it does not necessarily review every comment. Accordingly, specific questions about Fandango at Home products and services should be directed to Fandango at Home customer service representatives.

Terms of Use - User Comments, Feedback, Reviews, Submissions

For all reviews, comments, feedback, postcards, suggestions, ideas, and other submissions disclosed, submitted or offered to Fandango at Home, on or through this Site, by e-mail or telephone, or otherwise disclosed, submitted or offered in connection you use of this Site (collectively, the "Comments") you grant Fandango at Home a royalty-free, irrevocable, transferable right and license to use the Comments however Fandango at Home desires, including, without limitation, to copy, modify, delete in its entirety, adapt, publish, translate, create derivative works from and/or sell and /or distribute such Comments and/or incorporate such Comments into any form, medium or technology throughout the world.
Fandango at Home will be entitled to use, reproduce, disclose, modify, adapt, create derivative works from, publish, display and distribute any Comments you submit for any purpose whatsoever, without restriction and without compensating you in any way. Fandango at Home is and shall be under no obligation (1) to maintain any Comments in confidence; (2) to pay to users any compensation for any Comments; or (3) to respond to any user Comments. You agree that any Comments submitted by you to the Site will not violate the terms in this Terms of Use or any right of any third party, including without limitation, copyright, trademark, privacy or other personal or proprietary right(s), and will not cause injury to any person or entity. You further agree that no Comments submitted by you to this Site will be or contain libelous or otherwise unlawful, threatening, abusive or obscene material, or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mailings or any form of "spam."

You grant Fandango at Home the right to use the name that you submit in connection with any Comments. You agree not to use a false email address, impersonate any person or entity, otherwise mislead as to the origin of any Comments you submit. You are, and shall remain, solely responsible for the content of any Comments you make and you agree to indemnify Fandango at Home for all claims resulting from any Comments you submit. Fandango at Home takes no responsibility and assumes no liability for any Comments submitted by you or any third-party.
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password reset email trouble

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    #16
    It seems like it has been awhile since anyone has this issue, but it seems it found me as well. I am unable to receive an email when clicking the forgot password button. I have contacted support via email and I am able to receive those. They were unable to help. So I called the number and even sending the email to two different email addresses they didn't receive anything. I don't believe it is my internet provider or my email addresses. I have used Sprint, comcast, and AT&T. I with Yahoo, gmail, and hotmail addresses. Any assistance in recovering my account short of guessing my password would be great.

    Comment


      #17
      So I have now also have this issue i have tried to have a reset password sent 3 times in 2 days and havent received a email

      Comment


        #18
        I also am having the same problem for years and have a ton of movies on my account.. Please help me I just recently hooked up a blu ray player and I have a lot of movies on there.. Fortunately I can still watch on that player because the password is still stored in the device.. But I would like to use the app on other devices..

        Comment


          #19
          I started having this same issue when Fandango bought VUDU. I have a Hotmail address tied to the account. I used my Walmart account to get in. When I tried to convert, it said it sent me an email. No luck on inbox or junk folder. Tried to reset my Vudu account password, while the password reset process says it has sent an email, it does not show up in my inbox or junk. Got a call at 1130pm from a tech person. The best they could do was to send me an email to reset my password...never came in. So I have lost access to all my Vudu purchases. Not good...

          Comment


            #20
            Does anyone from Vudu ever respond or monitor these forums? I created a new topic as I am not receiving any emails to convert my Walmart account, but the topic has been awaiting Moderator approval for almost a week. I have been emailing and calling support for two weeks, but I'm constantly told the conversion issue has been escalated, but the dept that handles it is closed so I cannot talk to them, just wait for email follow up that never comes.

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              #21
              I have had issue with not getting the email to verify by account when I do the Walmart to Vudu account conversion. This has been going on for three months now. Many email and phone calls with VUDU support. No one has been able to fix the problem. The most recent email from Vudu shown below! WHAT A POOR JOB OF CUSTOMER SUPPORT! I have been member for 5+ year, have about 60 movies and now locked out of my account. I am beyond frustrated! I guess the forums are just for venting as problems are never actually solved! Another unsatisfied customer!

              Thank you for contacting Vudu Customer Care.
              Are you still experiencing this issue? We have no reports of customers experiencing inconveniences with Walmart to Vudu conversions.
              I will be waiting for your response and please let me know if there is anything else that I can help you with.

              Thank you,
              Vudu Customer Service

              Comment


                #22
                Originally posted by Jayaa View Post
                I have had issue with not getting the email to verify by account when I do the Walmart to Vudu account conversion. This has been going on for three months now. Many email and phone calls with VUDU support. No one has been able to fix the problem. The most recent email from Vudu shown below! WHAT A POOR JOB OF CUSTOMER SUPPORT! I have been member for 5+ year, have about 60 movies and now locked out of my account. I am beyond frustrated! I guess the forums are just for venting as problems are never actually solved! Another unsatisfied customer!

                Thank you for contacting Vudu Customer Care.
                Are you still experiencing this issue? We have no reports of customers experiencing inconveniences with Walmart to Vudu conversions.
                I will be waiting for your response and please let me know if there is anything else that I can help you with.

                Thank you,
                Vudu Customer Service
                Give me your ticket # with customer care and I might be able to offer a solution for you.

                Comment


                  #23
                  Same issue. Not getting a password reset email to my Gmail. Also, my password was saved in a password manager so there's no way it is wrong. Anyway, without getting a reset email I can't create a new password. How can I get help?

                  Comment


                    #24
                    I've been trying to reset my password and gain access to my Vudu account for 2 years now, but I never receive the password reset email.

                    I've contact support multiple times, they say they have sent an email, it never arrives.

                    I've gone through Microsoft support to see if there was a problem on their end, or in my email client, and nothing was wrong.

                    There has to be a solution to this, I need access to my movies.

                    Comment


                      #25

                      i am trying to transfer my walmart login to VUDU's but I am also not getting the email. I did get the email for signing up on this forum which seems very strange why can I get emails from this forum but not from VUDU?

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