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Vudu Forum Guidelines

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Samsung TV Remote performance in Vudu app

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    Samsung TV Remote performance in Vudu app

    Having problems with my Samsung remote on a UN60ES7100 TV that has the latest Samsung firmware, 1027, and the available Vudu App in the Samsung apps center. During trailer or movie playback, the TV remote does not work unless I am 6-8 feet directly in front of the TV's IR sensor . The functions I am trying to use are pause and return. While not watching a trailer or movie, I can sit 20ft away at an angle and move through the Vudu menu structure without issue so I do not believe the issue is the remote or the batteries which have been replaced. While directly in front the TV, the remote has a severe delay. The first press of pause does nothing and I must wait until my remote backlight disappears before pressing the Pause a 2nd time to actually get the movie to pause. I have reset the Samsung APP center per Samsung support and downloaded the Vudu app again. Samsung said to contact Vudu as the issue appears to be related to the app. Anyone else have poor performance from the TV remote?

    #2
    Re: Samsung TV Remote performance in Vudu app

    Update, I've noticed the poor remote performance with other Video apps in the Samsung apps center, Naked Trailers and Crackle. Will contact Samsung again.

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      #3
      Re: Samsung TV Remote performance in Vudu app

      Hi Regular,

      Thanks for the update. Keep us posted on your findings.
      Dan H.
      VUDU QA

      Comment


        #4
        Re: Samsung TV Remote performance in Vudu app

        Having the same issues on a UN55ES7100. Remote works when within a few feet but I get nothing from the couch. Please advise when you figure something out. Huge Vudu fan here.

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