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Vudu Forum Guidelines

Vudu Forum Guidelines

The Vudu Forums are designed to help viewers get the most out of their Vudu experience. Here, Vudu customers may post information, questions, ideas, etc. on the subject of Vudu and Vudu -related issues (home theater, entertainment, etc). Although the primary purpose of these forums is to help Vudu customers with questions and/or problems with their Vudu service, there are also off-topic areas available within the Vudu Forums for users to chat with like-minded people, subject to the limitations below.

Please post all comments in English. When posting a comment in the Vudu Forums, please conduct yourself in a respectful and civil manner. While we respect that you may feel strongly about an issue, please leave room for discussion.

Vudu reserves the right to refrain from posting and/or to remove user comments, including comments that contain any of the following:

1. Obscenities, defamatory language, discriminatory language, or other language not suitable for a public forum
2. Email addresses, phone numbers, links to websites, physical addresses or other forms of contact information
3. "Spam" content, references to other products, advertisements, or other offers
4. Spiteful or inflammatory comments about other users or their comments
5. Comments that may potentially violate the DMCA or any other applicable laws
6. Comments that discuss ways to manipulate Vudu products/services, including, but not limited to, reverse engineering, video extraction, and file conversion.

Additionally, please keep in mind that although Vudu retains the right to monitor, edit, and/or remove posts within Vudu Forums, it does not necessarily review every comment. Accordingly, specific questions about Vudu products and services should be directed to Vudu customer service representatives.

Terms of Use - User Comments, Feedback, Reviews, Submissions

For all reviews, comments, feedback, postcards, suggestions, ideas, and other submissions disclosed, submitted or offered to Vudu, on or through this Site, by e-mail or telephone, or otherwise disclosed, submitted or offered in connection you use of this Site (collectively, the "Comments") you grant Vudu a royalty-free, irrevocable, transferable right and license to use the Comments however Vudu desires, including, without limitation, to copy, modify, delete in its entirety, adapt, publish, translate, create derivative works from and/or sell and /or distribute such Comments and/or incorporate such Comments into any form, medium or technology throughout the world.
Vudu will be entitled to use, reproduce, disclose, modify, adapt, create derivative works from, publish, display and distribute any Comments you submit for any purpose whatsoever, without restriction and without compensating you in any way. Vudu is and shall be under no obligation (1) to maintain any Comments in confidence; (2) to pay to users any compensation for any Comments; or (3) to respond to any user Comments. You agree that any Comments submitted by you to the Site will not violate the terms in this Terms of Use or any right of any third party, including without limitation, copyright, trademark, privacy or other personal or proprietary right(s), and will not cause injury to any person or entity. You further agree that no Comments submitted by you to this Site will be or contain libelous or otherwise unlawful, threatening, abusive or obscene material, or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mailings or any form of "spam."

You grant Vudu the right to use the name that you submit in connection with any Comments. You agree not to use a false email address, impersonate any person or entity, otherwise mislead as to the origin of any Comments you submit. You are, and shall remain, solely responsible for the content of any Comments you make and you agree to indemnify Vudu for all claims resulting from any Comments you submit. Vudu takes no responsibility and assumes no liability for any Comments submitted by you or any third-party.
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Samsung TV Remote performance in Vudu app

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    Samsung TV Remote performance in Vudu app

    Having problems with my Samsung remote on a UN60ES7100 TV that has the latest Samsung firmware, 1027, and the available Vudu App in the Samsung apps center. During trailer or movie playback, the TV remote does not work unless I am 6-8 feet directly in front of the TV's IR sensor . The functions I am trying to use are pause and return. While not watching a trailer or movie, I can sit 20ft away at an angle and move through the Vudu menu structure without issue so I do not believe the issue is the remote or the batteries which have been replaced. While directly in front the TV, the remote has a severe delay. The first press of pause does nothing and I must wait until my remote backlight disappears before pressing the Pause a 2nd time to actually get the movie to pause. I have reset the Samsung APP center per Samsung support and downloaded the Vudu app again. Samsung said to contact Vudu as the issue appears to be related to the app. Anyone else have poor performance from the TV remote?

    Re: Samsung TV Remote performance in Vudu app

    Update, I've noticed the poor remote performance with other Video apps in the Samsung apps center, Naked Trailers and Crackle. Will contact Samsung again.


      Re: Samsung TV Remote performance in Vudu app

      Hi Regular,

      Thanks for the update. Keep us posted on your findings.
      Dan H.
      VUDU QA


        Re: Samsung TV Remote performance in Vudu app

        Having the same issues on a UN55ES7100. Remote works when within a few feet but I get nothing from the couch. Please advise when you figure something out. Huge Vudu fan here.