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Vudu Playback error for The Big Bang Theory Season 5

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    Vudu Playback error for The Big Bang Theory Season 5

    I redeemed the UV code for the Big Bang Theory Season 5 on flixster on 2/12/2013. I can view the show on flixster via my PC. However, when I try to play the show via the vudu app on my Playstation 3, I get an error saying " Unable to start playback. Please contact Vudu customer service".

    I went ahead and called VUDU and they created a case for me on 2/12/2013. I was told the case may take 3 to 5 business days to resolve. I've called them a couple of times to just check if my case was being looked at and the customer support guys would tell me to call back in another couple of days since Tier 3 support was looking at my issue.

    Now, when I called today, a customer service agent named Sergio basically told me that the upper level support may take as long as they want to investigate my case; that there has been no progress reported and that I should just keep waiting. He was quite rude and basically argued with me saying something along the lines of - First of all, you didn't redeem this code on Vudu. You redeemed this on Flixster. And that's where the problem is. To me this is completely wrong, as I can play the content on Flixster but cannot play it in Vudu. Both being ultraviolet compatible, I would think the problem is with Vudu.

    Can anyone suggest what I could do? Am I basically out of luck and at the mercy of the apparently extremely busy Vudu support team?

    #2
    Re: Vudu Playback error for The Big Bang Theory Season 5

    Hey - a couple questions...

    Does this happen with all of the episodes in that season? If you give me an example of a specific episode that doesn't work for you, I'll try it out (to see if it's a PS3 issue or a UV/rights issue).
    Does other content play back fine (ie. is this the only one you see this issue with?)
    Can you play back the episode that doesn't work on the PS3 on the web site? (again trying to determine if this is a device vs. UV rights issue).

    Comment


      #3
      Re: Vudu Playback error for The Big Bang Theory Season 5

      The error is for all episodes in this season only. When I also try to play it through the Vudu website I get the same error. However, I can play it through the Flixster website.

      The issue is because I redeemed the ultraviolet code on Flixster. For the other two Big Bang Theory seasons, I redeemed the code directly on Vudu and they worked just fine.

      I should also add that in the past I have redeemed many codes on Flixster and I have been able to play them using the Vudu app in my PS3.

      Thank you for your time.

      Comment


        #4
        Re: Vudu Playback error for The Big Bang Theory Season 5

        I've been having the exact same problem for a few weeks. I was able to watch the season before, but now I just get this error. I've tried web, ps3, and iOS apps. I am also able to watch on Flixster. It only seems to be this show and season. I am able to watch other movies and tv shows.

        Comment


          #5
          Re: Vudu Playback error for The Big Bang Theory Season 5

          I am having this same issue. Grid to actually make a thread about it on here. But apparently a mod never posted it.

          It says unable to playback on ALL my episodes too.

          What's funny is, my code didn't work when I bought the season, so I made a case to Flixster or whoever distributed the code, and they fixed it for me by adding the season to my UV locker.

          For the first few days, everything worked fine. Now none of them play, and its been like that for about 2 weeks now.

          Comment


            #6
            Re: Vudu Playback error for The Big Bang Theory Season 5

            Well, Vudu closed my case with this message:

            The title(s) cannot be added to your VUDU library because the incorrect ALID [or Movie Identification coming from Flixster] was used during the redemption process. You can contact the company you redeemed the title with, and they should be able to help get the updated version. If you have any questions, please let us know
            http://support.ultraviolet.flixster....p?deptID=15266
            This post on our forums can help explain the issue.
            http://forum.vudu.com/showthread.php...highlight=alid
            I would contact Flixster regarding this issue. They are the only ones that can fix this issue for you.


            Now, I've opened up a case with Flixster too. I've kinda given up on this.

            Comment


              #7
              Re: Vudu Playback error for The Big Bang Theory Season 5

              Originally posted by arsenal_fan View Post
              Well, Vudu closed my case with this message:

              The title(s) cannot be added to your VUDU library because the incorrect ALID [or Movie Identification coming from Flixster] was used during the redemption process. You can contact the company you redeemed the title with, and they should be able to help get the updated version. If you have any questions, please let us know
              http://support.ultraviolet.flixster....p?deptID=15266
              This post on our forums can help explain the issue.
              http://forum.vudu.com/showthread.php...highlight=alid
              I would contact Flixster regarding this issue. They are the only ones that can fix this issue for you.


              Now, I've opened up a case with Flixster too. I've kinda given up on this.

              Typically, when the ALID is incorrect, the movie won't import in to your library. I'll get in touch with the appropriate people to confirm or find a fix. Our apologies for any inconvenience caused.
              Dan H.
              VUDU QA

              Comment


                #8
                Re: Vudu Playback error for The Big Bang Theory Season 5

                Originally posted by DanielH View Post
                Typically, when the ALID is incorrect, the movie won't import in to your library. I'll get in touch with the appropriate people to confirm or find a fix. Our apologies for any inconvenience caused.
                Thanks.

                Comment


                  #9
                  Re: Vudu Playback error for The Big Bang Theory Season 5

                  Our engineering team is rolling out a fix for this shortly.
                  Dan H.
                  VUDU QA

                  Comment


                    #10
                    Re: Vudu Playback error for The Big Bang Theory Season 5

                    Cool, thanks for the update.

                    Comment


                      #11
                      Re: Vudu Playback error for The Big Bang Theory Season 5

                      Season 5 is working for me today. Thanks Daniel. I had given up hope on this issue.

                      Comment


                        #12
                        Re: Vudu Playback error for The Big Bang Theory Season 5

                        Hello, I am here with the exact same problem...only I am unable to play both The Big Bang Theory Season 5 and 6. Bought the tv season combo with the Ultraviolet code and redeemed on Flixter. Have over 60 movies on VUDU that have linked with my Flixter account, but for some reason The Big Bang Theory will not. Had the same issue with Game of Thrones but was able to re-enter my code in Vudu for it to show up. I can play the show in the flixter app/site but not on vudu. Even though the big bang theory shows up in my TV account...but all they show are seasons to purchase and not actually the ones i bought and can play on flixter. I love the Vudu service and really want a single home to watch all my shows digitally. Please look into my case and find a solution.

                        Comment

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