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Vudu Forum Guidelines

Vudu Forum Guidelines

The Vudu Forums are designed to help viewers get the most out of their Vudu experience. Here, Vudu customers may post information, questions, ideas, etc. on the subject of Vudu and Vudu -related issues (home theater, entertainment, etc). Although the primary purpose of these forums is to help Vudu customers with questions and/or problems with their Vudu service, there are also off-topic areas available within the Vudu Forums for users to chat with like-minded people, subject to the limitations below.

Please post all comments in English. When posting a comment in the Vudu Forums, please conduct yourself in a respectful and civil manner. While we respect that you may feel strongly about an issue, please leave room for discussion.

Vudu reserves the right to refrain from posting and/or to remove user comments, including comments that contain any of the following:

1. Obscenities, defamatory language, discriminatory language, or other language not suitable for a public forum
2. Email addresses, phone numbers, links to websites, physical addresses or other forms of contact information
3. "Spam" content, references to other products, advertisements, or other offers
4. Spiteful or inflammatory comments about other users or their comments
5. Comments that may potentially violate the DMCA or any other applicable laws
6. Comments that discuss ways to manipulate Vudu products/services, including, but not limited to, reverse engineering, video extraction, and file conversion.

Additionally, please keep in mind that although Vudu retains the right to monitor, edit, and/or remove posts within Vudu Forums, it does not necessarily review every comment. Accordingly, specific questions about Vudu products and services should be directed to Vudu customer service representatives.

Terms of Use - User Comments, Feedback, Reviews, Submissions

For all reviews, comments, feedback, postcards, suggestions, ideas, and other submissions disclosed, submitted or offered to Vudu, on or through this Site, by e-mail or telephone, or otherwise disclosed, submitted or offered in connection you use of this Site (collectively, the "Comments") you grant Vudu a royalty-free, irrevocable, transferable right and license to use the Comments however Vudu desires, including, without limitation, to copy, modify, delete in its entirety, adapt, publish, translate, create derivative works from and/or sell and /or distribute such Comments and/or incorporate such Comments into any form, medium or technology throughout the world.
Vudu will be entitled to use, reproduce, disclose, modify, adapt, create derivative works from, publish, display and distribute any Comments you submit for any purpose whatsoever, without restriction and without compensating you in any way. Vudu is and shall be under no obligation (1) to maintain any Comments in confidence; (2) to pay to users any compensation for any Comments; or (3) to respond to any user Comments. You agree that any Comments submitted by you to the Site will not violate the terms in this Terms of Use or any right of any third party, including without limitation, copyright, trademark, privacy or other personal or proprietary right(s), and will not cause injury to any person or entity. You further agree that no Comments submitted by you to this Site will be or contain libelous or otherwise unlawful, threatening, abusive or obscene material, or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mailings or any form of "spam."

You grant Vudu the right to use the name that you submit in connection with any Comments. You agree not to use a false email address, impersonate any person or entity, otherwise mislead as to the origin of any Comments you submit. You are, and shall remain, solely responsible for the content of any Comments you make and you agree to indemnify Vudu for all claims resulting from any Comments you submit. Vudu takes no responsibility and assumes no liability for any Comments submitted by you or any third-party.
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Rented a movie but can't watch it

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    Rented a movie but can't watch it

    Tried to rent a movie This Must Be The Place a couple of days ago. My transaction was successful. At least my credit card was charged. However, it gave me "Network Error" message every time when I tried to watch it. My network was just fine. I switched to Netflix right away and it worked without a glitch. Of course, my rent expired in 24 hours. I expected something like this to be resolved automatically and my account to be credited with the price of the movie. However, it wasn't. To make things worse, I couldn't find a way to contact the support team. No e-mail address? Not even a web form? Common, you're charging people money. Be available to your customers.

    This experience was pretty frustrating. VUDU is not the only streaming service out there. I'm thinking of switching now and closing my account.

    Anybody has any experience in resolving this? I at least need the price of the movie to be credited back to my account.

    Re: Rented a movie but can't watch it


    My apologies for the poor experience with your rental. Please send me a private message and i'll be happy to take care of the issue.

    For future reference, if you need to get a hold of us, you can call us at (888)554-VUDU or submit a ticket after browsing one FAQ article.
    Dan H.


      Re: Rented a movie but can't watch it

      Replied by a private message. Please respond.


        Re: Rented a movie but can't watch it

        I too rented This Must Be The Place tonight, it charged me for it says I have 24 hours to watch but will not let me stream it. I did however rent another movie and it worked. Would like to have this fixed please.


          Re: Rented a movie but can't watch it

          It's been two weeks and nobody contacted me about it. DanielH didn't respond to a private message. I'm still waiting to get either money or movie back. I keep wasting my time on this. Also, I can't see a way to submit a ticket. The web site navigation is ridiculous.