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Fandango at Home Forum Guidelines

Fandango at Home Forum Guidelines

The Fandango at Home Forums are designed to help viewers get the most out of their Fandango at Home experience. Here, Fandango at Home customers may post information, questions, ideas, etc. on the subject of Fandango at Home and Fandango at Home -related issues (home theater, entertainment, etc). Although the primary purpose of these forums is to help Fandango at Home customers with questions and/or problems with their Fandango at Home service, there are also off-topic areas available within the Fandango at Home Forums for users to chat with like-minded people, subject to the limitations below.

Please post all comments in English. When posting a comment in the Fandango at Home Forums, please conduct yourself in a respectful and civil manner. While we respect that you may feel strongly about an issue, please leave room for discussion.

Fandango at Home Forum Guidelines

The Fandango at Home Forums are designed to help viewers get the most out of their Fandango at Home experience. Here, Fandango at Home customers may post information, questions, ideas, etc. on the subject of Fandango at Home and Fandango at Home -related issues (home theater, entertainment, etc). Although the primary purpose of these forums is to help Fandango at Home customers with questions and/or problems with their Fandango at Home service, there are also off-topic areas available within the Fandango at Home Forums for users to chat with like-minded people, subject to the limitations below.

Please post all comments in English. When posting a comment in the Fandango at Home Forums, please conduct yourself in a respectful and civil manner. While we respect that you may feel strongly about an issue, please leave room for discussion.

Fandango at Home reserves the right to refrain from posting and/or to remove user comments, including comments that contain any of the following:

1. Obscenities, defamatory language, discriminatory language, or other language not suitable for a public forum
2. Email addresses, phone numbers, links to websites, physical addresses or other forms of contact information
3. "Spam" content, references to other products, advertisements, or other offers
4. Spiteful or inflammatory comments about other users or their comments
5. Comments that may potentially violate the DMCA or any other applicable laws
6. Comments that discuss ways to manipulate Fandango at Home products/services, including, but not limited to, reverse engineering, video extraction, and file conversion.

Additionally, please keep in mind that although Fandango at Home retains the right to monitor, edit, and/or remove posts within Fandango at Home Forums, it does not necessarily review every comment. Accordingly, specific questions about Fandango at Home products and services should be directed to Fandango at Home customer service representatives.

Terms of Use - User Comments, Feedback, Reviews, Submissions

For all reviews, comments, feedback, postcards, suggestions, ideas, and other submissions disclosed, submitted or offered to Fandango at Home, on or through this Site, by e-mail or telephone, or otherwise disclosed, submitted or offered in connection you use of this Site (collectively, the "Comments") you grant Fandango at Home a royalty-free, irrevocable, transferable right and license to use the Comments however Fandango at Home desires, including, without limitation, to copy, modify, delete in its entirety, adapt, publish, translate, create derivative works from and/or sell and /or distribute such Comments and/or incorporate such Comments into any form, medium or technology throughout the world.
Fandango at Home will be entitled to use, reproduce, disclose, modify, adapt, create derivative works from, publish, display and distribute any Comments you submit for any purpose whatsoever, without restriction and without compensating you in any way. Fandango at Home is and shall be under no obligation (1) to maintain any Comments in confidence; (2) to pay to users any compensation for any Comments; or (3) to respond to any user Comments. You agree that any Comments submitted by you to the Site will not violate the terms in this Terms of Use or any right of any third party, including without limitation, copyright, trademark, privacy or other personal or proprietary right(s), and will not cause injury to any person or entity. You further agree that no Comments submitted by you to this Site will be or contain libelous or otherwise unlawful, threatening, abusive or obscene material, or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mailings or any form of "spam."

You grant Fandango at Home the right to use the name that you submit in connection with any Comments. You agree not to use a false email address, impersonate any person or entity, otherwise mislead as to the origin of any Comments you submit. You are, and shall remain, solely responsible for the content of any Comments you make and you agree to indemnify Fandango at Home for all claims resulting from any Comments you submit. Fandango at Home takes no responsibility and assumes no liability for any Comments submitted by you or any third-party reserves the right to refrain from posting and/or to remove user comments, including comments that contain any of the following:

1. Obscenities, defamatory language, discriminatory language, or other language not suitable for a public forum
2. Email addresses, phone numbers, links to websites, physical addresses or other forms of contact information
3. "Spam" content, references to other products, advertisements, or other offers
4. Spiteful or inflammatory comments about other users or their comments
5. Comments that may potentially violate the DMCA or any other applicable laws
6. Comments that discuss ways to manipulate Fandango at Home products/services, including, but not limited to, reverse engineering, video extraction, and file conversion.

Additionally, please keep in mind that although Fandango at Home retains the right to monitor, edit, and/or remove posts within Fandango at Home Forums, it does not necessarily review every comment. Accordingly, specific questions about Fandango at Home products and services should be directed to Fandango at Home customer service representatives.

Terms of Use - User Comments, Feedback, Reviews, Submissions

For all reviews, comments, feedback, postcards, suggestions, ideas, and other submissions disclosed, submitted or offered to Fandango at Home, on or through this Site, by e-mail or telephone, or otherwise disclosed, submitted or offered in connection you use of this Site (collectively, the "Comments") you grant Fandango at Home a royalty-free, irrevocable, transferable right and license to use the Comments however Fandango at Home desires, including, without limitation, to copy, modify, delete in its entirety, adapt, publish, translate, create derivative works from and/or sell and /or distribute such Comments and/or incorporate such Comments into any form, medium or technology throughout the world.
Fandango at Home will be entitled to use, reproduce, disclose, modify, adapt, create derivative works from, publish, display and distribute any Comments you submit for any purpose whatsoever, without restriction and without compensating you in any way. Fandango at Home is and shall be under no obligation (1) to maintain any Comments in confidence; (2) to pay to users any compensation for any Comments; or (3) to respond to any user Comments. You agree that any Comments submitted by you to the Site will not violate the terms in this Terms of Use or any right of any third party, including without limitation, copyright, trademark, privacy or other personal or proprietary right(s), and will not cause injury to any person or entity. You further agree that no Comments submitted by you to this Site will be or contain libelous or otherwise unlawful, threatening, abusive or obscene material, or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mailings or any form of "spam."

You grant Fandango at Home the right to use the name that you submit in connection with any Comments. You agree not to use a false email address, impersonate any person or entity, otherwise mislead as to the origin of any Comments you submit. You are, and shall remain, solely responsible for the content of any Comments you make and you agree to indemnify Fandango at Home for all claims resulting from any Comments you submit. Fandango at Home takes no responsibility and assumes no liability for any Comments submitted by you or any third-party.
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How do I get VUDU Support?

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    How do I get VUDU Support?

    The VUDU Support page has a helpful list of "submitted questions", but no way to submit a question! I then tried calling the company at 408-492-1010. Option #2 was for "Support". Selecting that, it played a message saying that to get support call 888-554-8838. I called that number, and after playing a creepy recorded message about purchasing some weird retail coupon, it played a messaging saying the number had been changed to 800712300. I called that number, and it played a Comcast message and seemed to have absolutely nothing whatsoever to do with VUDU. How the heck are you supposed to get support with this company? I went back to the main corporate phone number, but there seems to be no receptionist, only a corporate directory. I picked a name at random and got some guy who helpfully said he'd transfer me to "reception", but that just sent me back to the main number with the automated response. This is just about the worst customer service experience I have ever had, and I'm about to either call the Better Business Bureau or drive down to Santa Clara and start knocking on some doors.

    #2
    Re: How do I get VUDU Support?

    1-888-554-8838 is our direct support number; Option 1 for shipping, 2 for account related issues and 3 for technical difficulties. Calling 408-492-1010 does not give you the option to transfer to support, only to call an extension.

    You can also reach us with email at support@vudu.com



    With that being said, is there anything i can do to help? I would be happy to get a case started for you.

    Comment


      #3
      Re: How do I get VUDU Support?

      You shouldn't have any trouble with 888-554-8838? I use this one all the time...

      Comment


        #4
        Re: How do I get VUDU Support?

        Originally posted by dventimi View Post
        The VUDU Support page has a helpful list of "submitted questions", but no way to submit a question! I then tried calling the company at 408-492-1010. Option #2 was for "Support". Selecting that, it played a message saying that to get support call 888-554-8838. I called that number, and after playing a creepy recorded message about purchasing some weird retail coupon, it played a messaging saying the number had been changed to 800712300. I called that number, and it played a Comcast message and seemed to have absolutely nothing whatsoever to do with VUDU. How the heck are you supposed to get support with this company? I went back to the main corporate phone number, but there seems to be no receptionist, only a corporate directory. I picked a name at random and got some guy who helpfully said he'd transfer me to "reception", but that just sent me back to the main number with the automated response. This is just about the worst customer service experience I have ever had, and I'm about to either call the Better Business Bureau or drive down to Santa Clara and start knocking on some doors.
        The 1-888-554-8838 number is correct and working, just got off the phone with support. A recording does play and give a list of options to get to the right department. The support page will give you a link to email support after viewing one of the FAQs.

        Comment


          #5
          Re: How do I get VUDU Support?

          Originally posted by DanielH View Post
          1-888-554-8838 is our direct support number; Option 1 for shipping, 2 for account related issues and 3 for technical difficulties. Calling 408-492-1010 does not give you the option to transfer to support, only to call an extension.

          You can also reach us with email at support@vudu.com
          Sure would be nice if that number and email address were *somewhere* on your web site. Like, say, on the Support page. Why aren't they?

          Comment


            #6
            Re: How do I get VUDU Support?

            Originally posted by lujan View Post
            You shouldn't have any trouble with 888-554-8838? I use this one all the time...
            I have just tried calling the number 3 times. After I dial 2 to get account help. The line goes dark. It like I got hung up on but the minutes are still going. Each time I have waited 10 minutes with nothing.

            This doesn't seem as easy as the people on this post are making it.

            All's I want to do is merge 2 accounts together. But I can't even get anyone on the phone.

            Comment


              #7
              Re: How do I get VUDU Support?

              Originally posted by jmoser13 View Post
              I have just tried calling the number 3 times. After I dial 2 to get account help. The line goes dark. It like I got hung up on but the minutes are still going. Each time I have waited 10 minutes with nothing.

              This doesn't seem as easy as the people on this post are making it.

              All's I want to do is merge 2 accounts together. But I can't even get anyone on the phone.
              We may have been having trouble with the phone lines that morning. Were you able to get in touch with our support team yet?

              Comment


                #8
                I’m having a problem playing movies and TV shows from my IPhone threw HTMI cable to TV. I get sound but no video. I had video yesterday and now it doesn’t work. I called the customer help number went from teir 1 to teir 2. They made me uninstall (losing all my downloads) and when that didn’t work we got disconnected. They didn’t call back and I’m on hold listening to the same rift of music for 1/2 an hour. This is ridiculous. I have 695 movies 25 TV series that I paid for and I can’t watch them while I’m away.

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