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Fandango at Home Forum Guidelines

The Fandango at Home Forums are designed to help viewers get the most out of their Fandango at Home experience. Here, Fandango at Home customers may post information, questions, ideas, etc. on the subject of Fandango at Home and Fandango at Home -related issues (home theater, entertainment, etc). Although the primary purpose of these forums is to help Fandango at Home customers with questions and/or problems with their Fandango at Home service, there are also off-topic areas available within the Fandango at Home Forums for users to chat with like-minded people, subject to the limitations below.

Please post all comments in English. When posting a comment in the Fandango at Home Forums, please conduct yourself in a respectful and civil manner. While we respect that you may feel strongly about an issue, please leave room for discussion.

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2. Email addresses, phone numbers, links to websites, physical addresses or other forms of contact information
3. "Spam" content, references to other products, advertisements, or other offers
4. Spiteful or inflammatory comments about other users or their comments
5. Comments that may potentially violate the DMCA or any other applicable laws
6. Comments that discuss ways to manipulate Fandango at Home products/services, including, but not limited to, reverse engineering, video extraction, and file conversion.

Additionally, please keep in mind that although Fandango at Home retains the right to monitor, edit, and/or remove posts within Fandango at Home Forums, it does not necessarily review every comment. Accordingly, specific questions about Fandango at Home products and services should be directed to Fandango at Home customer service representatives.

Terms of Use - User Comments, Feedback, Reviews, Submissions

For all reviews, comments, feedback, postcards, suggestions, ideas, and other submissions disclosed, submitted or offered to Fandango at Home, on or through this Site, by e-mail or telephone, or otherwise disclosed, submitted or offered in connection you use of this Site (collectively, the "Comments") you grant Fandango at Home a royalty-free, irrevocable, transferable right and license to use the Comments however Fandango at Home desires, including, without limitation, to copy, modify, delete in its entirety, adapt, publish, translate, create derivative works from and/or sell and /or distribute such Comments and/or incorporate such Comments into any form, medium or technology throughout the world.
Fandango at Home will be entitled to use, reproduce, disclose, modify, adapt, create derivative works from, publish, display and distribute any Comments you submit for any purpose whatsoever, without restriction and without compensating you in any way. Fandango at Home is and shall be under no obligation (1) to maintain any Comments in confidence; (2) to pay to users any compensation for any Comments; or (3) to respond to any user Comments. You agree that any Comments submitted by you to the Site will not violate the terms in this Terms of Use or any right of any third party, including without limitation, copyright, trademark, privacy or other personal or proprietary right(s), and will not cause injury to any person or entity. You further agree that no Comments submitted by you to this Site will be or contain libelous or otherwise unlawful, threatening, abusive or obscene material, or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mailings or any form of "spam."

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New D2D titles not showing up

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    #1

    New D2D titles not showing up

    I took two movies to Walmart this morning to convert to digital and they are still not showing up. I entered a case but I wanted to see if anyone was on the forum that could help. If so, my case number is #130414-000333.
    Tags: None
    #2
    Re: New D2D titles not showing up

    This tends to happen when your "checkout" process is in "PENDING" mode, waiting to be "COMPLETED".

    Were they able to use the barcode that was printed out of the machine? Or did they make a "fake" new one? Because if they don't use the barcode that is generated by the computer (at the end of the transactions), your movies will go to Limbo (like they seem to have done).

    The only way around this really is to call VUDU (Via their Contact Us page) and take a picture of the receipt. Once on the phone, ask them to open up a case for you about your missing movies and once the case is open, you will supply them with the receipt. If you then go to Your Cases (while still on the phone), you will be able to add the picture and allow them to fix the problem in real time.


    My Walmart prints out the barcode... the wrong way out of the printer... so instead of fitting on the label nice and neat... it's half cut off. Because they can't read the barcode, I tell them to write it down before X'ing out of it because the 30 seconds it takes them to save the barcode... yeah, it saves me from doing the aforementioned steps above =X.

    I hope this helps!


    VUDU's response (which they have told me plenty of times): You know you can D2D at home now?
    Me: Yup, but I don't like my CC information online. Might take a little longer to get them on VUDU, but I am able to get receipts, and it's not really out of my way for the trip =D



    **edit**
    Because you have a case already, upload the receipt to it and then call VUDU. Tell them : "The two movies I purchased from D2D are not in my locker and are somewhere in limbo. I provided a receipt in the case ****blah blah****."

    It will take them a couple minutes to look at things, and poof, done =D

    Comment

      #3
      Re: New D2D titles not showing up

      It's coming up on 24 hours since we purchased our D2D titles at Walmart, and several hours since we entered a case on Vudu, and we're still not able to watch our movies.

      Comment

        #4
        Re: New D2D titles not showing up

        Originally posted by craiggers88 View Post
        This tends to happen when your "checkout" process is in "PENDING" mode, waiting to be "COMPLETED".

        Were they able to use the barcode that was printed out of the machine?
        This has happened to me once before several months back. Walmart appeared to do everything right (I always have to sort of guide them through the process, even telling them where their notebook is kept). He did scan the barcode.

        I have entered a case with my order number and movie IDs and I have attached a scanned image of my receipt. That is what I did last time.

        VUDU's response (which they have told me plenty of times): You know you can D2D at home now?
        That is not a response to the PROBLEM. I can think of other reasons why someone might not be able to do D2D using VUDU To Go, but my reason was that I was converting several movies Friday and yesterday and these two would not convert using VUDU To Go. So technically I had two problems yesterday.

        Comment

          #5
          Re: New D2D titles not showing up

          Over 24 hours and we still cannot watch our movies.

          Comment

            #6
            Re: New D2D titles not showing up

            Originally posted by LuzRinggold View Post
            I took two movies to Walmart this morning to convert to digital and they are still not showing up. I entered a case but I wanted to see if anyone was on the forum that could help. If so, my case number is #130414-000333.
            Did you add the titles to your list and take in the list, or have them add them at the store? If the former, I've got nothing, exept the possibility they never hit the 'proceed' button to finalize the transaction. If it is the later, they could easily have botched your email address and/or phone number. My email addy is too easy to mess up, so I only give them my phone number and always pre-add the movies I will be converting, even if I don't bring in the list (sometimes I hit the pawn shop and go straight to WM to digitize).

            Comment

              #7
              Re: New D2D titles not showing up

              Originally posted by Speedaddict81 View Post
              Did you add the titles to your list and take in the list, or have them add them at the store? If the former, I've got nothing, exept the possibility they never hit the 'proceed' button to finalize the transaction. If it is the later, they could easily have botched your email address and/or phone number. My email addy is too easy to mess up, so I only give them my phone number and always pre-add the movies I will be converting, even if I don't bring in the list (sometimes I hit the pawn shop and go straight to WM to digitize).
              I took my list in as I always do. My D2D list on the website is now empty, which it normally is after Walmart completes the sale. The only thing is that I don't have access to my movies. This happened to me once before several months ago and VUDU was able to fix it fairly quickly; however, this time it seems that VUDU is on vacation and doesn't want to fix problems.

              Does anyone know an 800 phone number for VUDU?

              Comment

                #8
                Re: New D2D titles not showing up

                Yeah!!! VUDU was able to complete the Walmart transaction with a copy of my receipt.

                ALWAYS KEEP YOUR RECEIPT...

                Comment

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