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Fandango at Home Forum Guidelines

The Fandango at Home Forums are designed to help viewers get the most out of their Fandango at Home experience. Here, Fandango at Home customers may post information, questions, ideas, etc. on the subject of Fandango at Home and Fandango at Home -related issues (home theater, entertainment, etc). Although the primary purpose of these forums is to help Fandango at Home customers with questions and/or problems with their Fandango at Home service, there are also off-topic areas available within the Fandango at Home Forums for users to chat with like-minded people, subject to the limitations below.

Please post all comments in English. When posting a comment in the Fandango at Home Forums, please conduct yourself in a respectful and civil manner. While we respect that you may feel strongly about an issue, please leave room for discussion.

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2. Email addresses, phone numbers, links to websites, physical addresses or other forms of contact information
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4. Spiteful or inflammatory comments about other users or their comments
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6. Comments that discuss ways to manipulate Fandango at Home products/services, including, but not limited to, reverse engineering, video extraction, and file conversion.

Additionally, please keep in mind that although Fandango at Home retains the right to monitor, edit, and/or remove posts within Fandango at Home Forums, it does not necessarily review every comment. Accordingly, specific questions about Fandango at Home products and services should be directed to Fandango at Home customer service representatives.

Terms of Use - User Comments, Feedback, Reviews, Submissions

For all reviews, comments, feedback, postcards, suggestions, ideas, and other submissions disclosed, submitted or offered to Fandango at Home, on or through this Site, by e-mail or telephone, or otherwise disclosed, submitted or offered in connection you use of this Site (collectively, the "Comments") you grant Fandango at Home a royalty-free, irrevocable, transferable right and license to use the Comments however Fandango at Home desires, including, without limitation, to copy, modify, delete in its entirety, adapt, publish, translate, create derivative works from and/or sell and /or distribute such Comments and/or incorporate such Comments into any form, medium or technology throughout the world.
Fandango at Home will be entitled to use, reproduce, disclose, modify, adapt, create derivative works from, publish, display and distribute any Comments you submit for any purpose whatsoever, without restriction and without compensating you in any way. Fandango at Home is and shall be under no obligation (1) to maintain any Comments in confidence; (2) to pay to users any compensation for any Comments; or (3) to respond to any user Comments. You agree that any Comments submitted by you to the Site will not violate the terms in this Terms of Use or any right of any third party, including without limitation, copyright, trademark, privacy or other personal or proprietary right(s), and will not cause injury to any person or entity. You further agree that no Comments submitted by you to this Site will be or contain libelous or otherwise unlawful, threatening, abusive or obscene material, or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mailings or any form of "spam."

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VUDU to Go Problem with Full Screen

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    #1

    VUDU to Go Problem with Full Screen

    This just started happening recently. When I stream my movies, no problem. However, when I try to watch my downloaded movies with VUDU to Go, I get no picture in full-screen mode.I do still get sound, but a totally dark screen. If I take it off full-screen, works fine.Any ideas?
    Tags: None
    #2
    Re: VUDU to Go Problem with Full Screen

    Originally posted by cmbridges1 View Post
    This just started happening recently. When I stream my movies, no problem. However, when I try to watch my downloaded movies with VUDU to Go, I get no picture in full-screen mode.I do still get sound, but a totally dark screen. If I take it off full-screen, works fine.Any ideas?
    Hmm? I'm going to have to download a movie through Vudu2Go and test this myself. Don't know when I will have the time though?

    Comment

      #3
      Re: VUDU to Go Problem with Full Screen

      Originally posted by lujan View Post
      Hmm? I'm going to have to download a movie through Vudu2Go and test this myself. Don't know when I will have the time though?
      I have the same issue. I opened a support ticket. [Incident: 130823-000836]

      Comment

        #4
        Re: VUDU to Go Problem with Full Screen

        I have filed a bug for this issue. I'll keep you guys posted.

        Comment

          #5
          Re: VUDU to Go Problem with Full Screen

          Support asked me to remove and re-install Flash and Air. No change to behavior with my downloaded movies.

          It does seem to be a defect. I can stretch the screen to almost full-screen, but it's not the same.

          Comment

            #6
            Re: VUDU to Go Problem with Full Screen

            I did discover a workaround today. The first HDX movie I try to play will not expand to full screen, but if I try a second movie (HDX or SD) it does work with full screen. After it's working, any of the HDX movies will play just fine.

            Comment

              #7
              Re: VUDU to Go Problem with Full Screen

              Support asked me to re-install the VUDU client. Since I found the workaround it's not worth it to me just to test it for them until I'm home on the weekend.

              I have 5 downloaded movies I'd lose with a re-install (26 GB). The slow Internet at the hotel means I'd only be able to download and watch one of them this week. I'm really getting impatient waiting for CFF.

              Comment

                #8
                Re: VUDU to Go Problem with Full Screen

                I tried uninstalling, then reinstalling the client, made no difference. Like I said, it had been working fine, then about 3 weeks ago, this started happening. Something changed somewhere! Just need to figure out what. I'm going to try the back-to-back movies trick and see if that works for me.

                Comment

                  #9
                  Re: VUDU to Go Problem with Full Screen

                  I'm having this same issue, but only with some movies. Star Trek - Into Darkness is the most recent movie I tried to watch with this issue. I can watch it with the player maximized just fine, but pressing the full-screen button causes the picture to just go black (audio continues on fine).

                  Comment

                    #10
                    Re: VUDU to Go Problem with Full Screen

                    I noticed a similar issue last night, but I was streaming the movie Pacific Rim. I have not downloaded any movies. It sounds like a problem in the Vudu-to-Go player. I hope this gets resolved soon.

                    Comment

                      #11
                      Re: VUDU to Go Problem with Full Screen

                      having the same issue with Captain Phillips. i just recently started using Vudu. the only other movie i have downloaded was Star Trek Into Darkness and it had no issues. there was a Flash Air update before i tried to watch Captain Phillips tonight. as noted above, i was able to switch to my Star Trek download and play fullscreen without issue. when switching back to Captain Phillips it worked fine in fullscreen.

                      Comment

                        #12
                        Re: VUDU to Go Problem with Full Screen

                        I've been having the same problem. Definitely seems to be a pretty major bug. I'm surprised there hasn't been any response from the company, given that this is a defect in a product for which we have paid. Let's hope the Vudu doctors can get their mojo working...

                        Comment

                          #13
                          Re: VUDU to Go Problem with Full Screen

                          I also have been having this problem. I will try the work around and see if that works. Hope it does.

                          Comment

                            #14
                            Re: VUDU to Go Problem with Full Screen

                            I have the same problem, but found this to work..

                            Start playing your movie, expand to full screen, if no video then close movie window (not the entire vudu app).
                            Then start playing your movie again, expand to full screen, and it should work now.

                            This works for me every time..

                            Comment

                              #15
                              Re: VUDU to Go Problem with Full Screen

                              A new user. I had the same problem, and with some trial and error, I found that by signing out corrected the problem. I have no idea why.

                              Comment

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