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Fandango at Home Forum Guidelines

The Fandango at Home Forums are designed to help viewers get the most out of their Fandango at Home experience. Here, Fandango at Home customers may post information, questions, ideas, etc. on the subject of Fandango at Home and Fandango at Home -related issues (home theater, entertainment, etc). Although the primary purpose of these forums is to help Fandango at Home customers with questions and/or problems with their Fandango at Home service, there are also off-topic areas available within the Fandango at Home Forums for users to chat with like-minded people, subject to the limitations below.

Please post all comments in English. When posting a comment in the Fandango at Home Forums, please conduct yourself in a respectful and civil manner. While we respect that you may feel strongly about an issue, please leave room for discussion.

Fandango at Home reserves the right to refrain from posting and/or to remove user comments, including comments that contain any of the following:

1. Obscenities, defamatory language, discriminatory language, or other language not suitable for a public forum
2. Email addresses, phone numbers, links to websites, physical addresses or other forms of contact information
3. "Spam" content, references to other products, advertisements, or other offers
4. Spiteful or inflammatory comments about other users or their comments
5. Comments that may potentially violate the DMCA or any other applicable laws
6. Comments that discuss ways to manipulate Fandango at Home products/services, including, but not limited to, reverse engineering, video extraction, and file conversion.

Additionally, please keep in mind that although Fandango at Home retains the right to monitor, edit, and/or remove posts within Fandango at Home Forums, it does not necessarily review every comment. Accordingly, specific questions about Fandango at Home products and services should be directed to Fandango at Home customer service representatives.

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For all reviews, comments, feedback, postcards, suggestions, ideas, and other submissions disclosed, submitted or offered to Fandango at Home, on or through this Site, by e-mail or telephone, or otherwise disclosed, submitted or offered in connection you use of this Site (collectively, the "Comments") you grant Fandango at Home a royalty-free, irrevocable, transferable right and license to use the Comments however Fandango at Home desires, including, without limitation, to copy, modify, delete in its entirety, adapt, publish, translate, create derivative works from and/or sell and /or distribute such Comments and/or incorporate such Comments into any form, medium or technology throughout the world.
Fandango at Home will be entitled to use, reproduce, disclose, modify, adapt, create derivative works from, publish, display and distribute any Comments you submit for any purpose whatsoever, without restriction and without compensating you in any way. Fandango at Home is and shall be under no obligation (1) to maintain any Comments in confidence; (2) to pay to users any compensation for any Comments; or (3) to respond to any user Comments. You agree that any Comments submitted by you to the Site will not violate the terms in this Terms of Use or any right of any third party, including without limitation, copyright, trademark, privacy or other personal or proprietary right(s), and will not cause injury to any person or entity. You further agree that no Comments submitted by you to this Site will be or contain libelous or otherwise unlawful, threatening, abusive or obscene material, or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mailings or any form of "spam."

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1. Obscenities, defamatory language, discriminatory language, or other language not suitable for a public forum
2. Email addresses, phone numbers, links to websites, physical addresses or other forms of contact information
3. "Spam" content, references to other products, advertisements, or other offers
4. Spiteful or inflammatory comments about other users or their comments
5. Comments that may potentially violate the DMCA or any other applicable laws
6. Comments that discuss ways to manipulate Fandango at Home products/services, including, but not limited to, reverse engineering, video extraction, and file conversion.

Additionally, please keep in mind that although Fandango at Home retains the right to monitor, edit, and/or remove posts within Fandango at Home Forums, it does not necessarily review every comment. Accordingly, specific questions about Fandango at Home products and services should be directed to Fandango at Home customer service representatives.

Terms of Use - User Comments, Feedback, Reviews, Submissions

For all reviews, comments, feedback, postcards, suggestions, ideas, and other submissions disclosed, submitted or offered to Fandango at Home, on or through this Site, by e-mail or telephone, or otherwise disclosed, submitted or offered in connection you use of this Site (collectively, the "Comments") you grant Fandango at Home a royalty-free, irrevocable, transferable right and license to use the Comments however Fandango at Home desires, including, without limitation, to copy, modify, delete in its entirety, adapt, publish, translate, create derivative works from and/or sell and /or distribute such Comments and/or incorporate such Comments into any form, medium or technology throughout the world.
Fandango at Home will be entitled to use, reproduce, disclose, modify, adapt, create derivative works from, publish, display and distribute any Comments you submit for any purpose whatsoever, without restriction and without compensating you in any way. Fandango at Home is and shall be under no obligation (1) to maintain any Comments in confidence; (2) to pay to users any compensation for any Comments; or (3) to respond to any user Comments. You agree that any Comments submitted by you to the Site will not violate the terms in this Terms of Use or any right of any third party, including without limitation, copyright, trademark, privacy or other personal or proprietary right(s), and will not cause injury to any person or entity. You further agree that no Comments submitted by you to this Site will be or contain libelous or otherwise unlawful, threatening, abusive or obscene material, or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mailings or any form of "spam."

You grant Fandango at Home the right to use the name that you submit in connection with any Comments. You agree not to use a false email address, impersonate any person or entity, otherwise mislead as to the origin of any Comments you submit. You are, and shall remain, solely responsible for the content of any Comments you make and you agree to indemnify Fandango at Home for all claims resulting from any Comments you submit. Fandango at Home takes no responsibility and assumes no liability for any Comments submitted by you or any third-party.
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Movie just stops and gives me a black screen. Have to start over.

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    #1

    Movie just stops and gives me a black screen. Have to start over.

    miid13...no matter what I do I can't watch a movie all the way through without it stopping. I end up with a black screen and have to start over. I have tried talking to support but they didn't help. Hopefully some one has experienced this problem and can help. I will say that sometimes the movie will play through but not often.
    Tags: black screen., stops
    #2
    Re: Movie just stops and gives me a black screen. Have to start over.

    Can you please post the case # you received when you spoke with customer care so that I can follow up on it, thanks.

    Comment

      #3
      Re: Movie just stops and gives me a black screen. Have to start over.

      11-21-2013

      I have just joined Vudu and have already rented two videos. Both videos just stop playing. This is getting to make me go
      back to my other streaming movie sites. BTW I also use Blockbuster on the go and Netflix. Just to make it clear to you
      both of those streaming sites work without a hitch. I am not going to ask for help from support, as I can see they do
      nothing to help.

      PS: My system is up to date, and I do have plenty of bandwidth. Hope you can fix. Not a happy camper here.

      Comment

        #4
        Re: Movie just stops and gives me a black screen. Have to start over.

        Originally posted by mikeflora View Post
        11-21-2013

        I have just joined Vudu and have already rented two videos. Both videos just stop playing. This is getting to make me go
        back to my other streaming movie sites. BTW I also use Blockbuster on the go and Netflix. Just to make it clear to you
        both of those streaming sites work without a hitch. I am not going to ask for help from support, as I can see they do
        nothing to help.

        PS: My system is up to date, and I do have plenty of bandwidth. Hope you can fix. Not a happy camper here.
        Could you give me some more information on what device you are using to stream. Is it connected via WiFi or Ethernet?

        Comment

          #5
          Re: Movie just stops and gives me a black screen. Have to start over.

          Having the same issues, no matter the browser I use (Chrome, Firefox, IE) while watching Firefly. It will play about 3 to 10 minutes and then just go to a black screen and I have to reload the page. It will resume from where it crashed out at though.

          Comment

            #6
            Re: Movie just stops and gives me a black screen. Have to start over.

            Have you folks made sure Adobe Flash is up to date if you're using a browser other than Chrome? Has anyone tried download the movie using Vudu-To-Go and then playback the movie? I wonder if the problem persists in this case. If someone is willing to try this and give me feedback that would be great.

            Comment

              #7
              Re: Movie just stops and gives me a black screen. Have to start over.

              Flash is up to date, downloaded videos works just fine.. but the issue is that, when streaming, the stream just stops and goes black.

              Comment

                #8
                Re: Movie just stops and gives me a black screen. Have to start over.

                Is this with a particular movie? At a certain point in the movie?

                Comment

                  #9
                  Re: Movie just stops and gives me a black screen. Have to start over.

                  All movies and tv shows, random intervals but usually somewhere between every 3 to 10 minutes.. requiring a refresh of the browser page to start again. In the course of one 40 minute episode, (Firefly Episode 3) this happened 6 times.

                  Comment

                    #10
                    Re: Movie just stops and gives me a black screen. Have to start over.

                    Thought id throw this out there, I had the same problem last night when i tried vudu for the first time on my computer. I thought it was bad internet but it was fine. The movie would just stop playing every few minutes. then i tried to download the movie and it had me install Vudu To Go. And after that the problem went away. it now streams just fine. hope this helps. Good luck.

                    Comment

                      #11
                      Re: Movie just stops and gives me a black screen. Have to start over.

                      I have had this issue with multiple devices. I use to never have a problem with streaming but now it seems almost anything I purchase/rent stops and I have to close out the window (on PC) then re-open it to play again only for it to black out again, exit and re enter the app on the PS3, and on my LG blu-ray player, the movie will stop and the app locks up AND THEN it tells me I have to be connected to the internet to use the app in which case I end up having to set up the internet on my blu-ray player again. Every time I use VUDU it removes me from the internet. All other apps work fine but never VUDU. Connecting an ethernet cable to the blu-ray player does not help either. I still get the same problem on every device I have used.

                      From what I have read in some threads, customer service is of no help as the customers are put in a continuous circle on either it being on vudu's end or the internet provider.

                      My internet works great and the internet at work works great as well. I have never had the need to "download" any of the movies I have UV copies of to get it to work right. When I DID try it on the PS3, I still get the same problem.

                      Comment

                        #12
                        Re: Movie just stops and gives me a black screen. Have to start over.

                        Originally posted by order66victim View Post
                        I have had this issue with multiple devices. I use to never have a problem with streaming but now it seems almost anything I purchase/rent stops and I have to close out the window (on PC) then re-open it to play again only for it to black out again, exit and re enter the app on the PS3, and on my LG blu-ray player, the movie will stop and the app locks up AND THEN it tells me I have to be connected to the internet to use the app in which case I end up having to set up the internet on my blu-ray player again. Every time I use VUDU it removes me from the internet. All other apps work fine but never VUDU. Connecting an ethernet cable to the blu-ray player does not help either. I still get the same problem on every device I have used.

                        From what I have read in some threads, customer service is of no help as the customers are put in a continuous circle on either it being on vudu's end or the internet provider.

                        My internet works great and the internet at work works great as well. I have never had the need to "download" any of the movies I have UV copies of to get it to work right. When I DID try it on the PS3, I still get the same problem.

                        The black screen issue is usually a PC issue. If it's happening on all devices on your network then this is something else entirely different. This is going to require customer care to take a closer look at your network and do some troubleshoot. Please contact customer care they can assist on diagnosing the problem.

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