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Vudu Forum Guidelines

The Vudu Forums are designed to help viewers get the most out of their Vudu experience. Here, Vudu customers may post information, questions, ideas, etc. on the subject of Vudu and Vudu -related issues (home theater, entertainment, etc). Although the primary purpose of these forums is to help Vudu customers with questions and/or problems with their Vudu service, there are also off-topic areas available within the Vudu Forums for users to chat with like-minded people, subject to the limitations below.

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Every movie gets to a point and stops!

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    Every movie gets to a point and stops!

    I own several on vudu, and rented one today. It gets to a point and stops. This is getting very frustrating and I'm tired of spending money on vudu if you refuse to work properly. I have vudu app on dvr and play the movies from dvr to tv. I want my money back from the renatl today of Iron Man 2. This is insane that it isn't working.

    #2
    Re: Every movie gets to a point and stops!

    Same issue here. Will play for a few minutes, then I get a black screen. Not buffering, just a black screen. I waited for it to come back, but it doesn't. Have to click the X to close it, and restart the movie.

    Using a MacBook Pro on 60MBPS wireless, Mavericks OS. Chrome 31.0.1650.63 browser.

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      #3
      Re: Every movie gets to a point and stops!

      After buying a movie mine did the same thing. Failure to get playback information, then goes to a blank screen. Even hitting ok, then back to resume HDX doesn't work. Heck if it continues I'll start downloading them the other ways. Internet connections not the problem, hooked up to the same connection as I'm using right now.

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        #4
        Re: Every movie gets to a point and stops!

        Originally posted by kennym9898 View Post
        After buying a movie mine did the same thing. Failure to get playback information, then goes to a blank screen. Even hitting ok, then back to resume HDX doesn't work. Heck if it continues I'll start downloading them the other ways. Internet connections not the problem, hooked up to the same connection as I'm using right now.
        Hello Kenny,

        Our apologies, we had some connectivity issues last night (1/25/14). The service was restored. If you're still having trouble with streaming please let us know.
        Dan H.
        VUDU QA

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          #5
          Re: Every movie gets to a point and stops!

          I have 67 movies on this system and can't watch a single one without loss of signal and buffering. The problem is that the founders of this had good intentions but no foresite on the band width to make it succeed.

          Growing pains are sometimes to be tolerated but this is a real pain in the ***.

          Comment


            #6
            Re: Every movie gets to a point and stops!

            Originally posted by Simjack8 View Post
            I have 67 movies on this system and can't watch a single one without loss of signal and buffering. The problem is that the founders of this had good intentions but no foresite on the band width to make it succeed.

            Growing pains are sometimes to be tolerated but this is a real pain in the ***.
            Sim,

            If you're experiencing consistent problems with streaming, please give our support team at call at (888)554-8838.
            Last edited by DanielH; 01-30-2014, 10:57 AM.
            Dan H.
            VUDU QA

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              #7
              Re: Every movie gets to a point and stops!

              Originally posted by Simjack8 View Post
              I have 67 movies on this system and can't watch a single one without loss of signal and buffering. The problem is that the founders of this had good intentions but no foresite on the band width to make it succeed.

              Growing pains are sometimes to be tolerated but this is a real pain in the ***.
              What device are you using to watch the Vudu movie? Also, I've found that if I continually have buffering issues, I will unplug the device for a minute and then plug back and everything will then work fine.

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