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The Fandango at Home Forums are designed to help viewers get the most out of their Fandango at Home experience. Here, Fandango at Home customers may post information, questions, ideas, etc. on the subject of Fandango at Home and Fandango at Home -related issues (home theater, entertainment, etc). Although the primary purpose of these forums is to help Fandango at Home customers with questions and/or problems with their Fandango at Home service, there are also off-topic areas available within the Fandango at Home Forums for users to chat with like-minded people, subject to the limitations below.

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Pre-Order Lone Survivor cant stream movie

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    Pre-Order Lone Survivor cant stream movie

    I recently purchased the pre-order of Lone Survivor from walmart and it states that I am able to watch the movie now online after registering and entering the promo code.

    I did all that and the only thing that is available for me to watch is the trailer, not the full movie.

    #2
    Re: Pre-Order Lone Survivor cant stream movie

    Originally posted by Serpico1 View Post
    I recently purchased the pre-order of Lone Survivor from walmart and it states that I am able to watch the movie now online after registering and entering the promo code.

    I did all that and the only thing that is available for me to watch is the trailer, not the full movie.
    Having the exact same issue and would love to know how to fix this

    Comment


      #3
      Re: Pre-Order Lone Survivor cant stream movie

      Lone Survivor is still in theaters folks. Will not be available for digital distribution until the studio announces a release date.

      Comment


        #4
        Re: Pre-Order Lone Survivor cant stream movie

        Originally posted by Carymx View Post
        Having the exact same issue and would love to know how to fix this
        Heard from customer support the other day. Apparently the wording on the pre-sell was a little missleading. you can not watch the movie until its available online, which is approx 2 weeks prior to its release date. So, you can not exactly enter the redemtion code and watch the movie right now. the only thing you can watch is the trailer until 2 weeks prior to the release date which is in May 2014... not exactly how its stated on the package

        Comment


          #5
          Re: Pre-Order Lone Survivor cant stream movie

          Originally posted by FelipeF View Post
          Lone Survivor is still in theaters folks. Will not be available for digital distribution until the studio announces a release date.
          I think most of us folks were well aware of that fact. Which is probably why people, like myself, thought "Oh that's pretty cool, I'll try it!" After all, it costs more than going to the movie.

          I purchased my "Pre-Purchase" combo pack in March.

          But now it's almost April, and it still does the same thing. Do we at least know the release date yet?


          The wording on the package reads "Step 3, Watch the movie and exclusive bonus content on VUDU before your Blu-ray Combo Pack arrives."

          Thank you.

          Comment


            #6
            Re: Pre-Order Lone Survivor cant stream movie

            The wording on the packaging is VERY misleading. If I am not able to view the digital copy now this is false advertising!!!

            Comment


              #7
              Re: Pre-Order Lone Survivor cant stream movie

              I tried to type in the url on the pre order package I bought at walmart and got an error message. I couldnt even enter my promo code or anything. What do I need to do to be able to redeem my pre - purchase of this movie?

              Comment


                #8
                Re: Pre-Order Lone Survivor cant stream movie

                Originally posted by hoodwinked2012 View Post
                I tried to type in the url on the pre order package I bought at walmart and got an error message. I couldnt even enter my promo code or anything. What do I need to do to be able to redeem my pre - purchase of this movie?
                Try this one http://www.vudu.com/redeemecopy.html?pdefid=16:50

                Comment


                  #9
                  Re: Pre-Order Lone Survivor cant stream movie

                  Release date right now is set for Jun 3rd.
                  So if they give 2 weeks of early watching then it would be May 20th it should be available for streaming but that is no guarantee they have gone back on that and give as little as a day ahead of release.

                  On the back of that one it says watch on Vudu before you receive your package in mail (no time frame on days or weeks early listed) so who knows on this one.

                  Comment


                    #10
                    Re: Pre-Order Lone Survivor cant stream movie

                    Originally posted by hoodwinked2012 View Post
                    I tried to type in the url on the pre order package I bought at walmart and got an error message. I couldnt even enter my promo code or anything. What do I need to do to be able to redeem my pre - purchase of this movie?
                    So, if I bought Lone Survivor from Amazon no perks for me until I receive the movie from Amazon ?

                    Comment


                      #11
                      Re: Pre-Order Lone Survivor cant stream movie

                      Originally posted by The Conman View Post
                      So, if I bought Lone Survivor from Amazon no perks for me until I receive the movie from Amazon ?
                      Correct

                      Comment


                        #12
                        Re: Pre-Order Lone Survivor cant stream movie

                        This is completely false and misleading. Actually, it is false advertising and it is against the law. I bought the presell at Walmart in March because it says that I could watch the movie and exclusive bonus content on vudu. I sent an email to support on March 24. I got a reply on APRIL 20th. Almost a month to reply back. THEN I am told that I have to wait until JUNE 3rd. So basically I floated them a $25 loan for 3 months. This is ridiculous!!! And try getting your money back after you have opened it and had it for a month because they took so long to respond back to my email to support.

                        Comment


                          #13
                          Re: Pre-Order Lone Survivor cant stream movie

                          Originally posted by whitmire65 View Post
                          This is completely false and misleading. Actually, it is false advertising and it is against the law. I bought the presell at Walmart in March because it says that I could watch the movie and exclusive bonus content on vudu. I sent an email to support on March 24. I got a reply on APRIL 20th. Almost a month to reply back. THEN I am told that I have to wait until JUNE 3rd. So basically I floated them a $25 loan for 3 months. This is ridiculous!!! And try getting your money back after you have opened it and had it for a month because they took so long to respond back to my email to support.
                          Fine print my friend Fine print.

                          But I agree, misleading or not explicitly clear.

                          Comment


                            #14
                            Re: Pre-Order Lone Survivor cant stream movie

                            Originally posted by whitmire65 View Post
                            ...
                            So basically I floated them a $25 loan for 3 months.
                            Well, yeah, that's why it's called a PRE-order and not an ORDER. You're paying ahead of the release, and it sounds like you will get to stream it 2 weeks before the discs are available. If you got it right away, they wouldn't need to call it a preorder.

                            That said, they are kind of both vague and fast and loose when it comes to the release dates, they should do better about that.

                            Comment

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