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Vudu Forum Guidelines

Vudu Forum Guidelines

The Vudu Forums are designed to help viewers get the most out of their Vudu experience. Here, Vudu customers may post information, questions, ideas, etc. on the subject of Vudu and Vudu -related issues (home theater, entertainment, etc). Although the primary purpose of these forums is to help Vudu customers with questions and/or problems with their Vudu service, there are also off-topic areas available within the Vudu Forums for users to chat with like-minded people, subject to the limitations below.

Please post all comments in English. When posting a comment in the Vudu Forums, please conduct yourself in a respectful and civil manner. While we respect that you may feel strongly about an issue, please leave room for discussion.

Vudu reserves the right to refrain from posting and/or to remove user comments, including comments that contain any of the following:

1. Obscenities, defamatory language, discriminatory language, or other language not suitable for a public forum
2. Email addresses, phone numbers, links to websites, physical addresses or other forms of contact information
3. "Spam" content, references to other products, advertisements, or other offers
4. Spiteful or inflammatory comments about other users or their comments
5. Comments that may potentially violate the DMCA or any other applicable laws
6. Comments that discuss ways to manipulate Vudu products/services, including, but not limited to, reverse engineering, video extraction, and file conversion.

Additionally, please keep in mind that although Vudu retains the right to monitor, edit, and/or remove posts within Vudu Forums, it does not necessarily review every comment. Accordingly, specific questions about Vudu products and services should be directed to Vudu customer service representatives.

Terms of Use - User Comments, Feedback, Reviews, Submissions

For all reviews, comments, feedback, postcards, suggestions, ideas, and other submissions disclosed, submitted or offered to Vudu, on or through this Site, by e-mail or telephone, or otherwise disclosed, submitted or offered in connection you use of this Site (collectively, the "Comments") you grant Vudu a royalty-free, irrevocable, transferable right and license to use the Comments however Vudu desires, including, without limitation, to copy, modify, delete in its entirety, adapt, publish, translate, create derivative works from and/or sell and /or distribute such Comments and/or incorporate such Comments into any form, medium or technology throughout the world.
Vudu will be entitled to use, reproduce, disclose, modify, adapt, create derivative works from, publish, display and distribute any Comments you submit for any purpose whatsoever, without restriction and without compensating you in any way. Vudu is and shall be under no obligation (1) to maintain any Comments in confidence; (2) to pay to users any compensation for any Comments; or (3) to respond to any user Comments. You agree that any Comments submitted by you to the Site will not violate the terms in this Terms of Use or any right of any third party, including without limitation, copyright, trademark, privacy or other personal or proprietary right(s), and will not cause injury to any person or entity. You further agree that no Comments submitted by you to this Site will be or contain libelous or otherwise unlawful, threatening, abusive or obscene material, or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mailings or any form of "spam."

You grant Vudu the right to use the name that you submit in connection with any Comments. You agree not to use a false email address, impersonate any person or entity, otherwise mislead as to the origin of any Comments you submit. You are, and shall remain, solely responsible for the content of any Comments you make and you agree to indemnify Vudu for all claims resulting from any Comments you submit. Vudu takes no responsibility and assumes no liability for any Comments submitted by you or any third-party.
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Network Issues

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    Network Issues

    I've had these issues for a couple days now.

    When I open the VUDU app on my PS3, or my Samsung Smart TV, all of the movies in every tab are just blank slots. Sometimes when I close and reopen VUDU the movies show back up, but when I click to watch a particular movie, the error I receive is:

    'Unable to stream this movie at the moment due to a network error. Please try again a little later'.

    But what's even more odd is that it doesn't do that for every movie (but it does do it for the majority of them).

    I've now noticed that even when I try to watch certain movies in my library on my laptop, the error I receive is:

    'Movie file not found. If the movie file was stored in an external storage card, please make sure the card is still plugged in. [#2032]'.

    Keep in mind that I have never downloaded anything to an external storage device.

    I've tested my internet connection on my PS3 and laptop...everything seems to check out okay. I was also getting network errors when I tried to do the VUDU network speed test, but eventually that did work, and showed that my home network and internet connection should be able to play videos in HDX quality.

    When I tried, I also received the following error:

    'Download test returned an error while trying to read the download file'

    But after a couple tries the testing worked and gave me the results of 27994 kbps and 5668 kbps respectively.

    I've also tried to uninstall/reinstall the app, as well as disconnect/reconnect my router/modem and unlink/relink Ultraviolet, but still no luck.

    Playback for my Ultraviolet movies still work on CinemaNow and Flixster, so that leads me to think that this may be an issue that I'm having with VUDU specifically.

    Any assistance would be great.

    Re: Network Issues

    I'm have the same issue. Local network fine and other streaming sites fine, but not working. Tried via Comcast and and Verizon 4g. "Content failed to load" or page blank. This issue started Saturday March 1. Very annoying.


      Re: Network Issues


      I have had exactly the same issues. I have contacted VUDU Support, but have not yet had any responses.

      This is has been going on for three days now. It is extremely frustrating, because I can't access any content from VUDU by any means. I can't use the app on my Samsung TV. I can't stream anything online via a laptop. And I also can't download anything. I have already paid for these movies/shows, and now I can't use them.

      VUDU needs to fix this immediately, or give me my money back. Why pay for something you can't use?


        Re: Network Issues

        Our apologies for the poor experience over the weekend. Could you provide a little bit of information so that I can help? Where are you located? Who is your ISP?

        Our operations team is investigating and working with the ISP's to prevent this from happening in the future.


          Re: Network Issues

          You've described my issues to a T. I've been going back and forth with support trying to figure out the issue, but haven't come to an answer yet. The new "movie file not found" error just started the other day, the "unable to stream" error has been ongoing for a few weeks.

          I'm feeling there's something going on with vudu, but on a lark, is there any chance that your provider is Atlantic Broadband?


            Re: Network Issues

            Hello again,

            I was finally able to solve all my issues and I wanted to pass along the solution. Logging into my router directly and not just doing a reboot, but actually doing a factory reset fixed everything. I am really confused what the issue could've been, but I've read that the NVRAM in an Asus RT-N66u can get corrupted if it's not reset after a firmware update and I've done a few over time. I literally have had no other issues with any other services, so it's very odd, but it absolutely fixed the issue.

            I would suggest trying to plug your PS3 or some other device directly into your broadband connection and bypass the router altogether for an instant and see if that solves the problem for that device. If it does, try doing the factory reset and see if that fixes it for you also.

            Hope this helps!


              Re: Network Issues

              The VUDU reps had mentioned that this was an issue taking place along the east coast for Comcast customers. I believe Atlantic Broadband is also owned by Comcast, which may be the reason why you had the issue as well.

              It would really be nice if there was some sort of notification that could be sent out to VUDU customers, so that we know that it's not an issue on our end, and also so we're not pulling our hair out trying to figure out how to troubleshoot the issue.


                Re: Network Issues

                Huh, I didn't know about the outage. I think the rep did ask me at one point about whether I was on Comcast, but never mentioned why. Atlantic Broadband is owned by a Canadian company called Cogeco, but I don't know if they share any common pipelines with Comcast...?