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Vudu Forum Guidelines

Vudu Forum Guidelines

The Vudu Forums are designed to help viewers get the most out of their Vudu experience. Here, Vudu customers may post information, questions, ideas, etc. on the subject of Vudu and Vudu -related issues (home theater, entertainment, etc). Although the primary purpose of these forums is to help Vudu customers with questions and/or problems with their Vudu service, there are also off-topic areas available within the Vudu Forums for users to chat with like-minded people, subject to the limitations below.

Please post all comments in English. When posting a comment in the Vudu Forums, please conduct yourself in a respectful and civil manner. While we respect that you may feel strongly about an issue, please leave room for discussion.

Vudu reserves the right to refrain from posting and/or to remove user comments, including comments that contain any of the following:

1. Obscenities, defamatory language, discriminatory language, or other language not suitable for a public forum
2. Email addresses, phone numbers, links to websites, physical addresses or other forms of contact information
3. "Spam" content, references to other products, advertisements, or other offers
4. Spiteful or inflammatory comments about other users or their comments
5. Comments that may potentially violate the DMCA or any other applicable laws
6. Comments that discuss ways to manipulate Vudu products/services, including, but not limited to, reverse engineering, video extraction, and file conversion.

Additionally, please keep in mind that although Vudu retains the right to monitor, edit, and/or remove posts within Vudu Forums, it does not necessarily review every comment. Accordingly, specific questions about Vudu products and services should be directed to Vudu customer service representatives.

Terms of Use - User Comments, Feedback, Reviews, Submissions

For all reviews, comments, feedback, postcards, suggestions, ideas, and other submissions disclosed, submitted or offered to Vudu, on or through this Site, by e-mail or telephone, or otherwise disclosed, submitted or offered in connection you use of this Site (collectively, the "Comments") you grant Vudu a royalty-free, irrevocable, transferable right and license to use the Comments however Vudu desires, including, without limitation, to copy, modify, delete in its entirety, adapt, publish, translate, create derivative works from and/or sell and /or distribute such Comments and/or incorporate such Comments into any form, medium or technology throughout the world.
Vudu will be entitled to use, reproduce, disclose, modify, adapt, create derivative works from, publish, display and distribute any Comments you submit for any purpose whatsoever, without restriction and without compensating you in any way. Vudu is and shall be under no obligation (1) to maintain any Comments in confidence; (2) to pay to users any compensation for any Comments; or (3) to respond to any user Comments. You agree that any Comments submitted by you to the Site will not violate the terms in this Terms of Use or any right of any third party, including without limitation, copyright, trademark, privacy or other personal or proprietary right(s), and will not cause injury to any person or entity. You further agree that no Comments submitted by you to this Site will be or contain libelous or otherwise unlawful, threatening, abusive or obscene material, or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mailings or any form of "spam."

You grant Vudu the right to use the name that you submit in connection with any Comments. You agree not to use a false email address, impersonate any person or entity, otherwise mislead as to the origin of any Comments you submit. You are, and shall remain, solely responsible for the content of any Comments you make and you agree to indemnify Vudu for all claims resulting from any Comments you submit. Vudu takes no responsibility and assumes no liability for any Comments submitted by you or any third-party.
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Playing Vudu movies in HDX on Google Chrome jerkiness problem/fix

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    Playing Vudu movies in HDX on Google Chrome jerkiness problem/fix

    I wanted to share my experience and hope that it helps some people as well as signals Vudu that they need to get this remedied.

    For many months I had tried to play Vudu's HDX movies on my computer using Google Chrome, but always experienced occasional jerkiness, especially on fast moving scenes such as those in the movie "Man of Steel." My computer specs are high, and my net speed is super high, so that wasn't my problem. At first I doubted that, but considering I could always get Vudu HDX movies to play flawlessly on Internet Explorer, I knew it wasn't a computer issue.

    Using the process of elimination, I tried EVERYTHING. In Google Chrome's settings I disabled Phishing/Malware protection, and after typing in chrome://plugins in the web link field I disabled EVERY plug-in except for Adobe's flash player.

    The problem persisted, although it didn't seem as bad. It was still there, but it helped a tiny bit....just barely.

    Then I got an idea. In the chrome://plugins section I saw that the Adobe Flash Player on Google Chrome was split into two different elements. One was the PPAPI (out of process) part (pepflashplayer.dll) and the other was the NPAPI one. (NPSWF32_12_0_0_70.dll).

    So, I disabled the pepflashplayer.dll BUT left the NPSWF active. Then I restarted Chrome and tried to play Man of Steel and voila, it worked without any problems whatsoever, even after I enabled all of the other plugins I had previously disabled.

    I don't know if disabling the pepflashplayer part of the Adobe Flashplayer will mess up flash on any other web sites, but on Vudu, it seemed to completely remedy a problem with video jerkiness that I had been having for, literally, months.

    I also posted this on the Adobe website, and this is the information that I received...

    "The PPAPI plug-in is Google's proprietary "PepperFlash" plug-in.
    Google is engaged in a push to move the web to PPAPI, or so I've read. They have written PPAPI compatible code into YouTube to make it easier for their own plug-in to work there. It's all part of their plan to get everyone to switch to their browser.
    Most of the rest of the Internet, hasn't done this yet, which is why disabling PepperFlash works.

    The other factor is the move to HTML5 which requires NO plug-in. Even PepperFlash has no effect on purely HTML5 video. YouTube has made the conversion to HTML5, which leaves the PPAPI move on their part unexplained, but that's what I've seen."

    Back to me:

    So, in my opinion, Vudu either needs to rewrite their code to make it more PPAPI friendly, or they need to switch to an all HTML5 format. Just an opinion...