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Fandango at Home Forum Guidelines

The Fandango at Home Forums are designed to help viewers get the most out of their Fandango at Home experience. Here, Fandango at Home customers may post information, questions, ideas, etc. on the subject of Fandango at Home and Fandango at Home -related issues (home theater, entertainment, etc). Although the primary purpose of these forums is to help Fandango at Home customers with questions and/or problems with their Fandango at Home service, there are also off-topic areas available within the Fandango at Home Forums for users to chat with like-minded people, subject to the limitations below.

Please post all comments in English. When posting a comment in the Fandango at Home Forums, please conduct yourself in a respectful and civil manner. While we respect that you may feel strongly about an issue, please leave room for discussion.

Fandango at Home reserves the right to refrain from posting and/or to remove user comments, including comments that contain any of the following:

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Additionally, please keep in mind that although Fandango at Home retains the right to monitor, edit, and/or remove posts within Fandango at Home Forums, it does not necessarily review every comment. Accordingly, specific questions about Fandango at Home products and services should be directed to Fandango at Home customer service representatives.

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1. Obscenities, defamatory language, discriminatory language, or other language not suitable for a public forum
2. Email addresses, phone numbers, links to websites, physical addresses or other forms of contact information
3. "Spam" content, references to other products, advertisements, or other offers
4. Spiteful or inflammatory comments about other users or their comments
5. Comments that may potentially violate the DMCA or any other applicable laws
6. Comments that discuss ways to manipulate Fandango at Home products/services, including, but not limited to, reverse engineering, video extraction, and file conversion.

Additionally, please keep in mind that although Fandango at Home retains the right to monitor, edit, and/or remove posts within Fandango at Home Forums, it does not necessarily review every comment. Accordingly, specific questions about Fandango at Home products and services should be directed to Fandango at Home customer service representatives.

Terms of Use - User Comments, Feedback, Reviews, Submissions

For all reviews, comments, feedback, postcards, suggestions, ideas, and other submissions disclosed, submitted or offered to Fandango at Home, on or through this Site, by e-mail or telephone, or otherwise disclosed, submitted or offered in connection you use of this Site (collectively, the "Comments") you grant Fandango at Home a royalty-free, irrevocable, transferable right and license to use the Comments however Fandango at Home desires, including, without limitation, to copy, modify, delete in its entirety, adapt, publish, translate, create derivative works from and/or sell and /or distribute such Comments and/or incorporate such Comments into any form, medium or technology throughout the world.
Fandango at Home will be entitled to use, reproduce, disclose, modify, adapt, create derivative works from, publish, display and distribute any Comments you submit for any purpose whatsoever, without restriction and without compensating you in any way. Fandango at Home is and shall be under no obligation (1) to maintain any Comments in confidence; (2) to pay to users any compensation for any Comments; or (3) to respond to any user Comments. You agree that any Comments submitted by you to the Site will not violate the terms in this Terms of Use or any right of any third party, including without limitation, copyright, trademark, privacy or other personal or proprietary right(s), and will not cause injury to any person or entity. You further agree that no Comments submitted by you to this Site will be or contain libelous or otherwise unlawful, threatening, abusive or obscene material, or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mailings or any form of "spam."

You grant Fandango at Home the right to use the name that you submit in connection with any Comments. You agree not to use a false email address, impersonate any person or entity, otherwise mislead as to the origin of any Comments you submit. You are, and shall remain, solely responsible for the content of any Comments you make and you agree to indemnify Fandango at Home for all claims resulting from any Comments you submit. Fandango at Home takes no responsibility and assumes no liability for any Comments submitted by you or any third-party.
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Vudu Android Tablet Download Error: Failed to download movie metadata

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    Vudu Android Tablet Download Error: Failed to download movie metadata

    When trying to download a movie onto the tablet the following error is occurring: Failed to download movie metadata. Please try again later.

    The error occurred last night and this morning. Have force closed the app and tried again; it still failed. Other movies have downloaded fine.
    What could be causing this error?

    Vudu app v1.5.003
    Android v4.1.1

    #2
    Re: Vudu Android Tablet Download Error: Failed to download movie metadata

    Originally posted by jwatts1980 View Post
    When trying to download a movie onto the tablet the following error is occurring: Failed to download movie metadata. Please try again later.

    The error occurred last night and this morning. Have force closed the app and tried again; it still failed. Other movies have downloaded fine.
    What could be causing this error?

    Vudu app v1.5.003
    Android v4.1.1
    Which movie are you trying to download, and one which Android device? I'll see if I can reproduce it in house.

    Comment


      #3
      Re: Vudu Android Tablet Download Error: Failed to download movie metadata

      Android device is: Acer Iconia A700 tablet running Android 4.1.1

      12 movies have downloaded onto the device successfully. I have tried about 6 or 7 others that have all failed with the same error. Here are a couple of those:
      Carrie (the new one)
      Secret Life of Walter Mitty (the new one)
      Men in Black 2
      etc...

      Movies that have already downloaded appear to be playing fine. Internet connection is working perfectly for all other applications.

      Android device reports 11+ GB of free storage on the main drive, and 29+ GB free on SD card.

      Comment


        #4
        Re: Vudu Android Tablet Download Error: Failed to download movie metadata

        Does anyone have an idea as to why this is happening?

        Comment


          #5
          Re: Vudu Android Tablet Download Error: Failed to download movie metadata

          I tried again and was able to get them to download. I don't consider the issue solved though, since no one has been able to give me any idea why this was happening...

          Comment


            #6
            Re: Vudu Android Tablet Download Error: Failed to download movie metadata

            Originally posted by jwatts1980 View Post
            I tried again and was able to get them to download. I don't consider the issue solved though, since no one has been able to give me any idea why this was happening...
            We'll most likely need to get a bug filed so we can try to reproduce it. Keep me posted on your next downloaded movie.

            Comment


              #7
              Re: Vudu Android Tablet Download Error: Failed to download movie metadata

              Originally posted by DanielH View Post
              We'll most likely need to get a bug filed so we can try to reproduce it. Keep me posted on your next downloaded movie.
              Will do. I have seen this error about 2 months ago while using the Vudu desktop application. I was trying to play episodes of "Person of Interest Season 3". Two weeks in a row I had to use the browser to play them because I was getting this "metadata" error on the desktop app.

              Thanks for following up on it!

              Comment


                #8
                Re: Vudu Android Tablet Download Error: Failed to download movie metadata

                I am getting the same message. I am leaving for a trip and have downloaded 2 episodes of my purchased Ripper Street. The 3rd download gave me the message: "failed to download movie metadata. Try again later" I tried last night and several times this AM.

                Comment


                  #9
                  Re: Vudu Android Tablet Download Error: Failed to download movie metadata

                  Originally posted by DanielH View Post
                  We'll most likely need to get a bug filed so we can try to reproduce it. Keep me posted on your next downloaded movie.
                  Howdy! I too have had the same issue. Samsung GS3, 4.4.2. Here is my two cents. I had previously downloaded this movie to this very device. I did a factory reset, fresh install. Reloaded VUDU. logged in. Clicked download- no joy. I am a (relatively) advanced Android user and don't really like having any more bloatware running than is necessary (or required by all the "pieces of the pie"). I have NOT rooted my phone. Is there possibly some item i turned off that may need to be running in the background to make this work? Something to do with connectivity, perhaps?

                  Hope this helps!

                  Comment


                    #10
                    Re: Vudu Android Tablet Download Error: Failed to download movie metadata

                    Originally posted by sinfoman View Post
                    Howdy! I too have had the same issue. Samsung GS3, 4.4.2. Here is my two cents. I had previously downloaded this movie to this very device. I did a factory reset, fresh install. Reloaded VUDU. logged in. Clicked download- no joy. I am a (relatively) advanced Android user and don't really like having any more bloatware running than is necessary (or required by all the "pieces of the pie"). I have NOT rooted my phone. Is there possibly some item i turned off that may need to be running in the background to make this work? Something to do with connectivity, perhaps?

                    Hope this helps!
                    Im getting the same problem on my galaxy tab. I can stream but not download

                    Comment


                      #11
                      Re: Vudu Android Tablet Download Error: Failed to download movie metadata

                      Originally posted by jwatts1980 View Post
                      When trying to download a movie onto the tablet the following error is occurring: Failed to download movie metadata. Please try again later.

                      The error occurred last night and this morning. Have force closed the app and tried again; it still failed. Other movies have downloaded fine.
                      What could be causing this error?

                      Vudu app v1.5.003
                      Android v4.1.1

                      I am working with a Samsung Galaxy Tab S 10.5". I get the same message when switching between my wife's profile and my profile on the tablet. Same Vudu account on the same device, using different profiles for different preferences of material. The account with administration properties (my account) allows me to download, but the other profile receives the error message on the same movie attempting to be downloaded (trying my wife's profile first on the download).

                      Comment

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