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Vudu Forum Guidelines

Vudu Forum Guidelines

The Vudu Forums are designed to help viewers get the most out of their Vudu experience. Here, Vudu customers may post information, questions, ideas, etc. on the subject of Vudu and Vudu -related issues (home theater, entertainment, etc). Although the primary purpose of these forums is to help Vudu customers with questions and/or problems with their Vudu service, there are also off-topic areas available within the Vudu Forums for users to chat with like-minded people, subject to the limitations below.

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Roku won't run Vudu

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    Roku won't run Vudu

    I have 3 Roku units (2XD, 2XS & a streaming stick) the 2 boxes will not connect to Vudu. I have tried:
    Unplugging the roku(s) - boxes only
    Deleting and re-installing the channels
    Factory reset on the main Roku box

    It's still saying it won't connect, and connection time out. I have excellent signal on the WiFi, and one of my boxes is directly plugged into the modem (ethernet)

    I don't know what else to try/do ...Any suggestions?
    Thanks!
    RavenJade

    #2
    Re: Roku won't run Vudu

    Originally posted by RavenJade1877 View Post
    I have 3 Roku units (2XD, 2XS & a streaming stick) the 2 boxes will not connect to Vudu. I have tried:
    Unplugging the roku(s) - boxes only
    Deleting and re-installing the channels
    Factory reset on the main Roku box

    It's still saying it won't connect, and connection time out. I have excellent signal on the WiFi, and one of my boxes is directly plugged into the modem (ethernet)

    I don't know what else to try/do ...Any suggestions?
    Thanks!
    RavenJade
    I have had the same problem for the last 2 months with Vudu. Both of my LG Tv's refuse to connect to Vudu. The only device I can connect with is our Xbox. I bought a Roku stick hoping it would solve my problems but I'm getting the exact same error! Connection time out Error 28. I can connect to Vudu via the Xbox so it is NOT my internet connection. This seems to be a software issue with Vudu and seriously you need to fix it!

    Comment


      #3
      Re: Roku won't run Vudu

      How many devices in total do you have active with your vudu account? It could be that you are over the limit. I believe the limit is 5 devices for 1 account.

      Comment


        #4
        Re: Roku won't run Vudu

        Please reach out to support so that they can help get your device up and running. Let them know exactly what you've already tried so you don't have to cover the same ground twice.


        888-554-8838 or support@vudu.com
        Dan H.
        VUDU QA

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