Announcement

Collapse

Fandango at Home Forum Guidelines

Fandango at Home Forum Guidelines

The Fandango at Home Forums are designed to help viewers get the most out of their Fandango at Home experience. Here, Fandango at Home customers may post information, questions, ideas, etc. on the subject of Fandango at Home and Fandango at Home -related issues (home theater, entertainment, etc). Although the primary purpose of these forums is to help Fandango at Home customers with questions and/or problems with their Fandango at Home service, there are also off-topic areas available within the Fandango at Home Forums for users to chat with like-minded people, subject to the limitations below.

Please post all comments in English. When posting a comment in the Fandango at Home Forums, please conduct yourself in a respectful and civil manner. While we respect that you may feel strongly about an issue, please leave room for discussion.

Fandango at Home Forum Guidelines

The Fandango at Home Forums are designed to help viewers get the most out of their Fandango at Home experience. Here, Fandango at Home customers may post information, questions, ideas, etc. on the subject of Fandango at Home and Fandango at Home -related issues (home theater, entertainment, etc). Although the primary purpose of these forums is to help Fandango at Home customers with questions and/or problems with their Fandango at Home service, there are also off-topic areas available within the Fandango at Home Forums for users to chat with like-minded people, subject to the limitations below.

Please post all comments in English. When posting a comment in the Fandango at Home Forums, please conduct yourself in a respectful and civil manner. While we respect that you may feel strongly about an issue, please leave room for discussion.

Fandango at Home reserves the right to refrain from posting and/or to remove user comments, including comments that contain any of the following:

1. Obscenities, defamatory language, discriminatory language, or other language not suitable for a public forum
2. Email addresses, phone numbers, links to websites, physical addresses or other forms of contact information
3. "Spam" content, references to other products, advertisements, or other offers
4. Spiteful or inflammatory comments about other users or their comments
5. Comments that may potentially violate the DMCA or any other applicable laws
6. Comments that discuss ways to manipulate Fandango at Home products/services, including, but not limited to, reverse engineering, video extraction, and file conversion.

Additionally, please keep in mind that although Fandango at Home retains the right to monitor, edit, and/or remove posts within Fandango at Home Forums, it does not necessarily review every comment. Accordingly, specific questions about Fandango at Home products and services should be directed to Fandango at Home customer service representatives.

Terms of Use - User Comments, Feedback, Reviews, Submissions

For all reviews, comments, feedback, postcards, suggestions, ideas, and other submissions disclosed, submitted or offered to Fandango at Home, on or through this Site, by e-mail or telephone, or otherwise disclosed, submitted or offered in connection you use of this Site (collectively, the "Comments") you grant Fandango at Home a royalty-free, irrevocable, transferable right and license to use the Comments however Fandango at Home desires, including, without limitation, to copy, modify, delete in its entirety, adapt, publish, translate, create derivative works from and/or sell and /or distribute such Comments and/or incorporate such Comments into any form, medium or technology throughout the world.
Fandango at Home will be entitled to use, reproduce, disclose, modify, adapt, create derivative works from, publish, display and distribute any Comments you submit for any purpose whatsoever, without restriction and without compensating you in any way. Fandango at Home is and shall be under no obligation (1) to maintain any Comments in confidence; (2) to pay to users any compensation for any Comments; or (3) to respond to any user Comments. You agree that any Comments submitted by you to the Site will not violate the terms in this Terms of Use or any right of any third party, including without limitation, copyright, trademark, privacy or other personal or proprietary right(s), and will not cause injury to any person or entity. You further agree that no Comments submitted by you to this Site will be or contain libelous or otherwise unlawful, threatening, abusive or obscene material, or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mailings or any form of "spam."

You grant Fandango at Home the right to use the name that you submit in connection with any Comments. You agree not to use a false email address, impersonate any person or entity, otherwise mislead as to the origin of any Comments you submit. You are, and shall remain, solely responsible for the content of any Comments you make and you agree to indemnify Fandango at Home for all claims resulting from any Comments you submit. Fandango at Home takes no responsibility and assumes no liability for any Comments submitted by you or any third-party reserves the right to refrain from posting and/or to remove user comments, including comments that contain any of the following:

1. Obscenities, defamatory language, discriminatory language, or other language not suitable for a public forum
2. Email addresses, phone numbers, links to websites, physical addresses or other forms of contact information
3. "Spam" content, references to other products, advertisements, or other offers
4. Spiteful or inflammatory comments about other users or their comments
5. Comments that may potentially violate the DMCA or any other applicable laws
6. Comments that discuss ways to manipulate Fandango at Home products/services, including, but not limited to, reverse engineering, video extraction, and file conversion.

Additionally, please keep in mind that although Fandango at Home retains the right to monitor, edit, and/or remove posts within Fandango at Home Forums, it does not necessarily review every comment. Accordingly, specific questions about Fandango at Home products and services should be directed to Fandango at Home customer service representatives.

Terms of Use - User Comments, Feedback, Reviews, Submissions

For all reviews, comments, feedback, postcards, suggestions, ideas, and other submissions disclosed, submitted or offered to Fandango at Home, on or through this Site, by e-mail or telephone, or otherwise disclosed, submitted or offered in connection you use of this Site (collectively, the "Comments") you grant Fandango at Home a royalty-free, irrevocable, transferable right and license to use the Comments however Fandango at Home desires, including, without limitation, to copy, modify, delete in its entirety, adapt, publish, translate, create derivative works from and/or sell and /or distribute such Comments and/or incorporate such Comments into any form, medium or technology throughout the world.
Fandango at Home will be entitled to use, reproduce, disclose, modify, adapt, create derivative works from, publish, display and distribute any Comments you submit for any purpose whatsoever, without restriction and without compensating you in any way. Fandango at Home is and shall be under no obligation (1) to maintain any Comments in confidence; (2) to pay to users any compensation for any Comments; or (3) to respond to any user Comments. You agree that any Comments submitted by you to the Site will not violate the terms in this Terms of Use or any right of any third party, including without limitation, copyright, trademark, privacy or other personal or proprietary right(s), and will not cause injury to any person or entity. You further agree that no Comments submitted by you to this Site will be or contain libelous or otherwise unlawful, threatening, abusive or obscene material, or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mailings or any form of "spam."

You grant Fandango at Home the right to use the name that you submit in connection with any Comments. You agree not to use a false email address, impersonate any person or entity, otherwise mislead as to the origin of any Comments you submit. You are, and shall remain, solely responsible for the content of any Comments you make and you agree to indemnify Fandango at Home for all claims resulting from any Comments you submit. Fandango at Home takes no responsibility and assumes no liability for any Comments submitted by you or any third-party.
See more
See less

vudu code for bonus content won't redeem

Collapse
X
 
  • Filter
  • Time
  • Show
Clear All
new posts

    vudu code for bonus content won't redeem

    So a while back I purchased the movie Kick-*** 2 Blu-ray from Wal-Mart which came with a vudu code for an exclusive 30 minutes of content. I finally tried to redeem the code and it shows up as invalid.

    I contacted Universal support but they can't reissue a vudu code from the response I got.

    I have already tried multiple web browsers and all possible redemptions urls, all state 'Invalid.' The code doesn't expire until 12/31/14.

    I contacted vudu support via email but the response I got was not very helpful - I stated I bought the Blu-ray, that the code won't redeem, and even included a picture of the movie, the code, and the receipt.

    Support thought I was redeeming a movie even though I stated it was bonus content, and asked me if I bought a Blu-ray or DVD and if I could send a picture of the code.... which struck me as odd since I already included all that information in my initial inquiry.

    So I know I can go back and forth with support for a few more days, but after going back and forth with Universal support for a week I was hoping to avoid that.

    In the same email I also requested 4 free tv episodes be removed from my account, and the reply from vudu support was to contact vudu support with the titles I wanted removed. Except I already did that too.

    So I seemed to get a circular answer to both my questions... and I'm not sure if anyone actually read my email.

    So I was hoping maybe I could ask for help here! The incident/reference # is 140819-000076 which includes my original query and picture of the vudu code that won't redeem, front and back, as well as the 4 tv episodes I was requesting be removed from my account.

    Thank you so much!

    #2
    Re: vudu code for bonus content won't redeem

    Originally posted by qazzaq View Post
    So a while back I purchased the movie Kick-*** 2 Blu-ray from Wal-Mart which came with a vudu code for an exclusive 30 minutes of content. I finally tried to redeem the code and it shows up as invalid.

    I contacted Universal support but they can't reissue a vudu code from the response I got.

    I have already tried multiple web browsers and all possible redemptions urls, all state 'Invalid.' The code doesn't expire until 12/31/14.

    I contacted vudu support via email but the response I got was not very helpful - I stated I bought the Blu-ray, that the code won't redeem, and even included a picture of the movie, the code, and the receipt.

    Support thought I was redeeming a movie even though I stated it was bonus content, and asked me if I bought a Blu-ray or DVD and if I could send a picture of the code.... which struck me as odd since I already included all that information in my initial inquiry.

    So I know I can go back and forth with support for a few more days, but after going back and forth with Universal support for a week I was hoping to avoid that.

    In the same email I also requested 4 free tv episodes be removed from my account, and the reply from vudu support was to contact vudu support with the titles I wanted removed. Except I already did that too.

    So I seemed to get a circular answer to both my questions... and I'm not sure if anyone actually read my email.

    So I was hoping maybe I could ask for help here! The incident/reference # is 140819-000076 which includes my original query and picture of the vudu code that won't redeem, front and back, as well as the 4 tv episodes I was requesting be removed from my account.

    Thank you so much!
    It looks like the code expired on 7/31/14. If you add a picture of the promotion insert to your case, i'll see if i can help.

    Comment


      #3
      Re: vudu code for bonus content won't redeem

      Originally posted by DanielH View Post
      It looks like the code expired on 7/31/14. If you add a picture of the promotion insert to your case, i'll see if i can help.
      I replied to the case email and included the picture of the code as an attachment as well as a url link.

      The sticker says it expires 12/31/14!

      Thanks a lot


      edit: Support took care of the content removal and is still working on the promo code issue... thanks for the help and sorry for being impatient and posting in the forums too!

      Comment

      Working...
      X