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The Fandango at Home Forums are designed to help viewers get the most out of their Fandango at Home experience. Here, Fandango at Home customers may post information, questions, ideas, etc. on the subject of Fandango at Home and Fandango at Home -related issues (home theater, entertainment, etc). Although the primary purpose of these forums is to help Fandango at Home customers with questions and/or problems with their Fandango at Home service, there are also off-topic areas available within the Fandango at Home Forums for users to chat with like-minded people, subject to the limitations below.

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Missing Vudu Code for Star Trek Trilogy on blu-ray

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    Missing Vudu Code for Star Trek Trilogy on blu-ray

    Purchased Star Trek Trilogy on blu-ray yesterday and sticker on outside of package says there is a vudu code for all three movies (wrath of kahn, search for spock and voyage home) on an insert, but when I opened the package, there is no code sheet inside at all.

    I started a support ticket with vudu and submitted photos of everything including receipt, promo sticker with offer, etc but have not gotten any reply.

    I got another set today at wal-mart and it was opened at the customer service register because they were going to let me exchange, but the second set did not have the code sheet inside either. Sticker says it should be there, but it's not. Promotion offer for the digital copies doesn't expire until 9/9/16 so clearly that isn't the issue - these sets just came out.

    Needless to say, didn't exchange mine since the second copy opened by CS was also missing the code. I bought the set primarily because it advertised having the Vudu code for the 3 hd movies but obviously I didn't get them since there was no code sheet inside the package and none inside the second copy that the store opened today at the CS counter.

    What can be done to replace my missing code?

    #2
    Re: Missing Vudu Code for Star Trek Trilogy on blu-ray

    Originally posted by FlickFab View Post
    Purchased Star Trek Trilogy on blu-ray yesterday and sticker on outside of package says there is a vudu code for all three movies (wrath of kahn, search for spock and voyage home) on an insert, but when I opened the package, there is no code sheet inside at all.

    I started a support ticket with vudu and submitted photos of everything including receipt, promo sticker with offer, etc but have not gotten any reply.

    I got another set today at wal-mart and it was opened at the customer service register because they were going to let me exchange, but the second set did not have the code sheet inside either. Sticker says it should be there, but it's not. Promotion offer for the digital copies doesn't expire until 9/9/16 so clearly that isn't the issue - these sets just came out.

    Needless to say, didn't exchange mine since the second copy opened by CS was also missing the code. I bought the set primarily because it advertised having the Vudu code for the 3 hd movies but obviously I didn't get them since there was no code sheet inside the package and none inside the second copy that the store opened today at the CS counter.

    What can be done to replace my missing code?

    What is your case number?

    Comment


      #3
      Re: Missing Vudu Code for Star Trek Trilogy on blu-ray

      Question Reference # 140923-000644

      They are telling me vudu can't help me, but the sticker on the front specifically says it was a vudu code....

      Comment


        #4
        Re: Missing Vudu Code for Star Trek Trilogy on blu-ray

        Originally posted by FlickFab View Post
        Question Reference # 140923-000644

        They are telling me vudu can't help me, but the sticker on the front specifically says it was a vudu code....
        Thanks, i grabbed your case. I'm waiting to hear back from our promotion team

        Comment


          #5
          Re: Missing Vudu Code for Star Trek Trilogy on blu-ray

          Originally posted by DanielH View Post
          Thanks, i grabbed your case. I'm waiting to hear back from our promotion team
          I have the same problem.. Purchased about 4 days ago for my dad for his birthday and he just opened it today and no insert in package. Now I have to try and find my receipt for proof. probably can have walmart look it up since i used my card.

          Comment


            #6
            Re: Missing Vudu Code for Star Trek Trilogy on blu-ray

            Daniel H. - is there any update on this situation? I have not heard back from vudu and paramount never bothered to even reply to my message asking them about this missing code....

            Comment


              #7
              Re: Missing Vudu Code for Star Trek Trilogy on blu-ray

              Originally posted by FlickFab View Post
              Daniel H. - is there any update on this situation? I have not heard back from vudu and paramount never bothered to even reply to my message asking them about this missing code....
              I haven't heard anything on about it. I'll keep trying to get an answer for you.

              Comment


                #8
                Re: Missing Vudu Code for Star Trek Trilogy on blu-ray

                Waiting to hear back from vudu. If you would like, my reference ID is 141011-001051.

                Comment


                  #9
                  Re: Missing Vudu Code for Star Trek Trilogy on blu-ray

                  Approaching the 2 month mark and still no word and no replacement code....anybody get this resolved yet or hear any updates?

                  Comment


                    #10
                    Re: Missing Vudu Code for Star Trek Trilogy on blu-ray

                    The last time I purchased any movie set that didn't have the insert, I contact the distributor and they were able to help me. I had purchased the Resident Evil box set and it did not have the insert. I contacted Best Buy first (where I bought it) but they couldn't help. I then contacted Sony. They asked where and when I purchased. Also asked for receipt. Scanned and sent receipt while I was on phone with them. They manually added the movies to my Sony account which then flowed over to my Vudu account.

                    Comment


                      #11
                      Re: Missing Vudu Code for Star Trek Trilogy on blu-ray

                      This has been open since September with no resolution and no communication in months. Vudu - please acknowledge this situation and give an estimate on when it will be resolved. Thank you

                      Comment


                        #12
                        Re: Missing Vudu Code for Star Trek Trilogy on blu-ray

                        You should try giving their support line a call 1-888-554-8838.

                        Comment


                          #13
                          Re: Missing Vudu Code for Star Trek Trilogy on blu-ray

                          Originally posted by FlickFab View Post
                          This has been open since September with no resolution and no communication in months. Vudu - please acknowledge this situation and give an estimate on when it will be resolved. Thank you
                          I updated your ticket. My apologies for the delay.

                          Comment


                            #14
                            Re: Missing Vudu Code for Star Trek Trilogy on blu-ray

                            Originally posted by DanielH View Post
                            I updated your ticket. My apologies for the delay.
                            I'm having the same issue not having any code or even mention inside of the packaging of VUDU. What steps do I need to make to acquire that?

                            Comment

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