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Vudu Forum Guidelines

Vudu Forum Guidelines

The Vudu Forums are designed to help viewers get the most out of their Vudu experience. Here, Vudu customers may post information, questions, ideas, etc. on the subject of Vudu and Vudu -related issues (home theater, entertainment, etc). Although the primary purpose of these forums is to help Vudu customers with questions and/or problems with their Vudu service, there are also off-topic areas available within the Vudu Forums for users to chat with like-minded people, subject to the limitations below.

Please post all comments in English. When posting a comment in the Vudu Forums, please conduct yourself in a respectful and civil manner. While we respect that you may feel strongly about an issue, please leave room for discussion.

Vudu reserves the right to refrain from posting and/or to remove user comments, including comments that contain any of the following:

1. Obscenities, defamatory language, discriminatory language, or other language not suitable for a public forum
2. Email addresses, phone numbers, links to websites, physical addresses or other forms of contact information
3. "Spam" content, references to other products, advertisements, or other offers
4. Spiteful or inflammatory comments about other users or their comments
5. Comments that may potentially violate the DMCA or any other applicable laws
6. Comments that discuss ways to manipulate Vudu products/services, including, but not limited to, reverse engineering, video extraction, and file conversion.

Additionally, please keep in mind that although Vudu retains the right to monitor, edit, and/or remove posts within Vudu Forums, it does not necessarily review every comment. Accordingly, specific questions about Vudu products and services should be directed to Vudu customer service representatives.

Terms of Use - User Comments, Feedback, Reviews, Submissions

For all reviews, comments, feedback, postcards, suggestions, ideas, and other submissions disclosed, submitted or offered to Vudu, on or through this Site, by e-mail or telephone, or otherwise disclosed, submitted or offered in connection you use of this Site (collectively, the "Comments") you grant Vudu a royalty-free, irrevocable, transferable right and license to use the Comments however Vudu desires, including, without limitation, to copy, modify, delete in its entirety, adapt, publish, translate, create derivative works from and/or sell and /or distribute such Comments and/or incorporate such Comments into any form, medium or technology throughout the world.
Vudu will be entitled to use, reproduce, disclose, modify, adapt, create derivative works from, publish, display and distribute any Comments you submit for any purpose whatsoever, without restriction and without compensating you in any way. Vudu is and shall be under no obligation (1) to maintain any Comments in confidence; (2) to pay to users any compensation for any Comments; or (3) to respond to any user Comments. You agree that any Comments submitted by you to the Site will not violate the terms in this Terms of Use or any right of any third party, including without limitation, copyright, trademark, privacy or other personal or proprietary right(s), and will not cause injury to any person or entity. You further agree that no Comments submitted by you to this Site will be or contain libelous or otherwise unlawful, threatening, abusive or obscene material, or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mailings or any form of "spam."

You grant Vudu the right to use the name that you submit in connection with any Comments. You agree not to use a false email address, impersonate any person or entity, otherwise mislead as to the origin of any Comments you submit. You are, and shall remain, solely responsible for the content of any Comments you make and you agree to indemnify Vudu for all claims resulting from any Comments you submit. Vudu takes no responsibility and assumes no liability for any Comments submitted by you or any third-party.
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My vudu code for bonus content won't redeem

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    My vudu code for bonus content won't redeem

    So a while back I purchased the movie Kick-*** 2 Blu-ray from Wal-Mart which came with a vudu code for an exclusive 30 minutes of content. I finally tried to redeem the code and it shows up as invalid.

    I contacted Universal support but they can't reissue a vudu code from the response I got.

    I have already tried multiple web browsers and all possible redemptions urls, all state 'Invalid.' The code doesn't expire until 12/31/14.

    I contacted vudu support via email but the response I got was not very helpful - I stated I bought the Blu-ray, that the code won't redeem, and even included a picture of the movie, the code, and the receipt.

    Support thought I was redeeming a movie even though I stated it was bonus content, and asked me if I bought a Blu-ray or DVD and if I could send a picture of the code.... which struck me as odd since I already included all that information in my initial inquiry.

    So I know I can go back and forth with support for a few more days, but after going back and forth with Universal support for a week I was hoping to avoid that.

    In the same email I also requested 4 free tv episodes be removed from my account, and the reply from vudu support was to contact vudu support with the titles I wanted removed. Except I already did that too.

    So I seemed to get a circular answer to both my questions... and I'm not sure if anyone actually read my email.

    So I was hoping maybe I could ask for help here! The incident/reference # is 140819-000076 which includes my original query and picture of the vudu code that won't redeem, front and back, as well as the 4 tv episodes I was requesting be removed from my account.

    Thank you so much!