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Fandango at Home Forum Guidelines

The Fandango at Home Forums are designed to help viewers get the most out of their Fandango at Home experience. Here, Fandango at Home customers may post information, questions, ideas, etc. on the subject of Fandango at Home and Fandango at Home -related issues (home theater, entertainment, etc). Although the primary purpose of these forums is to help Fandango at Home customers with questions and/or problems with their Fandango at Home service, there are also off-topic areas available within the Fandango at Home Forums for users to chat with like-minded people, subject to the limitations below.

Please post all comments in English. When posting a comment in the Fandango at Home Forums, please conduct yourself in a respectful and civil manner. While we respect that you may feel strongly about an issue, please leave room for discussion.

Fandango at Home reserves the right to refrain from posting and/or to remove user comments, including comments that contain any of the following:

1. Obscenities, defamatory language, discriminatory language, or other language not suitable for a public forum
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3. "Spam" content, references to other products, advertisements, or other offers
4. Spiteful or inflammatory comments about other users or their comments
5. Comments that may potentially violate the DMCA or any other applicable laws
6. Comments that discuss ways to manipulate Fandango at Home products/services, including, but not limited to, reverse engineering, video extraction, and file conversion.

Additionally, please keep in mind that although Fandango at Home retains the right to monitor, edit, and/or remove posts within Fandango at Home Forums, it does not necessarily review every comment. Accordingly, specific questions about Fandango at Home products and services should be directed to Fandango at Home customer service representatives.

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Fandango at Home will be entitled to use, reproduce, disclose, modify, adapt, create derivative works from, publish, display and distribute any Comments you submit for any purpose whatsoever, without restriction and without compensating you in any way. Fandango at Home is and shall be under no obligation (1) to maintain any Comments in confidence; (2) to pay to users any compensation for any Comments; or (3) to respond to any user Comments. You agree that any Comments submitted by you to the Site will not violate the terms in this Terms of Use or any right of any third party, including without limitation, copyright, trademark, privacy or other personal or proprietary right(s), and will not cause injury to any person or entity. You further agree that no Comments submitted by you to this Site will be or contain libelous or otherwise unlawful, threatening, abusive or obscene material, or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mailings or any form of "spam."

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1. Obscenities, defamatory language, discriminatory language, or other language not suitable for a public forum
2. Email addresses, phone numbers, links to websites, physical addresses or other forms of contact information
3. "Spam" content, references to other products, advertisements, or other offers
4. Spiteful or inflammatory comments about other users or their comments
5. Comments that may potentially violate the DMCA or any other applicable laws
6. Comments that discuss ways to manipulate Fandango at Home products/services, including, but not limited to, reverse engineering, video extraction, and file conversion.

Additionally, please keep in mind that although Fandango at Home retains the right to monitor, edit, and/or remove posts within Fandango at Home Forums, it does not necessarily review every comment. Accordingly, specific questions about Fandango at Home products and services should be directed to Fandango at Home customer service representatives.

Terms of Use - User Comments, Feedback, Reviews, Submissions

For all reviews, comments, feedback, postcards, suggestions, ideas, and other submissions disclosed, submitted or offered to Fandango at Home, on or through this Site, by e-mail or telephone, or otherwise disclosed, submitted or offered in connection you use of this Site (collectively, the "Comments") you grant Fandango at Home a royalty-free, irrevocable, transferable right and license to use the Comments however Fandango at Home desires, including, without limitation, to copy, modify, delete in its entirety, adapt, publish, translate, create derivative works from and/or sell and /or distribute such Comments and/or incorporate such Comments into any form, medium or technology throughout the world.
Fandango at Home will be entitled to use, reproduce, disclose, modify, adapt, create derivative works from, publish, display and distribute any Comments you submit for any purpose whatsoever, without restriction and without compensating you in any way. Fandango at Home is and shall be under no obligation (1) to maintain any Comments in confidence; (2) to pay to users any compensation for any Comments; or (3) to respond to any user Comments. You agree that any Comments submitted by you to the Site will not violate the terms in this Terms of Use or any right of any third party, including without limitation, copyright, trademark, privacy or other personal or proprietary right(s), and will not cause injury to any person or entity. You further agree that no Comments submitted by you to this Site will be or contain libelous or otherwise unlawful, threatening, abusive or obscene material, or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mailings or any form of "spam."

You grant Fandango at Home the right to use the name that you submit in connection with any Comments. You agree not to use a false email address, impersonate any person or entity, otherwise mislead as to the origin of any Comments you submit. You are, and shall remain, solely responsible for the content of any Comments you make and you agree to indemnify Fandango at Home for all claims resulting from any Comments you submit. Fandango at Home takes no responsibility and assumes no liability for any Comments submitted by you or any third-party.
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Unable to stream this movie at the moment due to a network error

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    Unable to stream this movie at the moment due to a network error

    Anyone else getting this error message lately?

    "Unable to stream this movie at the moment due to a network error.
    Please try again a little later."

    For the past 2-3 days I keep getting this error. No buffering problems, it just flat out won't play anything.

    Everything was working fine up until this week. And I don't have any problems with other streaming services. I've got a pretty fast connection (47 Mbps). So I don't think it's something on my end.

    Anyone else having this problem, or is it just me?

    #2
    Re: Unable to stream this movie at the moment due to a network error

    Originally posted by tbdave View Post
    Anyone else getting this error message lately?

    "Unable to stream this movie at the moment due to a network error.
    Please try again a little later."

    For the past 2-3 days I keep getting this error. No buffering problems, it just flat out won't play anything.

    Everything was working fine up until this week. And I don't have any problems with other streaming services. I've got a pretty fast connection (47 Mbps). So I don't think it's something on my end.

    Anyone else having this problem, or is it just me?
    Hi TB,

    Are you still having streaming issues? Have you started a case with our support team?

    Comment


      #3
      Re: Unable to stream this movie at the moment due to a network error

      Hey Dan.

      I called CS back on the 8th and they opened a case. They had me reboot the various devices, run speed tests, and email a tracert. Eventually they escalated the case to the Engineering Dept. It's been about 5 days and I haven't heard back from them, so I called the CS phone line again earlier today. She told me that I had to keep waiting for the Engineers to get back to me. She escalated my case again and said they should respond in the next 3-5 days.

      It's a weird problem. I'll try to play a movie and get the Network Error message repeatedly. Then try a different movie and it plays fine (HDX with 3 full bars). Then I'll stop that movie and try to play something else and get the Network Error message again. There's no consistency. Sometimes it works fine and other times it won't work at all.

      I'll run the Vudu Speedtest (http://speedtest.vudu.com/) and get 35 Mbps. Run it again and get 5 Mbps. I run numerous other speed tests on my computer and various Roku apps, and it always shows around 40 Mbps. I haven't had any problems with other streaming services. Netflix SuperHD (5800 kbps) works fine.

      Comment


        #4
        Re: Unable to stream this movie at the moment due to a network error

        Originally posted by tbdave View Post
        Hey Dan.

        I called CS back on the 8th and they opened a case. They had me reboot the various devices, run speed tests, and email a tracert. Eventually they escalated the case to the Engineering Dept. It's been about 5 days and I haven't heard back from them, so I called the CS phone line again earlier today. She told me that I had to keep waiting for the Engineers to get back to me. She escalated my case again and said they should respond in the next 3-5 days.

        It's a weird problem. I'll try to play a movie and get the Network Error message repeatedly. Then try a different movie and it plays fine (HDX with 3 full bars). Then I'll stop that movie and try to play something else and get the Network Error message again. There's no consistency. Sometimes it works fine and other times it won't work at all.

        I'll run the Vudu Speedtest (http://speedtest.vudu.com/) and get 35 Mbps. Run it again and get 5 Mbps. I run numerous other speed tests on my computer and various Roku apps, and it always shows around 40 Mbps. I haven't had any problems with other streaming services. Netflix SuperHD (5800 kbps) works fine.

        Whats your case number? I'd like to help if I can!

        Comment


          #5
          Re: Unable to stream this movie at the moment due to a network error

          Hey Dan. I just sent you a PM with the details. Thanks for your help.

          Comment


            #6
            Re: Unable to stream this movie at the moment due to a network error

            Originally posted by tbdave View Post
            Hey Dan.

            I called CS back on the 8th and they opened a case. They had me reboot the various devices, run speed tests, and email a tracert. Eventually they escalated the case to the Engineering Dept. It's been about 5 days and I haven't heard back from them, so I called the CS phone line again earlier today. She told me that I had to keep waiting for the Engineers to get back to me. She escalated my case again and said they should respond in the next 3-5 days.

            It's a weird problem. I'll try to play a movie and get the Network Error message repeatedly. Then try a different movie and it plays fine (HDX with 3 full bars). Then I'll stop that movie and try to play something else and get the Network Error message again. There's no consistency. Sometimes it works fine and other times it won't work at all.

            I'll run the Vudu Speedtest (http://speedtest.vudu.com/) and get 35 Mbps. Run it again and get 5 Mbps. I run numerous other speed tests on my computer and various Roku apps, and it always shows around 40 Mbps. I haven't had any problems with other streaming services. Netflix SuperHD (5800 kbps) works fine.
            I have this exact issue. Any update on what is the cause or how it can be fixed?

            Comment


              #7
              Re: Unable to stream this movie at the moment due to a network error

              My problems seem to be fixed by whatever changes Comcast made a couple days ago. Vudu Engineer Jake posted some details in this thread:

              https://forum.vudu.com/showthread.ph...48#post1273448

              I'm still getting mixed results on the Vudu Speedtest (http://speedtest.vudu.com/). Sometimes it's 25 Mbps and other times it's 5 Mbps. But I guess that doesn't really matter. I haven't been getting any more Network Error messages or Buffering. I can stream HDX with 3 full bars. And that's what's really important.

              Comment

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