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Fandango at Home Forum Guidelines

The Fandango at Home Forums are designed to help viewers get the most out of their Fandango at Home experience. Here, Fandango at Home customers may post information, questions, ideas, etc. on the subject of Fandango at Home and Fandango at Home -related issues (home theater, entertainment, etc). Although the primary purpose of these forums is to help Fandango at Home customers with questions and/or problems with their Fandango at Home service, there are also off-topic areas available within the Fandango at Home Forums for users to chat with like-minded people, subject to the limitations below.

Please post all comments in English. When posting a comment in the Fandango at Home Forums, please conduct yourself in a respectful and civil manner. While we respect that you may feel strongly about an issue, please leave room for discussion.

Fandango at Home reserves the right to refrain from posting and/or to remove user comments, including comments that contain any of the following:

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6. Comments that discuss ways to manipulate Fandango at Home products/services, including, but not limited to, reverse engineering, video extraction, and file conversion.

Additionally, please keep in mind that although Fandango at Home retains the right to monitor, edit, and/or remove posts within Fandango at Home Forums, it does not necessarily review every comment. Accordingly, specific questions about Fandango at Home products and services should be directed to Fandango at Home customer service representatives.

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2. Email addresses, phone numbers, links to websites, physical addresses or other forms of contact information
3. "Spam" content, references to other products, advertisements, or other offers
4. Spiteful or inflammatory comments about other users or their comments
5. Comments that may potentially violate the DMCA or any other applicable laws
6. Comments that discuss ways to manipulate Fandango at Home products/services, including, but not limited to, reverse engineering, video extraction, and file conversion.

Additionally, please keep in mind that although Fandango at Home retains the right to monitor, edit, and/or remove posts within Fandango at Home Forums, it does not necessarily review every comment. Accordingly, specific questions about Fandango at Home products and services should be directed to Fandango at Home customer service representatives.

Terms of Use - User Comments, Feedback, Reviews, Submissions

For all reviews, comments, feedback, postcards, suggestions, ideas, and other submissions disclosed, submitted or offered to Fandango at Home, on or through this Site, by e-mail or telephone, or otherwise disclosed, submitted or offered in connection you use of this Site (collectively, the "Comments") you grant Fandango at Home a royalty-free, irrevocable, transferable right and license to use the Comments however Fandango at Home desires, including, without limitation, to copy, modify, delete in its entirety, adapt, publish, translate, create derivative works from and/or sell and /or distribute such Comments and/or incorporate such Comments into any form, medium or technology throughout the world.
Fandango at Home will be entitled to use, reproduce, disclose, modify, adapt, create derivative works from, publish, display and distribute any Comments you submit for any purpose whatsoever, without restriction and without compensating you in any way. Fandango at Home is and shall be under no obligation (1) to maintain any Comments in confidence; (2) to pay to users any compensation for any Comments; or (3) to respond to any user Comments. You agree that any Comments submitted by you to the Site will not violate the terms in this Terms of Use or any right of any third party, including without limitation, copyright, trademark, privacy or other personal or proprietary right(s), and will not cause injury to any person or entity. You further agree that no Comments submitted by you to this Site will be or contain libelous or otherwise unlawful, threatening, abusive or obscene material, or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mailings or any form of "spam."

You grant Fandango at Home the right to use the name that you submit in connection with any Comments. You agree not to use a false email address, impersonate any person or entity, otherwise mislead as to the origin of any Comments you submit. You are, and shall remain, solely responsible for the content of any Comments you make and you agree to indemnify Fandango at Home for all claims resulting from any Comments you submit. Fandango at Home takes no responsibility and assumes no liability for any Comments submitted by you or any third-party.
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IT UHD audio trouble

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    #136
    I want a refund for the movie that I purchased UHD, Avengers Trilogy. You guys aren't fixing it, and worse, not communicating. I posted a request on 25-NOV and its been more than a month. I want the same movie pack in HDX but a refund for the difference of UHD. And I would like a response.

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      #137
      Originally posted by Mebarmy View Post
      I want a refund for the movie that I purchased UHD, Avengers Trilogy. You guys aren't fixing it, and worse, not communicating. I posted a request on 25-NOV and its been more than a month. I want the same movie pack in HDX but a refund for the difference of UHD. And I would like a response.
      Hi Mebarmy,

      My apologies, this issue is being tracked in a different thread. I believe there is a USB update you can download from the Samsung site to fix the issue, or the network update will happen at a later date. You can read more here: https://forum.vudu.com/forum/technic...053#post485053. If you need to speak with someone in support you can call at 888-554-8838.

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        #138
        I've been noticing the volume on the latest Predator movie having issues. Hard to deacride, like someone covered the speakers over to muffle the sound. It would go back and forth through out the movie. Could still hear everything but a little annoying when you watch everything in 5.1 surround sound. Y receiver is an ancient RCA Dolby 5.1 unit hooked up to a 1080p 55-inch Vizio TV via RCA cables. This is the first movie I have noticed the issue with. I dropped my audio from bitstream to PCM after reading this thread and so far that seems to have resolved the issue. And dropping to PCM I am still getting 5.1 sound or at least it seems that way when testing during very noticeable surround effects.

        I know I need a new receiver soon. Mine has been kicking around since DVD'S first came out. Bought it at Circuit City...lol

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          #139
          I can confirm that downloading the newest firmware and installing via USB solved the UHD audio problems for my Samsung Q8. Hope it helps everyone else!

          Comment

            #140
            Going on 2 years of still having this issue on my LG C6...has there seriously been no legitimate fix for this?

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              #141
              Been with Vudu a long time, just started buying UHD as I finally upgraded to a 43" Sharp Roku 4K TV and I purchased a Yamaha Atmos receiver Model TSR-5810... and noticed when I stream the UHD movies I bought, the audio stutters, drops, skips, etc. Stumbled upon this thread and thought i'd see if there's been a solution but I'm guessing not? I've replaced cables believing that was the issue, but I believe it's Vudu's issue and not my equipment. I have no picture issues just sound and it's always Atmos audio that has the issue streaming, not dolby +, the problem goes away right away. There's way too many pages on this topic to go through quickly so just wondering if anyone has any kind of solution or as someone mentioned earlier, is vudu refunding for UHD titles where this issue is occurring?

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                #142
                Anyway, some of the titles with the issues are Blade Runner 2049, Solo and the new Godzilla that I purchased last week. Again, all have Atmos sound and glitch and drop/pop during playback, not during dialogue usually but during explosions, low end bass jumps, etc. My Sharp tv just did an update on Sept 14th but the problem still exists, it's been doing this for months btw, I initially contacted Vudu directly via email and they led me to believe it was my cables or system. It would have been nice to know about this forum but they never mentioned it. Anyway... Updated the Yamaha recently as well. Please help/respond Vudu. Thank you in advance.

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                  #143
                  Recently bought a Sony Bravia 4k tv. Began experiencing the same issues discussed on this forum with sound skipping and tried several things as everyone else, but the only thing I have found that has worked is to change my sound setting from Dolby Digital Plus to Dolby Digital. I have sound passing through my Yamaha receiver. Now experiencing no further issues with UHD and HDX titles on Vudu.

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