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Fandango at Home Forum Guidelines

The Fandango at Home Forums are designed to help viewers get the most out of their Fandango at Home experience. Here, Fandango at Home customers may post information, questions, ideas, etc. on the subject of Fandango at Home and Fandango at Home -related issues (home theater, entertainment, etc). Although the primary purpose of these forums is to help Fandango at Home customers with questions and/or problems with their Fandango at Home service, there are also off-topic areas available within the Fandango at Home Forums for users to chat with like-minded people, subject to the limitations below.

Please post all comments in English. When posting a comment in the Fandango at Home Forums, please conduct yourself in a respectful and civil manner. While we respect that you may feel strongly about an issue, please leave room for discussion.

Fandango at Home Forum Guidelines

The Fandango at Home Forums are designed to help viewers get the most out of their Fandango at Home experience. Here, Fandango at Home customers may post information, questions, ideas, etc. on the subject of Fandango at Home and Fandango at Home -related issues (home theater, entertainment, etc). Although the primary purpose of these forums is to help Fandango at Home customers with questions and/or problems with their Fandango at Home service, there are also off-topic areas available within the Fandango at Home Forums for users to chat with like-minded people, subject to the limitations below.

Please post all comments in English. When posting a comment in the Fandango at Home Forums, please conduct yourself in a respectful and civil manner. While we respect that you may feel strongly about an issue, please leave room for discussion.

Fandango at Home reserves the right to refrain from posting and/or to remove user comments, including comments that contain any of the following:

1. Obscenities, defamatory language, discriminatory language, or other language not suitable for a public forum
2. Email addresses, phone numbers, links to websites, physical addresses or other forms of contact information
3. "Spam" content, references to other products, advertisements, or other offers
4. Spiteful or inflammatory comments about other users or their comments
5. Comments that may potentially violate the DMCA or any other applicable laws
6. Comments that discuss ways to manipulate Fandango at Home products/services, including, but not limited to, reverse engineering, video extraction, and file conversion.

Additionally, please keep in mind that although Fandango at Home retains the right to monitor, edit, and/or remove posts within Fandango at Home Forums, it does not necessarily review every comment. Accordingly, specific questions about Fandango at Home products and services should be directed to Fandango at Home customer service representatives.

Terms of Use - User Comments, Feedback, Reviews, Submissions

For all reviews, comments, feedback, postcards, suggestions, ideas, and other submissions disclosed, submitted or offered to Fandango at Home, on or through this Site, by e-mail or telephone, or otherwise disclosed, submitted or offered in connection you use of this Site (collectively, the "Comments") you grant Fandango at Home a royalty-free, irrevocable, transferable right and license to use the Comments however Fandango at Home desires, including, without limitation, to copy, modify, delete in its entirety, adapt, publish, translate, create derivative works from and/or sell and /or distribute such Comments and/or incorporate such Comments into any form, medium or technology throughout the world.
Fandango at Home will be entitled to use, reproduce, disclose, modify, adapt, create derivative works from, publish, display and distribute any Comments you submit for any purpose whatsoever, without restriction and without compensating you in any way. Fandango at Home is and shall be under no obligation (1) to maintain any Comments in confidence; (2) to pay to users any compensation for any Comments; or (3) to respond to any user Comments. You agree that any Comments submitted by you to the Site will not violate the terms in this Terms of Use or any right of any third party, including without limitation, copyright, trademark, privacy or other personal or proprietary right(s), and will not cause injury to any person or entity. You further agree that no Comments submitted by you to this Site will be or contain libelous or otherwise unlawful, threatening, abusive or obscene material, or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mailings or any form of "spam."

You grant Fandango at Home the right to use the name that you submit in connection with any Comments. You agree not to use a false email address, impersonate any person or entity, otherwise mislead as to the origin of any Comments you submit. You are, and shall remain, solely responsible for the content of any Comments you make and you agree to indemnify Fandango at Home for all claims resulting from any Comments you submit. Fandango at Home takes no responsibility and assumes no liability for any Comments submitted by you or any third-party reserves the right to refrain from posting and/or to remove user comments, including comments that contain any of the following:

1. Obscenities, defamatory language, discriminatory language, or other language not suitable for a public forum
2. Email addresses, phone numbers, links to websites, physical addresses or other forms of contact information
3. "Spam" content, references to other products, advertisements, or other offers
4. Spiteful or inflammatory comments about other users or their comments
5. Comments that may potentially violate the DMCA or any other applicable laws
6. Comments that discuss ways to manipulate Fandango at Home products/services, including, but not limited to, reverse engineering, video extraction, and file conversion.

Additionally, please keep in mind that although Fandango at Home retains the right to monitor, edit, and/or remove posts within Fandango at Home Forums, it does not necessarily review every comment. Accordingly, specific questions about Fandango at Home products and services should be directed to Fandango at Home customer service representatives.

Terms of Use - User Comments, Feedback, Reviews, Submissions

For all reviews, comments, feedback, postcards, suggestions, ideas, and other submissions disclosed, submitted or offered to Fandango at Home, on or through this Site, by e-mail or telephone, or otherwise disclosed, submitted or offered in connection you use of this Site (collectively, the "Comments") you grant Fandango at Home a royalty-free, irrevocable, transferable right and license to use the Comments however Fandango at Home desires, including, without limitation, to copy, modify, delete in its entirety, adapt, publish, translate, create derivative works from and/or sell and /or distribute such Comments and/or incorporate such Comments into any form, medium or technology throughout the world.
Fandango at Home will be entitled to use, reproduce, disclose, modify, adapt, create derivative works from, publish, display and distribute any Comments you submit for any purpose whatsoever, without restriction and without compensating you in any way. Fandango at Home is and shall be under no obligation (1) to maintain any Comments in confidence; (2) to pay to users any compensation for any Comments; or (3) to respond to any user Comments. You agree that any Comments submitted by you to the Site will not violate the terms in this Terms of Use or any right of any third party, including without limitation, copyright, trademark, privacy or other personal or proprietary right(s), and will not cause injury to any person or entity. You further agree that no Comments submitted by you to this Site will be or contain libelous or otherwise unlawful, threatening, abusive or obscene material, or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mailings or any form of "spam."

You grant Fandango at Home the right to use the name that you submit in connection with any Comments. You agree not to use a false email address, impersonate any person or entity, otherwise mislead as to the origin of any Comments you submit. You are, and shall remain, solely responsible for the content of any Comments you make and you agree to indemnify Fandango at Home for all claims resulting from any Comments you submit. Fandango at Home takes no responsibility and assumes no liability for any Comments submitted by you or any third-party.
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VUDU App on My LG TV Won't Work Properly.

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    Any resolution to this issue? I only have had problems since the September 2018 update. I can play some movies even UHD but others won't even play in SD. Finest Hour plays fine in UHD while 13 hours won't even load in HDX. So this is on VUDUs end. I have 1g download speeds, hardwired, and have no problems playing VUDU movies through Chromecast, PS4, etc...

    Comment


      Originally posted by pilot25 View Post
      Any resolution to this issue? I only have had problems since the September 2018 update. I can play some movies even UHD but others won't even play in SD. Finest Hour plays fine in UHD while 13 hours won't even load in HDX. So this is on VUDUs end. I have 1g download speeds, hardwired, and have no problems playing VUDU movies through Chromecast, PS4, etc...
      Are you on Comcast by any chance?

      Comment


        Originally posted by pilot25 View Post
        Any resolution to this issue? I only have had problems since the September 2018 update. I can play some movies even UHD but others won't even play in SD. Finest Hour plays fine in UHD while 13 hours won't even load in HDX. So this is on VUDUs end. I have 1g download speeds, hardwired, and have no problems playing VUDU movies through Chromecast, PS4, etc...
        Can you PM me with your email on Vudu or ticket number so we can look in this for you, thanks.

        Comment


          Hi, I'm having a similar issue on my LG C8. The Vudu app will quit and have to be restarted. Started happening in September and has happened on both UHD and HDX movies. Probably crashes 10+ times per movie. Very frustrating.

          Comment


            Originally posted by brettc View Post
            Hi, I'm having a similar issue on my LG C8. The Vudu app will quit and have to be restarted. Started happening in September and has happened on both UHD and HDX movies. Probably crashes 10+ times per movie. Very frustrating.
            Who is your ISP?

            Comment


              Hello just purchased a 2018 LG B8 OLED and I'm having trouble with the VUDU app as well. Constantly crashes while playing. I've tried wifi and hard wired. I have Cox gigabit internet so pretty good download speeds.

              Comment


                I have the same issues with vudu constantly crashing while playing content. I have Cox gigabit internet so pretty good download speeds. Brand new LG oled b8. Amazon video is working and so is Netflix.

                Comment


                  I have an LG 2018 E8 65" and the VUDU app seems to have major issues. Last night tried to stream a HDX rental of Girl with the Dragon Tattoo but it constantly had playback issues where the app would just stop. Tried power cycling TV but had the same issue. Get a few minutes thru the movie and it would happen again and again.
                  No issues streaming the same movie when I went ahead and rented it through Google. It's not a bandwidth issue as I was able to stream 4K UHD thru amazon and Google as a bandwidth test with no issues when it started crashing and neither of them had any buffering or playback issues. But soon as I loaded Vudu to playback the rental it would have the same issue which led me to renting it through Google so we could get thru watching it.

                  Very disappointing that the service is not stable

                  Comment


                    This is really ridiculous now. My LGC8...movie artwork will show up as just black boxes, then I?ll click on a movie and nothing will come up, no art, no option to play etc.

                    Comment


                      I?m also having issues with the vudu app on my Lgc8. I?m using google fiber for my isp.

                      Comment


                        It's not just LG TVs...I just started having a problem with my LG BD-590 player thru my Panasonic plasma TV (about 10yrs old)...it was working fine for years, but within the past month or so, the app shows "Initializing Vudu Movies"...then "Running Vudu Movies" and there's a little progress indicator circle that continuously spins...the only way I can exit is by either choosing another source on my universal remote or by physically pulling out the LG power cord....I have not had to update my LG BD players in a couple of years now as I'm sure they no longer support this device and it is now a legacy device (actually tried updating firmware last night and, yep, I have the latest firmware...called Vudu...hehe, I wasn't even told this was a growing problem when I talked to the technician, but he was quick to give me a $5.99 credit for any future rental through my Oppo BD player (because this player has no problems with accessing Vudu)...should I consider this a lost cause?

                        Comment


                          I also have issues with a 2018 LG SK8000 and the Vudu app. Player errors throughout an UHD movie. My 55C7P OLED does not have this issue. Both are most recent FW. I tried the reset region and turn region auto off suggested in another thread, but that only helped for a short time, then the player errors came back.

                          Comment


                            I have an LG OLED65C6P and I have intermittent issues with the VUDU app for a year. It will stop playing and state connectivity issues. Starting and stopping the app doesn't work - but I can stream fine in FandangoNOW or Netflix. Its frustrating - tonight i had to finish a movie by casting from my PC to the TV. Maybe LG will launch a MA app so I have more options.

                            Comment


                              I also have had problems.I've mentioned my problems with Vudu and LG numerous times and I'm also waiting for an update so I can watch without a playback error popping up. I've tried all the trouble shootings, and called Vudu Support, emailed them several times. Vudu comes and goes for me. I tell this to them constantly because I'm always getting another ticket number and having to explain my problem over and over again. I'm sick of it all. I'm just hoping an update happens soon. Amazon Prime and Hulu Plus all updated just a few days ago. I never had problems with Vudu until I bought a LG 2018 model.

                              Comment


                                I have a 55? LG C8 and I can watch maybe 30 seconds of a movie and then I get the playback error, video player has stopped working. The worst was while watching Halloween 2019 a day or so after it was released. I could barely get through it. FWIW, I have Verizon Quantum and am using wifi.

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