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Fandango at Home Forum Guidelines

The Fandango at Home Forums are designed to help viewers get the most out of their Fandango at Home experience. Here, Fandango at Home customers may post information, questions, ideas, etc. on the subject of Fandango at Home and Fandango at Home -related issues (home theater, entertainment, etc). Although the primary purpose of these forums is to help Fandango at Home customers with questions and/or problems with their Fandango at Home service, there are also off-topic areas available within the Fandango at Home Forums for users to chat with like-minded people, subject to the limitations below.

Please post all comments in English. When posting a comment in the Fandango at Home Forums, please conduct yourself in a respectful and civil manner. While we respect that you may feel strongly about an issue, please leave room for discussion.

Fandango at Home Forum Guidelines

The Fandango at Home Forums are designed to help viewers get the most out of their Fandango at Home experience. Here, Fandango at Home customers may post information, questions, ideas, etc. on the subject of Fandango at Home and Fandango at Home -related issues (home theater, entertainment, etc). Although the primary purpose of these forums is to help Fandango at Home customers with questions and/or problems with their Fandango at Home service, there are also off-topic areas available within the Fandango at Home Forums for users to chat with like-minded people, subject to the limitations below.

Please post all comments in English. When posting a comment in the Fandango at Home Forums, please conduct yourself in a respectful and civil manner. While we respect that you may feel strongly about an issue, please leave room for discussion.

Fandango at Home reserves the right to refrain from posting and/or to remove user comments, including comments that contain any of the following:

1. Obscenities, defamatory language, discriminatory language, or other language not suitable for a public forum
2. Email addresses, phone numbers, links to websites, physical addresses or other forms of contact information
3. "Spam" content, references to other products, advertisements, or other offers
4. Spiteful or inflammatory comments about other users or their comments
5. Comments that may potentially violate the DMCA or any other applicable laws
6. Comments that discuss ways to manipulate Fandango at Home products/services, including, but not limited to, reverse engineering, video extraction, and file conversion.

Additionally, please keep in mind that although Fandango at Home retains the right to monitor, edit, and/or remove posts within Fandango at Home Forums, it does not necessarily review every comment. Accordingly, specific questions about Fandango at Home products and services should be directed to Fandango at Home customer service representatives.

Terms of Use - User Comments, Feedback, Reviews, Submissions

For all reviews, comments, feedback, postcards, suggestions, ideas, and other submissions disclosed, submitted or offered to Fandango at Home, on or through this Site, by e-mail or telephone, or otherwise disclosed, submitted or offered in connection you use of this Site (collectively, the "Comments") you grant Fandango at Home a royalty-free, irrevocable, transferable right and license to use the Comments however Fandango at Home desires, including, without limitation, to copy, modify, delete in its entirety, adapt, publish, translate, create derivative works from and/or sell and /or distribute such Comments and/or incorporate such Comments into any form, medium or technology throughout the world.
Fandango at Home will be entitled to use, reproduce, disclose, modify, adapt, create derivative works from, publish, display and distribute any Comments you submit for any purpose whatsoever, without restriction and without compensating you in any way. Fandango at Home is and shall be under no obligation (1) to maintain any Comments in confidence; (2) to pay to users any compensation for any Comments; or (3) to respond to any user Comments. You agree that any Comments submitted by you to the Site will not violate the terms in this Terms of Use or any right of any third party, including without limitation, copyright, trademark, privacy or other personal or proprietary right(s), and will not cause injury to any person or entity. You further agree that no Comments submitted by you to this Site will be or contain libelous or otherwise unlawful, threatening, abusive or obscene material, or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mailings or any form of "spam."

You grant Fandango at Home the right to use the name that you submit in connection with any Comments. You agree not to use a false email address, impersonate any person or entity, otherwise mislead as to the origin of any Comments you submit. You are, and shall remain, solely responsible for the content of any Comments you make and you agree to indemnify Fandango at Home for all claims resulting from any Comments you submit. Fandango at Home takes no responsibility and assumes no liability for any Comments submitted by you or any third-party reserves the right to refrain from posting and/or to remove user comments, including comments that contain any of the following:

1. Obscenities, defamatory language, discriminatory language, or other language not suitable for a public forum
2. Email addresses, phone numbers, links to websites, physical addresses or other forms of contact information
3. "Spam" content, references to other products, advertisements, or other offers
4. Spiteful or inflammatory comments about other users or their comments
5. Comments that may potentially violate the DMCA or any other applicable laws
6. Comments that discuss ways to manipulate Fandango at Home products/services, including, but not limited to, reverse engineering, video extraction, and file conversion.

Additionally, please keep in mind that although Fandango at Home retains the right to monitor, edit, and/or remove posts within Fandango at Home Forums, it does not necessarily review every comment. Accordingly, specific questions about Fandango at Home products and services should be directed to Fandango at Home customer service representatives.

Terms of Use - User Comments, Feedback, Reviews, Submissions

For all reviews, comments, feedback, postcards, suggestions, ideas, and other submissions disclosed, submitted or offered to Fandango at Home, on or through this Site, by e-mail or telephone, or otherwise disclosed, submitted or offered in connection you use of this Site (collectively, the "Comments") you grant Fandango at Home a royalty-free, irrevocable, transferable right and license to use the Comments however Fandango at Home desires, including, without limitation, to copy, modify, delete in its entirety, adapt, publish, translate, create derivative works from and/or sell and /or distribute such Comments and/or incorporate such Comments into any form, medium or technology throughout the world.
Fandango at Home will be entitled to use, reproduce, disclose, modify, adapt, create derivative works from, publish, display and distribute any Comments you submit for any purpose whatsoever, without restriction and without compensating you in any way. Fandango at Home is and shall be under no obligation (1) to maintain any Comments in confidence; (2) to pay to users any compensation for any Comments; or (3) to respond to any user Comments. You agree that any Comments submitted by you to the Site will not violate the terms in this Terms of Use or any right of any third party, including without limitation, copyright, trademark, privacy or other personal or proprietary right(s), and will not cause injury to any person or entity. You further agree that no Comments submitted by you to this Site will be or contain libelous or otherwise unlawful, threatening, abusive or obscene material, or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mailings or any form of "spam."

You grant Fandango at Home the right to use the name that you submit in connection with any Comments. You agree not to use a false email address, impersonate any person or entity, otherwise mislead as to the origin of any Comments you submit. You are, and shall remain, solely responsible for the content of any Comments you make and you agree to indemnify Fandango at Home for all claims resulting from any Comments you submit. Fandango at Home takes no responsibility and assumes no liability for any Comments submitted by you or any third-party.
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Encountered error during playback problem

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    #1

    Encountered error during playback problem

    A few days ago the Vudu app on my NOT rooted Lenovo tablet stopped playing any movies even downloaded. I can watch trailers but nothing else. Have plenty of storage and speed. Other streaming services work fine.
    Tags: None
    #2
    What is the model of your Lenovo tablet?
    What's the current version of the Vudu app installed on your tablet?
    What Android OS version is installed on your tablet?

    Comment

      #3
      Lenovo tablet 3 pro
      latest Vudu software
      Android 6.0.1

      Comment

        #4
        Lenovo tablet 3 pro
        Android 6.0.1
        5.3.175 Vudu version

        Tried turning off device and rebooting router as recommended with no luck

        Comment

          #5
          Bump

          Comment

            #6
            Still no luck or response on my issue with playback

            Comment

              #7
              I'm having this same issue on a Lenovo Yoga Book, Android 7.1.1. I've even factory reset my device and it's still not working.

              Comment

                #8
                There's a known bug affecting Intel powered Android devices at the moment. A fix for this should be released sometime next week.

                Comment

                  #9
                  I'm having the same problem with my asus zenpad 8 using android 6.0.1.

                  Comment

                    #10
                    So the fix is to remove HDX support from them? It's 2018 and we can't get HDX on Intel Android devices? Tablets and Chromebooks are a HUGE market. This is really frustrating. At least content will play now, but come on Vudu.

                    Comment

                      #11
                      Originally posted by creaturekyle View Post
                      So the fix is to remove HDX support from them? It's 2018 and we can't get HDX on Intel Android devices? Tablets and Chromebooks are a HUGE market. This is really frustrating. At least content will play now, but come on Vudu.
                      It was either allow SD playback in the meanwhile or nothing at all. We are still looking into this issue.

                      Comment

                        #12
                        I have been having the same issue for the past month... I can't even watch my movies in SD either though. My movies start playing for between 10 and 30 seconds then crash I had a Google pixel and just got a Galaxy s8 2 days ago and it still isn't working. Until this thing is fixed and I can watch my movies on either my phone or tablet I will not be buying anymore movies from your site.

                        Comment

                          #13
                          Hello, Vudu,

                          I also have the same playback problem in Chrome 87.0.4280.88 (64-bit) and Edge 87.0.664.60 (64-bit). It doesn't matter which video I pick from my collection. All I see is the perpetual spinner animation.

                          The only thing that works for me is the Vudu app from the Windows App store. However, that only plays my recently added LOTR and The Hobbit 4K UHD collection. I cannot play episodes from Batman: The Animated Series I had added to my Vudu account several years ago. When I try to play an episode, I see the same perpetual spinner animation.

                          However, I have a front-end developer background, opened up the Chrome dev tool, and noticed several console errors.

                          In the order, they appear.

                          Code:
                          pixie.Pixie-0.js: line 7081

[ERROR] PlaybackSurveyService: Survey fetch error: pixie.movies.util.ItemNotFoundException: No survey events found with id: 1
[ERROR] PlaybackSurveyService: Survey fetch error: pixie.movies.util.ItemNotFoundException: No survey events found with id: 2
[ERROR] Timeout wating for PersonalConfigPresenter!
[ERROR] Vudu Oort: Adapation not passed in onAdaptationSelected, type: 258
[ERROR] Vudu Oort: Adapation not passed in onAdaptationSelected, type: 257
[ERROR] AggStatV3: Underrun reporting object not initialized
[ERROR] Error while procesing Request: Type: widevineDrmLicenseRequest drmToken: ***** editionId: (can provide upon request) userId: (can provide upon request)
[ERROR] problem requesting license

pixie.Pixie-0.js: line 6620
WebSocket connection to 'wss://websocket-cs.vudu.com/webSocket' failed: WebSocket opening handshake timed out

pixie.Pixie-0.js:7081
[ERROR] pixie.gwt.services.GwtDirectorCsClient : CS Socket error : {"isTrusted":true}

                          Comment

                            #14
                            I fixed the Vudu Windows app. I recently updated my video drivers and several additional drivers, including one that requested a machine restart. It appears my machine was in a state that was causing playback issues through the app. After I rebooted, the videos started playing again. However, the browser continues to throw errors.

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