I just rented the HDX version of The Purge: Anarchy today, but when I tried to watch the movie online, the video could not load and showed an error message.

It is "Could not connect to the server. Please try logging in again. [#5000]"

I have already submitted a support ticket about this problem, but I have not received any reply yet.

I would greatly appreciate anyone who can help me to solve this video playback error and allow me to watch The Purge: Anarchy without experiencing any technical difficulties.

Thank you.

Best regards