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The Fandango at Home Forums are designed to help viewers get the most out of their Fandango at Home experience. Here, Fandango at Home customers may post information, questions, ideas, etc. on the subject of Fandango at Home and Fandango at Home -related issues (home theater, entertainment, etc). Although the primary purpose of these forums is to help Fandango at Home customers with questions and/or problems with their Fandango at Home service, there are also off-topic areas available within the Fandango at Home Forums for users to chat with like-minded people, subject to the limitations below.

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Additionally, please keep in mind that although Fandango at Home retains the right to monitor, edit, and/or remove posts within Fandango at Home Forums, it does not necessarily review every comment. Accordingly, specific questions about Fandango at Home products and services should be directed to Fandango at Home customer service representatives.

Terms of Use - User Comments, Feedback, Reviews, Submissions

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Problem with Gamer 3D InstaWatch not showing up in my account

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    Problem with Gamer 3D InstaWatch not showing up in my account

    I bought Gamer 3D from Walmart.com and received it via InstaWatch but I cannot get the 3D version. I already had the 2D version in my account previously, but would like the 3D version since I have a 3D TV. When I look under "Account Info" I see (Retrieve) Lionsgate - UV eCopy - Gamer 3D.
    When I click on it, it says "Error Gamer was already purchased and available in the My Movies section on VUDU", but the 3D version is not there -- I only have the 2D version which I previously had for many months. I would like the 3D version. If you need to remove the 2D version in order to add the 3D version please do it.

    DanielH, can you help me with this? My case number is #141126-000524

    #2
    Re: Problem with Gamer 3D InstaWatch not showing up in my account

    Originally posted by xxxsdesdexxx View Post
    I bought Gamer 3D from Walmart.com and received it via InstaWatch but I cannot get the 3D version. I already had the 2D version in my account previously, but would like the 3D version since I have a 3D TV. When I look under "Account Info" I see (Retrieve) Lionsgate - UV eCopy - Gamer 3D.
    When I click on it, it says "Error Gamer was already purchased and available in the My Movies section on VUDU", but the 3D version is not there -- I only have the 2D version which I previously had for many months. I would like the 3D version. If you need to remove the 2D version in order to add the 3D version please do it.

    DanielH, can you help me with this? My case number is #141126-000524
    Update: Removing to avoid future confusion.
    Last edited by DanielH; 11-26-2014, 03:04 PM.

    Comment


      #3
      Re: Problem with Gamer 3D InstaWatch not showing up in my account

      Also deleted to avoid confusion.

      Comment


        #4
        Re: Problem with Gamer 3D InstaWatch not showing up in my account

        Originally posted by xxxsdesdexxx View Post
        The Lego Movie 3D gave me the 3D version and 2D version.

        Dredd 3D gave me the 3D version.
        You are correct. Could you add an update to your ticket and include the UPC for the movie? We'll have to see how we have it mapped.

        Comment


          #5
          Re: Problem with Gamer 3D InstaWatch not showing up in my account

          Originally posted by DanielH View Post
          You are correct. Could you add an update to your ticket and include the UPC for the movie? We'll have to see how we have it mapped.
          I sure will. Thank you DanielH. I don't see the UPC listed on Walmart.com but here's a link to the exact item I ordered: http://www.walmart.com/ip/Gamer-3D-B...creen/22081503

          Gamer 3D Blu-ray UPC - 031398164074

          Gamer 2D Blu-ray UPC - 031398116769

          Comment


            #6
            Re: Problem with Gamer 3D InstaWatch not showing up in my account

            Originally posted by DanielH View Post
            You are correct. Could you add an update to your ticket and include the UPC for the movie? We'll have to see how we have it mapped.
            I have updated my ticket with the UPC.

            Comment


              #7
              Re: Problem with Gamer 3D InstaWatch not showing up in my account

              Originally posted by xxxsdesdexxx View Post
              I have updated my ticket with the UPC.
              I just updated your ticket.

              Comment


                #8
                Re: Problem with Gamer 3D InstaWatch not showing up in my account

                Any updates?

                Comment


                  #9
                  Re: Problem with Gamer 3D InstaWatch not showing up in my account

                  Originally posted by xxxsdesdexxx View Post
                  Any updates?
                  just out of curiosity when you buy these do they give you the 3D copy or just HDX in vudu?

                  http://www.walmart.com/ip/22029531 dredd 3d ?

                  http://www.walmart.com/ip/Gamer-3D-B...creen/22081503 gamer 3d

                  Comment


                    #10
                    Re: Problem with Gamer 3D InstaWatch not showing up in my account

                    Originally posted by kingdm9 View Post
                    just out of curiosity when you buy these do they give you the 3D copy or just HDX in vudu?

                    http://www.walmart.com/ip/22029531 dredd 3d ?

                    http://www.walmart.com/ip/Gamer-3D-B...creen/22081503 gamer 3d
                    Gives 3D

                    Dredd 3D gives 3D via Instawatch
                    I, Frankenstein 3D gives 3D via InstaWatch
                    The Lego Movie 3D gives 3D via InstaWatch

                    Probably Gives 3D, but not tested yet

                    R.I.P.D 3D
                    The Chronicles of Narnia: Voyage of the Dawn Treader 3D
                    The Amazing Spider-Man 3D
                    Gulliver's Travels 3D
                    Resident Evil Retribution 3D
                    My Bloody Valentine 3D

                    Does not give 3D

                    The Legend of Hercules 3D
                    The Lorax 3D
                    ParaNorman 3D

                    Comment


                      #11
                      Re: Problem with Gamer 3D InstaWatch not showing up in my account

                      I bought gamer 3D also, it redeemed in 2D, and put in a ticket in for help on trying to get the 3D. I was told it is up to the movie company as to what D you get. Should it redeem in 2D or 3D? Sorry to high jack your thread,

                      Tony

                      Comment


                        #12
                        Re: Problem with Gamer 3D InstaWatch not showing up in my account

                        DanielH, are there any updates? Thanks.

                        Comment


                          #13
                          Re: Problem with Gamer 3D InstaWatch not showing up in my account

                          Originally posted by xxxsdesdexxx View Post
                          DanielH, are there any updates? Thanks.
                          Could you go into your savings catch application and see if you're able to resubmit the receipt?

                          Comment


                            #14
                            Re: Problem with Gamer 3D InstaWatch not showing up in my account

                            Originally posted by DanielH View Post
                            Could you go into your savings catch application and see if you're able to resubmit the receipt?
                            This is a purchase directly from Walmart.com with Ship-to-Home so there is no receipt to scan -- it was done automatically -- I never needed to enter it into Savings Catcher. I got the Savings Cather email just after my Walmart.com order was placed and the movie itself is stuck in Account info under "Retrieve" promotion.

                            Comment


                              #15
                              Re: Problem with Gamer 3D InstaWatch not showing up in my account

                              Anything yet?

                              Comment

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