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Vudu Forum Guidelines

Vudu Forum Guidelines

The Vudu Forums are designed to help viewers get the most out of their Vudu experience. Here, Vudu customers may post information, questions, ideas, etc. on the subject of Vudu and Vudu -related issues (home theater, entertainment, etc). Although the primary purpose of these forums is to help Vudu customers with questions and/or problems with their Vudu service, there are also off-topic areas available within the Vudu Forums for users to chat with like-minded people, subject to the limitations below.

Please post all comments in English. When posting a comment in the Vudu Forums, please conduct yourself in a respectful and civil manner. While we respect that you may feel strongly about an issue, please leave room for discussion.

Vudu reserves the right to refrain from posting and/or to remove user comments, including comments that contain any of the following:

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"Some error happened. Cannot do purchase at this time."

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    "Some error happened. Cannot do purchase at this time."

    I'm trying to complete a purchase for a mix and match deal, but keep getting this error message:

    "Cannot do purchase
    "Some error happened. Cannot do purchase at this time. Please try again later."

    I've tried on both my computer and phone, but got the same error message on both devices. Any help is appreciated.

    #2
    Not letting me purchase anything either. I got a error message saying insufficient funds even though I?ve been using same card forever . Tried changing cards . Same error . Tried tv app and phone app . Neither one is letting me make a purchase . Guess they don?t want my money today . Messaged them . No reply yet .

    Comment


      #3
      There was an issue with our payment processor. They have resolved the problem, you should now be able to purchase.

      Comment


        #4
        Originally posted by FelipeF View Post
        There was an issue with our payment processor. They have resolved the problem, you should now be able to purchase.
        Thanks! I was able to purchase today.

        Comment


          #5
          I'm currently getting the "Aww dang it, something's wrong. Please try later." while trying to make purchase via desktop browser and "Purchase Error" if I try purchasing via Vudu mobile app.

          Comment


            #6
            Originally posted by jbloggs View Post
            I'm currently getting the "Aww dang it, something's wrong. Please try later." while trying to make purchase via desktop browser and "Purchase Error" if I try purchasing via Vudu mobile app.
            I?m getting the same error. I?m trying to purchase Friends: The Complete Series and it won?t let me. I guess Vudu doesn?t want my money.

            Comment


              #7
              What method of payment are you all using?

              Comment


                #8
                Im getting the same error now. I tried updating my payment method, it did not help. Error states "Aww dang it, something's wrong. Please try later." I tried two different payment methods thinking it was a bank error

                Comment


                  #9
                  Getting the same error. Using MC

                  Comment


                    #10
                    Just got in touch with Vudu. They said this is a known error and for anyone who has updated their payment method today will get this error. They are having an issue with their Credit processing. Estimated resolution time is by tomorrow.

                    Comment


                      #11
                      I got same error message. Had default as CC then switched to Paypal with same results

                      Comment


                        #12
                        I use PayPal and I haven?t updated my payment method. Same error as everyone else.

                        Comment


                          #13
                          I have been getting the same "Some error happened. Cannot do purchase at this time" error when trying to complete the 3 for $14.99 mix-and-match deal for the last 3 days.

                          Comment

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