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UHD ISSUE/SOME MOVIES WON'T START

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    UHD ISSUE/SOME MOVIES WON'T START

    Jumanji Welcome to the Jungle won't start. I just purchased yesterday. "Pacific Rim and Fantastic Beasts" won't start either. This is happening on both of my Roku Ultra's connected to Samsung MU series TV's. The movies are playing HDR via Fandango.

    #2
    We are already looking into this issue to see what might be the cause.

    Comment


      #3
      We are looking at logs now. As a test, can you check if the HDX version of these titles plays ok?

      Comment


        #4
        Originally posted by Jake View Post
        We are looking at logs now. As a test, can you check if the HDX version of these titles plays ok?
        Hi Jake. Yes, they are all playing in HDX. Thanks for your help.
        Last edited by Sandra; 03-07-2018, 07:00 PM. Reason: EDIT: right now the new Jumanji movie is playing in UHD. Not sure it's fixed though. As when I first purchased yesterday it played and then didn't play. It's still playing as I type this. Will che

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          #5
          Hi Jake,

          Any updates on what is causing the issues with the UHD movies not playing would be appreciated. "Pacific Rim will still not start. Also "Fantastic Beasts and where to Find Them" will not play from a "resume" position in playback. Have to RESTART the movie to get it to play. These movies worked fine 10 days ago. I purchased "Pacific Rim" 10 days ago and have only been able to watch it once. Never had any trouble with "Fantastic Beasts" before until now.

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            #6
            Several of my movies won't play. Rambo 2008
            and Weird Science

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              #7
              Originally posted by Smiller72 View Post
              Several of my movies won't play. Rambo 2008
              and Weird Science
              Can you be more specific? What device are you using? What's the issue? Have you power-cycled your devices and network equipment?

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                #8
                I'm having the same issues. I bought Ready Player One, and Infinity War. Trying to watch on my samsung, using the Vudu app. Half way through Infinity War, and the video glitched out, I lost audio, and then it stopped playing. I was able to continue watching it, on my roku, but it played at hdx. I went to play Ready Player One, and it would not play in UHD.

                also, the casting option, to my tv, never offers to cast, to any of my devices

                Comment


                  #9
                  Originally posted by notman View Post
                  I'm having the same issues. I bought Ready Player One, and Infinity War. Trying to watch on my samsung, using the Vudu app. Half way through Infinity War, and the video glitched out, I lost audio, and then it stopped playing. I was able to continue watching it, on my roku, but it played at hdx. I went to play Ready Player One, and it would not play in UHD.

                  also, the casting option, to my tv, never offers to cast, to any of my devices

                  Infinity War glitched out several times on my Apple TV. It froze at 30:03 and 1:57:40 and errored out. Skipping past that time worked around it, but I saw a few other instances where the picture broke up, but continued.

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                    #10
                    I?m on an LG OLED C7P. Vudu app is updated, as is the FW on the LG. Infinity War UHD crashes every 10-15 minutes. On wired connection to router with FIOS running under 20ms latency, and 50+ Mbps up and down. Please let me know how to address this issue. It?s making playback unwatchable.

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                      #11
                      Scoob! Movie just purchased in UHD won't play. Tried to watch in HDX and SD and they don't work.

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