Announcement

Collapse

Vudu Forum Guidelines

Vudu Forum Guidelines

The Vudu Forums are designed to help viewers get the most out of their Vudu experience. Here, Vudu customers may post information, questions, ideas, etc. on the subject of Vudu and Vudu -related issues (home theater, entertainment, etc). Although the primary purpose of these forums is to help Vudu customers with questions and/or problems with their Vudu service, there are also off-topic areas available within the Vudu Forums for users to chat with like-minded people, subject to the limitations below.

Please post all comments in English. When posting a comment in the Vudu Forums, please conduct yourself in a respectful and civil manner. While we respect that you may feel strongly about an issue, please leave room for discussion.

Vudu reserves the right to refrain from posting and/or to remove user comments, including comments that contain any of the following:

1. Obscenities, defamatory language, discriminatory language, or other language not suitable for a public forum
2. Email addresses, phone numbers, links to websites, physical addresses or other forms of contact information
3. "Spam" content, references to other products, advertisements, or other offers
4. Spiteful or inflammatory comments about other users or their comments
5. Comments that may potentially violate the DMCA or any other applicable laws
6. Comments that discuss ways to manipulate Vudu products/services, including, but not limited to, reverse engineering, video extraction, and file conversion.

Additionally, please keep in mind that although Vudu retains the right to monitor, edit, and/or remove posts within Vudu Forums, it does not necessarily review every comment. Accordingly, specific questions about Vudu products and services should be directed to Vudu customer service representatives.

Terms of Use - User Comments, Feedback, Reviews, Submissions

For all reviews, comments, feedback, postcards, suggestions, ideas, and other submissions disclosed, submitted or offered to Vudu, on or through this Site, by e-mail or telephone, or otherwise disclosed, submitted or offered in connection you use of this Site (collectively, the "Comments") you grant Vudu a royalty-free, irrevocable, transferable right and license to use the Comments however Vudu desires, including, without limitation, to copy, modify, delete in its entirety, adapt, publish, translate, create derivative works from and/or sell and /or distribute such Comments and/or incorporate such Comments into any form, medium or technology throughout the world.
Vudu will be entitled to use, reproduce, disclose, modify, adapt, create derivative works from, publish, display and distribute any Comments you submit for any purpose whatsoever, without restriction and without compensating you in any way. Vudu is and shall be under no obligation (1) to maintain any Comments in confidence; (2) to pay to users any compensation for any Comments; or (3) to respond to any user Comments. You agree that any Comments submitted by you to the Site will not violate the terms in this Terms of Use or any right of any third party, including without limitation, copyright, trademark, privacy or other personal or proprietary right(s), and will not cause injury to any person or entity. You further agree that no Comments submitted by you to this Site will be or contain libelous or otherwise unlawful, threatening, abusive or obscene material, or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mailings or any form of "spam."

You grant Vudu the right to use the name that you submit in connection with any Comments. You agree not to use a false email address, impersonate any person or entity, otherwise mislead as to the origin of any Comments you submit. You are, and shall remain, solely responsible for the content of any Comments you make and you agree to indemnify Vudu for all claims resulting from any Comments you submit. Vudu takes no responsibility and assumes no liability for any Comments submitted by you or any third-party.
See more
See less

Credits not redeeming

Collapse
X
 
  • Filter
  • Time
  • Show
Clear All
new posts

    Credits not redeeming

    I have two $5 credits from dvds I purchased a while back, they say they expire March 31st, but they are not redeeming.

    they are 12 characters in length, and do not have the usual prefix most of the others do.

    what?s wrong?

    #2
    I dont think I have ever seen a vudu credit less than 16 characters.

    Comment


      #3
      Still waiting for help

      Comment


        #4
        STILL WAITING!

        Comment


          #5
          Originally posted by Jesse Hicks View Post
          STILL WAITING!
          Going to have to call support for this.

          Comment


            #6
            When I called Customer service, they wanted a copy of the receipt and pic of the movie. I threw a fit over a $5 code so they eventually just credited my account $5. I think we have codes that are missing letters.

            Comment


              #7
              Originally posted by Michele73NY View Post
              When I called Customer service, they wanted a copy of the receipt and pic of the movie. I threw a fit over a $5 code so they eventually just credited my account $5. I think we have codes that are missing letters.
              Because they want to make sure you got the code from a physical disc purchase and not just purchased the code second hand from someone on the internet. This is quite common with studios for problems with MA and UV purchase.

              When I had a problem with Lara Croft UHD on RELEASE DAY the studio wanted picture of the receipt, front case, back back, movie code, UPC and disc. In each photo they also insisted that my email address be present in the photos. They want's to not only make sure I was the person who purchase, but hadn't sold any part of the item, nor had I just copied photos from the internet.

              Always redeem as soon as you get just in case.

              Comment


                #8
                Well, I don?t remember the specific movie they came from, since they?re just stickers from the front, so I can?t do that.

                Comment


                  #9
                  You should coordinate with them 31st is fast approaching and you might want to use it.

                  Comment


                    #10
                    I?m trying, I?ve PMed a couple of mods, I need one of them to respond

                    Comment

                    Working...
                    X