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Holly Hobbie: Christmas Wishes won't play

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    Holly Hobbie: Christmas Wishes won't play

    Holly Hobbie: Christmas Wishes won't play, it just kicks me out of Vudu everytime I try to watch it on my Roku 3 and I tried it on my computer and it said my plugin isn't up to date even though the adobe website says it is, and I have no problems playing any other movies on either.

    #2
    Re: Holly Hobbie: Christmas Wishes won't play

    Originally posted by dbrandom View Post
    Holly Hobbie: Christmas Wishes won't play, it just kicks me out of Vudu everytime I try to watch it on my Roku 3 and I tried it on my computer and it said my plugin isn't up to date even though the adobe website says it is, and I have no problems playing any other movies on either.
    Are you still unable to play this? I just checked this and I was able to start and complete playback.
    Dan H.
    VUDU QA

    Comment


      #3
      Re: Holly Hobbie: Christmas Wishes won't play

      It works on my computer now, but it still just kicks me out of vudu on the Roku 3.

      Comment


        #4
        Re: Holly Hobbie: Christmas Wishes won't play

        It works on both now.

        Comment


          #5
          Re: Holly Hobbie: Christmas Wishes won't play

          I take that back my kids went to watch it today and it's back to only working on my computer now and kicking me out of vudu on the Roku 3.

          Comment


            #6
            Re: Holly Hobbie: Christmas Wishes won't play

            Originally posted by dbrandom View Post
            I take that back my kids went to watch it today and it's back to only working on my computer now and kicking me out of vudu on the Roku 3.
            I'll see if I can reproduce the issue on a Roku. Thanks for updating me.

            Update: Still working for me on Roku and PC. Could you get a ticket started with us? http://support.vudu.com
            Last edited by DanielH; 12-17-2014, 01:35 PM.
            Dan H.
            VUDU QA

            Comment


              #7
              Re: Holly Hobbie: Christmas Wishes won't play

              I started a ticket: 141214-000881

              Comment


                #8
                Re: Holly Hobbie: Christmas Wishes won't play

                Originally posted by dbrandom View Post
                I started a ticket: 141214-000881
                I just updated your ticket.
                Dan H.
                VUDU QA

                Comment


                  #9
                  Re: Holly Hobbie: Christmas Wishes won't play

                  Another data point, the 2-minute preview of this played for me, but it locked up the Vudu app. When I tried to exit the preview (which, if I understand it correctly, is just a time-span-limited view of the actual main content), the UI froze until I pressed the Home button on the Roku remote. This was reproducible. Also, I added it to my wishlist on the Roku so I could find it again for testing, and it did not show up on my wishlist until I added it from the Vudu web site.

                  I had just rebooted this Roku about an hour ago for an issue with the YouTube app (HDCP-related). This is a Roku 3 also. It seems to me that there is a content issue with this particular item that hangs the Roku Vudu app, but that's just my opinion.

                  Comment


                    #10
                    Re: Holly Hobbie: Christmas Wishes won't play

                    Originally posted by MaxH View Post
                    Another data point, the 2-minute preview of this played for me, but it locked up the Vudu app. When I tried to exit the preview (which, if I understand it correctly, is just a time-span-limited view of the actual main content), the UI froze until I pressed the Home button on the Roku remote. This was reproducible. Also, I added it to my wishlist on the Roku so I could find it again for testing, and it did not show up on my wishlist until I added it from the Vudu web site.

                    I had just rebooted this Roku about an hour ago for an issue with the YouTube app (HDCP-related). This is a Roku 3 also. It seems to me that there is a content issue with this particular item that hangs the Roku Vudu app, but that's just my opinion.
                    There is an issue with Roku decoding the AAC (stereo) audio track that we're looking into. It seems to work fine with DD+ pass thru.

                    Comment

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