Announcement

Collapse

Fandango at Home Forum Guidelines

Fandango at Home Forum Guidelines

The Fandango at Home Forums are designed to help viewers get the most out of their Fandango at Home experience. Here, Fandango at Home customers may post information, questions, ideas, etc. on the subject of Fandango at Home and Fandango at Home -related issues (home theater, entertainment, etc). Although the primary purpose of these forums is to help Fandango at Home customers with questions and/or problems with their Fandango at Home service, there are also off-topic areas available within the Fandango at Home Forums for users to chat with like-minded people, subject to the limitations below.

Please post all comments in English. When posting a comment in the Fandango at Home Forums, please conduct yourself in a respectful and civil manner. While we respect that you may feel strongly about an issue, please leave room for discussion.

Fandango at Home Forum Guidelines

The Fandango at Home Forums are designed to help viewers get the most out of their Fandango at Home experience. Here, Fandango at Home customers may post information, questions, ideas, etc. on the subject of Fandango at Home and Fandango at Home -related issues (home theater, entertainment, etc). Although the primary purpose of these forums is to help Fandango at Home customers with questions and/or problems with their Fandango at Home service, there are also off-topic areas available within the Fandango at Home Forums for users to chat with like-minded people, subject to the limitations below.

Please post all comments in English. When posting a comment in the Fandango at Home Forums, please conduct yourself in a respectful and civil manner. While we respect that you may feel strongly about an issue, please leave room for discussion.

Fandango at Home reserves the right to refrain from posting and/or to remove user comments, including comments that contain any of the following:

1. Obscenities, defamatory language, discriminatory language, or other language not suitable for a public forum
2. Email addresses, phone numbers, links to websites, physical addresses or other forms of contact information
3. "Spam" content, references to other products, advertisements, or other offers
4. Spiteful or inflammatory comments about other users or their comments
5. Comments that may potentially violate the DMCA or any other applicable laws
6. Comments that discuss ways to manipulate Fandango at Home products/services, including, but not limited to, reverse engineering, video extraction, and file conversion.

Additionally, please keep in mind that although Fandango at Home retains the right to monitor, edit, and/or remove posts within Fandango at Home Forums, it does not necessarily review every comment. Accordingly, specific questions about Fandango at Home products and services should be directed to Fandango at Home customer service representatives.

Terms of Use - User Comments, Feedback, Reviews, Submissions

For all reviews, comments, feedback, postcards, suggestions, ideas, and other submissions disclosed, submitted or offered to Fandango at Home, on or through this Site, by e-mail or telephone, or otherwise disclosed, submitted or offered in connection you use of this Site (collectively, the "Comments") you grant Fandango at Home a royalty-free, irrevocable, transferable right and license to use the Comments however Fandango at Home desires, including, without limitation, to copy, modify, delete in its entirety, adapt, publish, translate, create derivative works from and/or sell and /or distribute such Comments and/or incorporate such Comments into any form, medium or technology throughout the world.
Fandango at Home will be entitled to use, reproduce, disclose, modify, adapt, create derivative works from, publish, display and distribute any Comments you submit for any purpose whatsoever, without restriction and without compensating you in any way. Fandango at Home is and shall be under no obligation (1) to maintain any Comments in confidence; (2) to pay to users any compensation for any Comments; or (3) to respond to any user Comments. You agree that any Comments submitted by you to the Site will not violate the terms in this Terms of Use or any right of any third party, including without limitation, copyright, trademark, privacy or other personal or proprietary right(s), and will not cause injury to any person or entity. You further agree that no Comments submitted by you to this Site will be or contain libelous or otherwise unlawful, threatening, abusive or obscene material, or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mailings or any form of "spam."

You grant Fandango at Home the right to use the name that you submit in connection with any Comments. You agree not to use a false email address, impersonate any person or entity, otherwise mislead as to the origin of any Comments you submit. You are, and shall remain, solely responsible for the content of any Comments you make and you agree to indemnify Fandango at Home for all claims resulting from any Comments you submit. Fandango at Home takes no responsibility and assumes no liability for any Comments submitted by you or any third-party reserves the right to refrain from posting and/or to remove user comments, including comments that contain any of the following:

1. Obscenities, defamatory language, discriminatory language, or other language not suitable for a public forum
2. Email addresses, phone numbers, links to websites, physical addresses or other forms of contact information
3. "Spam" content, references to other products, advertisements, or other offers
4. Spiteful or inflammatory comments about other users or their comments
5. Comments that may potentially violate the DMCA or any other applicable laws
6. Comments that discuss ways to manipulate Fandango at Home products/services, including, but not limited to, reverse engineering, video extraction, and file conversion.

Additionally, please keep in mind that although Fandango at Home retains the right to monitor, edit, and/or remove posts within Fandango at Home Forums, it does not necessarily review every comment. Accordingly, specific questions about Fandango at Home products and services should be directed to Fandango at Home customer service representatives.

Terms of Use - User Comments, Feedback, Reviews, Submissions

For all reviews, comments, feedback, postcards, suggestions, ideas, and other submissions disclosed, submitted or offered to Fandango at Home, on or through this Site, by e-mail or telephone, or otherwise disclosed, submitted or offered in connection you use of this Site (collectively, the "Comments") you grant Fandango at Home a royalty-free, irrevocable, transferable right and license to use the Comments however Fandango at Home desires, including, without limitation, to copy, modify, delete in its entirety, adapt, publish, translate, create derivative works from and/or sell and /or distribute such Comments and/or incorporate such Comments into any form, medium or technology throughout the world.
Fandango at Home will be entitled to use, reproduce, disclose, modify, adapt, create derivative works from, publish, display and distribute any Comments you submit for any purpose whatsoever, without restriction and without compensating you in any way. Fandango at Home is and shall be under no obligation (1) to maintain any Comments in confidence; (2) to pay to users any compensation for any Comments; or (3) to respond to any user Comments. You agree that any Comments submitted by you to the Site will not violate the terms in this Terms of Use or any right of any third party, including without limitation, copyright, trademark, privacy or other personal or proprietary right(s), and will not cause injury to any person or entity. You further agree that no Comments submitted by you to this Site will be or contain libelous or otherwise unlawful, threatening, abusive or obscene material, or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mailings or any form of "spam."

You grant Fandango at Home the right to use the name that you submit in connection with any Comments. You agree not to use a false email address, impersonate any person or entity, otherwise mislead as to the origin of any Comments you submit. You are, and shall remain, solely responsible for the content of any Comments you make and you agree to indemnify Fandango at Home for all claims resulting from any Comments you submit. Fandango at Home takes no responsibility and assumes no liability for any Comments submitted by you or any third-party.
See more
See less

Vudu not working reliably on Roku

Collapse
X
 
  • Filter
  • Time
  • Show
Clear All
new posts

    #16
    Originally posted by nadronet View Post
    Vudu will no longer work on my Roku 3. I can't get past the "Running Vudu Movies" screen. And on our Roku Premier is runs really slow. From what I've read across the forum this is now a common complaint for Roku users.
    Can you please PM me the following information so we can take a closer look at this for you, thanks.

    -email address with Vudu
    -makes and model(s) of device(s) that you're experiencing a decrease in performance on
    -device ID(s) of said devices (settings > system info from within the Vudu app)
    -your ISP
    -your public IP (you can use this link to get your public IP https://www.whatismyip.com/

    Comment


      #17
      Originally posted by nadronet View Post
      Vudu will no longer work on my Roku 3. I can't get past the "Running Vudu Movies" screen. And on our Roku Premier is runs really slow. From what I've read across the forum this is now a common complaint for Roku users.
      Good luck I have the exact same issue with my Roku Ultra... been in an on going email back and fourth with support since the 15th of April

      so far no fix in sight

      Comment


        #18
        any update here from anyone has it improved?

        Comment


          #19
          Dang....this started to happen to me too now. Have two Ultras, Roku 3, and a few Roku TV's. I haven't checked the TV's but Vudu on the Ultras and the 3 is painful to use. Slow to load the screens, slow to update information when I tab(move) onto a title, and slow to navigate. The cursor will not move when I am moving it. I click okay and it does nothing for 5-7 seconds.

          Comment


            #20
            Now I?m having this problem with Vudu and Roku too. I tried to log into Vudu at least 30 times and I keep getting ?Failed to connect to network? and ?Error code 28: Operation time-out?. My other Roku apps don?t have this issue.

            I?ve got hundreds of dollars invested in movies parked on Vudu. They aren?t worth a nickel if I can?t watch them on my Roku.

            I?ve got a 150MB broadband connection (FiOS), wired Ethernet, and a Roku Ultra.

            Comment


              #21
              Originally posted by Smanes View Post
              Now I?m having this problem with Vudu and Roku too. I tried to log into Vudu at least 30 times and I keep getting ?Failed to connect to network? and ?Error code 28: Operation time-out?. My other Roku apps don?t have this issue.

              I?ve got hundreds of dollars invested in movies parked on Vudu. They aren?t worth a nickel if I can?t watch them on my Roku.

              I?ve got a 150MB broadband connection (FiOS), wired Ethernet, and a Roku Ultra.
              Have you opened a ticket with customer care yet?

              Comment


                #22
                Originally posted by FelipeF View Post

                Have you opened a ticket with customer care yet?
                Felipe,

                I have had this exact buffering/dropout problem with viewing Vudu material in UHD/HDR on my Roku Ultra. Rarely, even a few frames in regular HDX, but generally within 15-20 minutes of watching a movie with HDR (the main reason I got a Roku Ultra), it freezes and then drops to HDX for at least a few seconds, then tries to switch back.

                It is a wired Ethernet connection to Verizon FiOS in ZIP code 11358, the Roku is one foot from the router, the speed tests always confirm it's UHD compatible, there is nothing wrong with any other service and UHD/HDR programming (Amazon, Netflix, etc.).

                I did contact Vudu customer service a while back about this, in April, got a reference ticket 180419-000054 that asked me to do a list of routine things like reinstalling the app and rebooting all devices, which did nothing useful.

                Seeing all the other complaints, I figured it was a problem somewhere on Vudu's servers and that I would just try again in a month or two to see if the issues had gone away. Four months later, they haven't, and I find this thread.

                Comment

                Working...
                X