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Please post all comments in English. When posting a comment in the Fandango at Home Forums, please conduct yourself in a respectful and civil manner. While we respect that you may feel strongly about an issue, please leave room for discussion.

Fandango at Home Forum Guidelines

The Fandango at Home Forums are designed to help viewers get the most out of their Fandango at Home experience. Here, Fandango at Home customers may post information, questions, ideas, etc. on the subject of Fandango at Home and Fandango at Home -related issues (home theater, entertainment, etc). Although the primary purpose of these forums is to help Fandango at Home customers with questions and/or problems with their Fandango at Home service, there are also off-topic areas available within the Fandango at Home Forums for users to chat with like-minded people, subject to the limitations below.

Please post all comments in English. When posting a comment in the Fandango at Home Forums, please conduct yourself in a respectful and civil manner. While we respect that you may feel strongly about an issue, please leave room for discussion.

Fandango at Home reserves the right to refrain from posting and/or to remove user comments, including comments that contain any of the following:

1. Obscenities, defamatory language, discriminatory language, or other language not suitable for a public forum
2. Email addresses, phone numbers, links to websites, physical addresses or other forms of contact information
3. "Spam" content, references to other products, advertisements, or other offers
4. Spiteful or inflammatory comments about other users or their comments
5. Comments that may potentially violate the DMCA or any other applicable laws
6. Comments that discuss ways to manipulate Fandango at Home products/services, including, but not limited to, reverse engineering, video extraction, and file conversion.

Additionally, please keep in mind that although Fandango at Home retains the right to monitor, edit, and/or remove posts within Fandango at Home Forums, it does not necessarily review every comment. Accordingly, specific questions about Fandango at Home products and services should be directed to Fandango at Home customer service representatives.

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1. Obscenities, defamatory language, discriminatory language, or other language not suitable for a public forum
2. Email addresses, phone numbers, links to websites, physical addresses or other forms of contact information
3. "Spam" content, references to other products, advertisements, or other offers
4. Spiteful or inflammatory comments about other users or their comments
5. Comments that may potentially violate the DMCA or any other applicable laws
6. Comments that discuss ways to manipulate Fandango at Home products/services, including, but not limited to, reverse engineering, video extraction, and file conversion.

Additionally, please keep in mind that although Fandango at Home retains the right to monitor, edit, and/or remove posts within Fandango at Home Forums, it does not necessarily review every comment. Accordingly, specific questions about Fandango at Home products and services should be directed to Fandango at Home customer service representatives.

Terms of Use - User Comments, Feedback, Reviews, Submissions

For all reviews, comments, feedback, postcards, suggestions, ideas, and other submissions disclosed, submitted or offered to Fandango at Home, on or through this Site, by e-mail or telephone, or otherwise disclosed, submitted or offered in connection you use of this Site (collectively, the "Comments") you grant Fandango at Home a royalty-free, irrevocable, transferable right and license to use the Comments however Fandango at Home desires, including, without limitation, to copy, modify, delete in its entirety, adapt, publish, translate, create derivative works from and/or sell and /or distribute such Comments and/or incorporate such Comments into any form, medium or technology throughout the world.
Fandango at Home will be entitled to use, reproduce, disclose, modify, adapt, create derivative works from, publish, display and distribute any Comments you submit for any purpose whatsoever, without restriction and without compensating you in any way. Fandango at Home is and shall be under no obligation (1) to maintain any Comments in confidence; (2) to pay to users any compensation for any Comments; or (3) to respond to any user Comments. You agree that any Comments submitted by you to the Site will not violate the terms in this Terms of Use or any right of any third party, including without limitation, copyright, trademark, privacy or other personal or proprietary right(s), and will not cause injury to any person or entity. You further agree that no Comments submitted by you to this Site will be or contain libelous or otherwise unlawful, threatening, abusive or obscene material, or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mailings or any form of "spam."

You grant Fandango at Home the right to use the name that you submit in connection with any Comments. You agree not to use a false email address, impersonate any person or entity, otherwise mislead as to the origin of any Comments you submit. You are, and shall remain, solely responsible for the content of any Comments you make and you agree to indemnify Fandango at Home for all claims resulting from any Comments you submit. Fandango at Home takes no responsibility and assumes no liability for any Comments submitted by you or any third-party.
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Corrupted File?

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    Corrupted File?

    I just watched "Adaptation" in HDX and at 12 minutes the image stuttered and pixelated for a few seconds. As this is repeatable, my guess is that the original encode is defective. Is this common, and something that can be fixed?

    #2
    Re: Corrupted File?

    I can say it's not common. I can't recall watching any Vudu movies that have repeatable glitches. I don't see why it can't be fixed.

    Comment


      #3
      Re: Corrupted File?

      Originally posted by mjmbond View Post
      I just watched "Adaptation" in HDX and at 12 minutes the image stuttered and pixelated for a few seconds. As this is repeatable, my guess is that the original encode is defective. Is this common, and something that can be fixed?
      What device are you using for playback? We will try to reproduce. If this is repeatable on multiple devices we will try to re-encode. If this is device specific, we will have to identify the issue and get a firmware update.

      Comment


        #4
        Re: Corrupted File?

        Originally posted by VolkerS View Post
        What device are you using for playback? We will try to reproduce. If this is repeatable on multiple devices we will try to re-encode. If this is device specific, we will have to identify the issue and get a firmware update.
        This problem occurs from time 12:00 through 12:09. (BTW, there is also a quick stutter and audio dropout at time 11:52.) As of this writing, it is still repeatable on a 2011 Samsung HDTV using its SmartTV Vudu App., and a 2014 Samsung Blu-ray player using its SmartTV Vudu app. (The BD player, I believe, has the latest version of the Vudu app., which is quite nice ) Further, I just tested this on my PC, streaming the SD version, and experienced the exact same problem. I do not believe this is device related...

        I do appreciate the very quick response from Vudu Engineering. Thank you!

        Comment


          #5
          Re: Corrupted File?

          Originally posted by mjmbond View Post
          This problem occurs from time 12:00 through 12:09. (BTW, there is also a quick stutter and audio dropout at time 11:52.) As of this writing, it is still repeatable on a 2011 Samsung HDTV using its SmartTV Vudu App., and a 2014 Samsung Blu-ray player using its SmartTV Vudu app. (The BD player, I believe, has the latest version of the Vudu app., which is quite nice ) Further, I just tested this on my PC, streaming the SD version, and experienced the exact same problem. I do not believe this is device related...

          I do appreciate the very quick response from Vudu Engineering. Thank you!
          No problem. Our QA also confirmed the issue. We will ask for a new encode. Please understand that this will take a little bit of time to resolve.

          Comment


            #6
            Re: Corrupted File?

            Originally posted by VolkerS View Post
            No problem. Our QA also confirmed the issue. We will ask for a new encode. Please understand that this will take a little bit of time to resolve.
            Understood. I'm not impatient, and I'm pleased that Vudu has some recourse with issues like this. Thanks again!

            Comment


              #7
              Re: Corrupted File?

              Originally posted by mjmbond View Post
              Understood. I'm not impatient, and I'm pleased that Vudu has some recourse with issues like this. Thanks again!
              I just searched google for this issue and found this thread. I can say that the glitch is still there. I am watching Adaptation as well, and had this same issue. At first I thought it was an issue with my bandwidth or something causing the stream to slow, but sure enough I rewound the movie and it happens at the same area, along the same time frame as the previous poster. I'm watching the movie through the Tivo Vudu app.

              Comment


                #8
                Re: Corrupted File?

                And this is why I stopped buying from Vudu among other reasons. Anytime there is an issue, they give you the "new encode request" line and it never happens. Just search the forums and you'll see. It should not take over a year for a new encode.

                Comment

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