I recently noticed that the UV redemption of two TV season purchases I made on Blu-ray a few years ago redeemed in SD only. I contacted VUDU about this and was told that both seasons were redeemed through Flixster, and that I needed to contact Flixster.
I contacted Flixster and they sent me an e-mail saying they added them. I kept looking and not seeing any changes, so I informed them of it. They ended up adding them several different times before I finally looked on the Ultraviolet website and realized that while I had SD UV copies of both seasons listed on my UV account from my redemption on Flixster years ago, I also had SD and HD copies of the individual episodes listed on my UV account. Whenever I click on one of these episodes, it shows that Flixster truly did add them to my account multiple times.
Here's my problem though. On VUDU, one of the TV seasons shows that I own it in SD, but whenever I click on each individual episode, it shows that I own it in SD and HDX. On VUDU, the other TV season shows that I own the season in SD, and whenever I click on the individual episodes, it also shows that I only own it in SD, yet my UV account shows that I own SD and HD copies.
Can VUDU help give me access to my HD copies of "Chuck" and have it so that my VUDU account can show that I actually have the entire season of "Shameless: The Complete First Season" in HDX?
For what it's worth, I have already unlinked and relinked my Ultraviolet account on VUDU several times with no changes.
I contacted Flixster and they sent me an e-mail saying they added them. I kept looking and not seeing any changes, so I informed them of it. They ended up adding them several different times before I finally looked on the Ultraviolet website and realized that while I had SD UV copies of both seasons listed on my UV account from my redemption on Flixster years ago, I also had SD and HD copies of the individual episodes listed on my UV account. Whenever I click on one of these episodes, it shows that Flixster truly did add them to my account multiple times.
Here's my problem though. On VUDU, one of the TV seasons shows that I own it in SD, but whenever I click on each individual episode, it shows that I own it in SD and HDX. On VUDU, the other TV season shows that I own the season in SD, and whenever I click on the individual episodes, it also shows that I only own it in SD, yet my UV account shows that I own SD and HD copies.
- "Shameless: The Complete First Season" - VUDU shows that I own the entire season in SD, but individual episodes show up as being owned in SD and HDX.
- "Chuck: The Complete Fifth Season" - VUDU shows that I own the entire season in SD, and individual episodes show up as being owned in SD only.
Can VUDU help give me access to my HD copies of "Chuck" and have it so that my VUDU account can show that I actually have the entire season of "Shameless: The Complete First Season" in HDX?
For what it's worth, I have already unlinked and relinked my Ultraviolet account on VUDU several times with no changes.
Comment