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Vudu Forum Guidelines

Vudu Forum Guidelines

The Vudu Forums are designed to help viewers get the most out of their Vudu experience. Here, Vudu customers may post information, questions, ideas, etc. on the subject of Vudu and Vudu -related issues (home theater, entertainment, etc). Although the primary purpose of these forums is to help Vudu customers with questions and/or problems with their Vudu service, there are also off-topic areas available within the Vudu Forums for users to chat with like-minded people, subject to the limitations below.

Please post all comments in English. When posting a comment in the Vudu Forums, please conduct yourself in a respectful and civil manner. While we respect that you may feel strongly about an issue, please leave room for discussion.

Vudu reserves the right to refrain from posting and/or to remove user comments, including comments that contain any of the following:

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Far and Away - Freezing Issues (HDX)

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    Far and Away - Freezing Issues (HDX)

    Watching "Far And Away" (Ron Howard directed, starring Tom Cruise, Nicole Kidman), it freezes at 2:04:16 every time. I can skip back, but as soon as I get to that time, video freezes up. Skipping forward, video just endlessly loads and never plays. I also get a "Playback error. Connectivity issues are limiting playback. Switch quality to SD?" message when I try to skip forward past this part in HDX. This freezing issue happens on any device. First noticed it on my TV, then tested it on my laptop as well as my phone. Switching to SD DOES fix the issue, but I don't want to stream the movie in SD.

    I was able to replicate this issue from the web. Works for me from a Roku 3 and MiBox. What other devices are experiencing this issue? I'll file a bug for this HDX encode so we can get a new one from the studio.


      Originally posted by FelipeF View Post
      What other devices are experiencing this issue?
      On my phone (Galaxy Note 5), it doesn't freeze, but I do lose sound completely from the timestamp listed. On my Dell laptop and Samsung Smart TV, it just freezes entirely. Those were the only devices I checked.

      Thank you for your response btw and alerting this bug to the studio.


        Hello again, was there any update to this (ie. studio response)? Because the issue was never was fixed. Still happens at the same spot.


          Seems this is never gonna get fixed. Watched Far and Away today in HDX and at 2:04:16 it either completely stops or audio cuts off. Tried on my Appletv 4k, Chromecast and my Pixel 2 XL. Had to finish watching the movie in SD