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Fandango at Home Forum Guidelines

The Fandango at Home Forums are designed to help viewers get the most out of their Fandango at Home experience. Here, Fandango at Home customers may post information, questions, ideas, etc. on the subject of Fandango at Home and Fandango at Home -related issues (home theater, entertainment, etc). Although the primary purpose of these forums is to help Fandango at Home customers with questions and/or problems with their Fandango at Home service, there are also off-topic areas available within the Fandango at Home Forums for users to chat with like-minded people, subject to the limitations below.

Please post all comments in English. When posting a comment in the Fandango at Home Forums, please conduct yourself in a respectful and civil manner. While we respect that you may feel strongly about an issue, please leave room for discussion.

Fandango at Home Forum Guidelines

The Fandango at Home Forums are designed to help viewers get the most out of their Fandango at Home experience. Here, Fandango at Home customers may post information, questions, ideas, etc. on the subject of Fandango at Home and Fandango at Home -related issues (home theater, entertainment, etc). Although the primary purpose of these forums is to help Fandango at Home customers with questions and/or problems with their Fandango at Home service, there are also off-topic areas available within the Fandango at Home Forums for users to chat with like-minded people, subject to the limitations below.

Please post all comments in English. When posting a comment in the Fandango at Home Forums, please conduct yourself in a respectful and civil manner. While we respect that you may feel strongly about an issue, please leave room for discussion.

Fandango at Home reserves the right to refrain from posting and/or to remove user comments, including comments that contain any of the following:

1. Obscenities, defamatory language, discriminatory language, or other language not suitable for a public forum
2. Email addresses, phone numbers, links to websites, physical addresses or other forms of contact information
3. "Spam" content, references to other products, advertisements, or other offers
4. Spiteful or inflammatory comments about other users or their comments
5. Comments that may potentially violate the DMCA or any other applicable laws
6. Comments that discuss ways to manipulate Fandango at Home products/services, including, but not limited to, reverse engineering, video extraction, and file conversion.

Additionally, please keep in mind that although Fandango at Home retains the right to monitor, edit, and/or remove posts within Fandango at Home Forums, it does not necessarily review every comment. Accordingly, specific questions about Fandango at Home products and services should be directed to Fandango at Home customer service representatives.

Terms of Use - User Comments, Feedback, Reviews, Submissions

For all reviews, comments, feedback, postcards, suggestions, ideas, and other submissions disclosed, submitted or offered to Fandango at Home, on or through this Site, by e-mail or telephone, or otherwise disclosed, submitted or offered in connection you use of this Site (collectively, the "Comments") you grant Fandango at Home a royalty-free, irrevocable, transferable right and license to use the Comments however Fandango at Home desires, including, without limitation, to copy, modify, delete in its entirety, adapt, publish, translate, create derivative works from and/or sell and /or distribute such Comments and/or incorporate such Comments into any form, medium or technology throughout the world.
Fandango at Home will be entitled to use, reproduce, disclose, modify, adapt, create derivative works from, publish, display and distribute any Comments you submit for any purpose whatsoever, without restriction and without compensating you in any way. Fandango at Home is and shall be under no obligation (1) to maintain any Comments in confidence; (2) to pay to users any compensation for any Comments; or (3) to respond to any user Comments. You agree that any Comments submitted by you to the Site will not violate the terms in this Terms of Use or any right of any third party, including without limitation, copyright, trademark, privacy or other personal or proprietary right(s), and will not cause injury to any person or entity. You further agree that no Comments submitted by you to this Site will be or contain libelous or otherwise unlawful, threatening, abusive or obscene material, or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mailings or any form of "spam."

You grant Fandango at Home the right to use the name that you submit in connection with any Comments. You agree not to use a false email address, impersonate any person or entity, otherwise mislead as to the origin of any Comments you submit. You are, and shall remain, solely responsible for the content of any Comments you make and you agree to indemnify Fandango at Home for all claims resulting from any Comments you submit. Fandango at Home takes no responsibility and assumes no liability for any Comments submitted by you or any third-party reserves the right to refrain from posting and/or to remove user comments, including comments that contain any of the following:

1. Obscenities, defamatory language, discriminatory language, or other language not suitable for a public forum
2. Email addresses, phone numbers, links to websites, physical addresses or other forms of contact information
3. "Spam" content, references to other products, advertisements, or other offers
4. Spiteful or inflammatory comments about other users or their comments
5. Comments that may potentially violate the DMCA or any other applicable laws
6. Comments that discuss ways to manipulate Fandango at Home products/services, including, but not limited to, reverse engineering, video extraction, and file conversion.

Additionally, please keep in mind that although Fandango at Home retains the right to monitor, edit, and/or remove posts within Fandango at Home Forums, it does not necessarily review every comment. Accordingly, specific questions about Fandango at Home products and services should be directed to Fandango at Home customer service representatives.

Terms of Use - User Comments, Feedback, Reviews, Submissions

For all reviews, comments, feedback, postcards, suggestions, ideas, and other submissions disclosed, submitted or offered to Fandango at Home, on or through this Site, by e-mail or telephone, or otherwise disclosed, submitted or offered in connection you use of this Site (collectively, the "Comments") you grant Fandango at Home a royalty-free, irrevocable, transferable right and license to use the Comments however Fandango at Home desires, including, without limitation, to copy, modify, delete in its entirety, adapt, publish, translate, create derivative works from and/or sell and /or distribute such Comments and/or incorporate such Comments into any form, medium or technology throughout the world.
Fandango at Home will be entitled to use, reproduce, disclose, modify, adapt, create derivative works from, publish, display and distribute any Comments you submit for any purpose whatsoever, without restriction and without compensating you in any way. Fandango at Home is and shall be under no obligation (1) to maintain any Comments in confidence; (2) to pay to users any compensation for any Comments; or (3) to respond to any user Comments. You agree that any Comments submitted by you to the Site will not violate the terms in this Terms of Use or any right of any third party, including without limitation, copyright, trademark, privacy or other personal or proprietary right(s), and will not cause injury to any person or entity. You further agree that no Comments submitted by you to this Site will be or contain libelous or otherwise unlawful, threatening, abusive or obscene material, or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mailings or any form of "spam."

You grant Fandango at Home the right to use the name that you submit in connection with any Comments. You agree not to use a false email address, impersonate any person or entity, otherwise mislead as to the origin of any Comments you submit. You are, and shall remain, solely responsible for the content of any Comments you make and you agree to indemnify Fandango at Home for all claims resulting from any Comments you submit. Fandango at Home takes no responsibility and assumes no liability for any Comments submitted by you or any third-party.
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Movie Playback not working on Apple devices.

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    Movie Playback not working on Apple devices.

    Last night I noticed that my movies won?t play on the Apple TV (I just get a blank black screen), nor will they play on my iPhone and iPad (all I get is the load screen). Trailers and Vudu extras still work, just the main features won?t play.

    Any assistance would be appreciated.

    Edit: It appears downloading isn?t working as well.

    #2
    I'm having the same problem on my iPhone. I can get all the other trailer, extras and featurettes to play but not the actual movie. (sorry if this posts more than 1 time, I had to move to my computer cause my phone looked like it refused to post as well.)

    Comment


      #3
      Originally posted by ShrunkenHead83 View Post
      Last night I noticed that my movies won?t play on the Apple TV (I just get a blank black screen), nor will they play on my iPhone and iPad (all I get is the load screen). Trailers and Vudu extras still work, just the main features won?t play.

      Any assistance would be appreciated.

      Edit: It appears downloading isn?t working as well.
      I just watched "Annabelle: Creation" 4k last night on the Vudu app from the ATV4K and didn't have any issues.

      129 UHD
      844 HDX
      3 SD

      Comment


        #4
        We have our engineers on the case. I'll report back once I have more information. Sorry for the inconvenience.

        Comment


          #5
          I'm having similar issues on my iPad. I have 2 movies on the vudu app that I have downloaded and both movies tell me they are unavailable and can't be played. It seems to be spotty because it's not impacting other movies. I tried to delete the download wondering if something was messed up there, but now it is saying the movie isn't even available to download. I also can't stream it from the app. I'm not having the same issue on my iPhone and have never had this issue before on the iPad.

          Comment


            #6
            We have found the issue and have resolved it from our end. You should now be able to stream and download as usual.

            Comment


              #7
              Thanks, it looks to be working as normal again.

              Comment


                #8
                I am now having problems on my IPad Mini 2. I can?t watch any of the movies or tv shows I own, unless I download them. Any time I try to watch something without downloading, it says ?Network error, please check your internet connection and try again?. I can?t even watch the free stuff, it just says something about in-app purchases not available where the ?watch free with ads? button should be. All of my other video apps run movies and tv shows just fine.

                Comment


                  #9
                  Hello Vudu Networking Team,

                  Since about July of 2018, I have been unable to stream my VUDU content through the app on my Apple devices. I have reached out to the team a few times on multiple different forums, yet I have never received a response. I have about 4 or 5 movies on my account that I would love to access, but I cannot seem to connect to them via my iPhone 8 Plus. I also cannot watch any free movies with the mobile app. Is there any chance that you could see what?s going on and try to resolve the issue? If so, that would be wonderful.

                  Comment


                    #10
                    Originally posted by lyyndseeyy View Post
                    Hello Vudu Networking Team,

                    Since about July of 2018, I have been unable to stream my VUDU content through the app on my Apple devices. I have reached out to the team a few times on multiple different forums, yet I have never received a response. I have about 4 or 5 movies on my account that I would love to access, but I cannot seem to connect to them via my iPhone 8 Plus. I also cannot watch any free movies with the mobile app. Is there any chance that you could see what?s going on and try to resolve the issue? If so, that would be wonderful.
                    Are you using a VPN or proxy by chance? Are you streaming within the United States?

                    Comment


                      #11
                      Originally posted by FelipeF View Post
                      We have found the issue and have resolved it from our end. You should now be able to stream and download as usual.
                      Just bought Top Gun Maverick today. Getting message, “We don’t have a version of this movie on iOS.”. I get the same message on my iPad Pro , iPhone 13 pro max, Apple TV 4K and iMac. Any help would be appreciated.

                      Comment


                        #12
                        Originally posted by airtym@gmail.com View Post

                        Just bought Top Gun Maverick today. Getting message, “We don’t have a version of this movie on iOS.”. I get the same message on my iPad Pro , iPhone 13 pro max, Apple TV 4K and iMac. Any help would be appreciated.
                        Top Gun: Maverick has not been released yet. Once the studio announces the official digital release date, then you'll be able to watch the film.

                        Comment

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