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    Vudu Forum Guidelines

    Vudu Forum Guidelines

    The Vudu Forums are designed to help viewers get the most out of their Vudu experience. Here, Vudu customers may post information, questions, ideas, etc. on the subject of Vudu and Vudu -related issues (home theater, entertainment, etc). Although the primary purpose of these forums is to help Vudu customers with questions and/or problems with their VUDU service, there are also off-topic areas available within the Vudu Forums for users to chat with like-minded people, subject to the limitations below.

    Please post all comments in English. When posting a comment in the Vudu Forums, please conduct yourself in a respectful and civil manner. While we respect that you may feel strongly about an issue, please leave room for discussion.

    Vudu reserves the right to refrain from posting and/or to remove user comments, including comments that contain any of the following:

    1. Obscenities, defamatory language, discriminatory language, or other language not suitable for a public forum
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    Additionally, please keep in mind that although Vudu retains the right to monitor, edit, and/or remove posts within Vudu Forums, it does not necessarily review every comment. Accordingly, specific questions about Vudu products and services should be directed to Vudu customer service representatives.

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    For all reviews, comments, feedback, postcards, suggestions, ideas, and other submissions disclosed, submitted or offered to Vudu, on or through this Site, by e-mail or telephone, or otherwise disclosed, submitted or offered in connection you use of this Site (collectively, the "Comments") you grant Vudu a royalty-free, irrevocable, transferable right and license to use the Comments however Vudu desires, including, without limitation, to copy, modify, delete in its entirety, adapt, publish, translate, create derivative works from and/or sell and /or distribute such Comments and/or incorporate such Comments into any form, medium or technology throughout the world.
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    • Jescobar1983
      Jescobar1983
      Junior Member
      • Aug 2018
      • 1
      #1

      Failed Login Message

      08-22-2018, 10:34 PM
      I have been having failed login messages start popping up today despite my being able to reset my password successfully. I have tried 3-4 times and continue to receive this message. Please help!
      Tags: None
    • FelipeF
      FelipeF
      Forum Moderator
      • Oct 2011
      • 3269
      #2
      08-23-2018, 01:48 PM
      What device are you trying to login with?

      Comment

      • MoWeb
        MoWeb
        Senior Member
        • Jan 2013
        • 315
        #3
        08-27-2018, 05:56 AM
        I'm having the same problem with Vudu for Android on my Oneplus 5 phone. I can login to Vudu on the Chrome browser but not the App. I get the login failed message and then my account gets locked for 30 minutes. Please help.

        Comment

        • FelipeF
          FelipeF
          Forum Moderator
          • Oct 2011
          • 3269
          #4
          08-27-2018, 11:28 AM
          Originally posted by MoWeb View Post
          I'm having the same problem with Vudu for Android on my Oneplus 5 phone. I can login to Vudu on the Chrome browser but not the App. I get the login failed message and then my account gets locked for 30 minutes. Please help.
          Have you removed and reinstalled the Vudu app?
          Model number?
          What Android version are you running?
          What is your kernel version?
          What is your build number?
          What version of the Vudu application are you running?


          If this all fails, can you please download the follow app from the GooglePlay store so we can get some detailed info on your phone's capabilities. This app will create a text file with this information. PM me this information when you can, thanks.

          https://play.google.com/store/apps/d...turadeviceinfo

          Comment

          • MoWeb
            MoWeb
            Senior Member
            • Jan 2013
            • 315
            #5
            08-29-2018, 01:24 PM
            Originally posted by FelipeF View Post

            Have you removed and reinstalled the Vudu app?
            Model number?
            What Android version are you running?
            What is your kernel version?
            What is your build number?
            What version of the Vudu application are you running?


            If this all fails, can you please download the follow app from the GooglePlay store so we can get some detailed info on your phone's capabilities. This app will create a text file with this information. PM me this information when you can, thanks.

            https://play.google.com/store/apps/d...turadeviceinfo
            Hello Felipe,

            I tried to upload the file but the website will not allow it.

            Have you removed and reinstalled the Vudu app?
            Yes

            Model number?
            Oneplus A5000

            What Android version are you running?
            8.1.0

            What is your kernel version?
            4.4.78-perf+ (gcc version 4.9.x20150123 (prerelease) (GCC) OnePlus@unbuntu-115 #1 Wed Aug 8 20:21:20 CST 2018

            What is your build number?
            Oneplus A5000_23_180808

            What version of the Vudu application are you running?
            5.5.197.107407_27_3_V2
            ​​​

            Comment

            • FelipeF
              FelipeF
              Forum Moderator
              • Oct 2011
              • 3269
              #6
              08-29-2018, 04:28 PM
              Thank you, I have passing this info along to our Android engineers. I'll let you know once I hear back from them.

              Comment

              • vidiman
                vidiman
                Junior Member
                • Oct 2018
                • 1
                #7
                10-23-2018, 07:52 AM
                I am having the same issue. No problems logging into account on any browser - Edge, Chrome, Firefox. But Vudu Android app on my Android 8.1 tablet says "Login failed"

                Comment

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