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Vudu Forum Guidelines

Vudu Forum Guidelines

The Vudu Forums are designed to help viewers get the most out of their Vudu experience. Here, Vudu customers may post information, questions, ideas, etc. on the subject of Vudu and Vudu -related issues (home theater, entertainment, etc). Although the primary purpose of these forums is to help Vudu customers with questions and/or problems with their Vudu service, there are also off-topic areas available within the Vudu Forums for users to chat with like-minded people, subject to the limitations below.

Please post all comments in English. When posting a comment in the Vudu Forums, please conduct yourself in a respectful and civil manner. While we respect that you may feel strongly about an issue, please leave room for discussion.

Vudu reserves the right to refrain from posting and/or to remove user comments, including comments that contain any of the following:

1. Obscenities, defamatory language, discriminatory language, or other language not suitable for a public forum
2. Email addresses, phone numbers, links to websites, physical addresses or other forms of contact information
3. "Spam" content, references to other products, advertisements, or other offers
4. Spiteful or inflammatory comments about other users or their comments
5. Comments that may potentially violate the DMCA or any other applicable laws
6. Comments that discuss ways to manipulate Vudu products/services, including, but not limited to, reverse engineering, video extraction, and file conversion.

Additionally, please keep in mind that although Vudu retains the right to monitor, edit, and/or remove posts within Vudu Forums, it does not necessarily review every comment. Accordingly, specific questions about Vudu products and services should be directed to Vudu customer service representatives.

Terms of Use - User Comments, Feedback, Reviews, Submissions

For all reviews, comments, feedback, postcards, suggestions, ideas, and other submissions disclosed, submitted or offered to Vudu, on or through this Site, by e-mail or telephone, or otherwise disclosed, submitted or offered in connection you use of this Site (collectively, the "Comments") you grant Vudu a royalty-free, irrevocable, transferable right and license to use the Comments however Vudu desires, including, without limitation, to copy, modify, delete in its entirety, adapt, publish, translate, create derivative works from and/or sell and /or distribute such Comments and/or incorporate such Comments into any form, medium or technology throughout the world.
Vudu will be entitled to use, reproduce, disclose, modify, adapt, create derivative works from, publish, display and distribute any Comments you submit for any purpose whatsoever, without restriction and without compensating you in any way. Vudu is and shall be under no obligation (1) to maintain any Comments in confidence; (2) to pay to users any compensation for any Comments; or (3) to respond to any user Comments. You agree that any Comments submitted by you to the Site will not violate the terms in this Terms of Use or any right of any third party, including without limitation, copyright, trademark, privacy or other personal or proprietary right(s), and will not cause injury to any person or entity. You further agree that no Comments submitted by you to this Site will be or contain libelous or otherwise unlawful, threatening, abusive or obscene material, or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mailings or any form of "spam."

You grant Vudu the right to use the name that you submit in connection with any Comments. You agree not to use a false email address, impersonate any person or entity, otherwise mislead as to the origin of any Comments you submit. You are, and shall remain, solely responsible for the content of any Comments you make and you agree to indemnify Vudu for all claims resulting from any Comments you submit. Vudu takes no responsibility and assumes no liability for any Comments submitted by you or any third-party.
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Failed Login Message

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    #1

    Failed Login Message

    I have been having failed login messages start popping up today despite my being able to reset my password successfully. I have tried 3-4 times and continue to receive this message. Please help!
    Tags: None
    #2
    What device are you trying to login with?

    Comment

      #3
      I'm having the same problem with Vudu for Android on my Oneplus 5 phone. I can login to Vudu on the Chrome browser but not the App. I get the login failed message and then my account gets locked for 30 minutes. Please help.

      Comment

        #4
        Originally posted by MoWeb View Post
        I'm having the same problem with Vudu for Android on my Oneplus 5 phone. I can login to Vudu on the Chrome browser but not the App. I get the login failed message and then my account gets locked for 30 minutes. Please help.
        Have you removed and reinstalled the Vudu app?
        Model number?
        What Android version are you running?
        What is your kernel version?
        What is your build number?
        What version of the Vudu application are you running?


        If this all fails, can you please download the follow app from the GooglePlay store so we can get some detailed info on your phone's capabilities. This app will create a text file with this information. PM me this information when you can, thanks.

        https://play.google.com/store/apps/d...turadeviceinfo

        Comment

          #5
          Originally posted by FelipeF View Post

          Have you removed and reinstalled the Vudu app?
          Model number?
          What Android version are you running?
          What is your kernel version?
          What is your build number?
          What version of the Vudu application are you running?


          If this all fails, can you please download the follow app from the GooglePlay store so we can get some detailed info on your phone's capabilities. This app will create a text file with this information. PM me this information when you can, thanks.

          https://play.google.com/store/apps/d...turadeviceinfo
          Hello Felipe,

          I tried to upload the file but the website will not allow it.

          Have you removed and reinstalled the Vudu app?
          Yes

          Model number?
          Oneplus A5000

          What Android version are you running?
          8.1.0

          What is your kernel version?
          4.4.78-perf+ (gcc version 4.9.x20150123 (prerelease) (GCC) OnePlus@unbuntu-115 #1 Wed Aug 8 20:21:20 CST 2018

          What is your build number?
          Oneplus A5000_23_180808

          What version of the Vudu application are you running?
          5.5.197.107407_27_3_V2
          ​​​

          Comment

            #6
            Thank you, I have passing this info along to our Android engineers. I'll let you know once I hear back from them.

            Comment

              #7
              I am having the same issue. No problems logging into account on any browser - Edge, Chrome, Firefox. But Vudu Android app on my Android 8.1 tablet says "Login failed"

              Comment

                #8
                I believe the reason for the "Failed Login" is due to the Android browser being used rather than using the Vudu app.

                For example, the phone service I use gives me a free movie. I go through the process and then asks what movie service I use. I click the VUDU link and it sends me directly to the login page through the browser, and as I stated I get a login failure. The issue, even if you have the VUDU app opened, the 2nd party movie provider link does not recognize this and VUDU does not seem to like the Android web browser at the login page. Basically, purchases outside of VUDU is frowned upon.

                Comment

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