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Fandango at Home Forum Guidelines

The Fandango at Home Forums are designed to help viewers get the most out of their Fandango at Home experience. Here, Fandango at Home customers may post information, questions, ideas, etc. on the subject of Fandango at Home and Fandango at Home -related issues (home theater, entertainment, etc). Although the primary purpose of these forums is to help Fandango at Home customers with questions and/or problems with their Fandango at Home service, there are also off-topic areas available within the Fandango at Home Forums for users to chat with like-minded people, subject to the limitations below.

Please post all comments in English. When posting a comment in the Fandango at Home Forums, please conduct yourself in a respectful and civil manner. While we respect that you may feel strongly about an issue, please leave room for discussion.

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Additionally, please keep in mind that although Fandango at Home retains the right to monitor, edit, and/or remove posts within Fandango at Home Forums, it does not necessarily review every comment. Accordingly, specific questions about Fandango at Home products and services should be directed to Fandango at Home customer service representatives.

Terms of Use - User Comments, Feedback, Reviews, Submissions

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Vudu player application crashing on LG TV

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  • Thumbpkin
    replied
    Please, someone take notice of this thread, this must be fixed. I have an LG Model:OLED65B8. Same issue...plenty of interruptions in every single movie... I imagine these posts must make it to a VUDU employee. Yes you, please have someone fix. Thanks!

    Leave a comment:


  • heyitsthatjesusguy
    replied
    Hello folks. I have been watching this forum for some time now but have yet to contribute because I had nothing to contribute. I am a sad and frustrated owner of a beautiful 65" LG C8 OLED and spent time and a lot of money building up a 4k dolby vision library from Vudu. It is random and erratic but most of the time its impossible to get through a single movie without that dreaded "Playback error (Sorry, the video player has stopped working. Please try again). Truly frustrating for me as their are hardly any other other options for a true dolby vision outputting Vudu app source. Most sources that say that they provide dolby vision only do so through certain apps or just via the onboard 4k blu-ray player and NOT the Vudu app. I have just read the above idea of the cache concern and so did delete just the few apps that I have on the tv leaving only the key Netflix, Vudu, youtube and amazon prime. this did not fix the issue. I am baffled that two major companies like Vudu and LG cannot get this straight. please keep the advise coming and hopefully we can get through this.

    Leave a comment:


  • lujan
    replied
    [QUOTE=lujan;n505915]

    EDIT: I finally called Vudu and they got it working by disconnecting both Modem and TV. I really think it's the TV that must have some cache information causing the issue and unplugging it and then plugging back must clear it. It's working for now but I'm not sure for how long?

    276 UHD
    809 HDX
    3 SD


    A couple of days later it stopped working again so I did what is suggested on this video and it worked. Hopefully it continues to work?

    276 UHD
    809 HDX
    3 SD


    https://forum.vudu.com/forum/technic...778#post480778

    Leave a comment:


  • lujan
    replied
    Originally posted by JJCrazymat View Post
    ...

    I realize deleting some apps may not work for everyone but it might actually help. Those who can, should try and let us know how it goes.
    EDIT: I finally called Vudu and they got it working by disconnecting both Modem and TV. I really think it's the TV that must have some cache information causing the issue and unplugging it and then plugging back must clear it. It's working for now but I'm not sure for how long?

    274 UHD
    809 HDX
    3 SD

    Leave a comment:


  • JJCrazymat
    replied
    My original solution to delete extra apps to free up cache memory appears to have worked really well for a few weeks then gone back to crashing often.

    I now have a different solution which is a little thinking outside the box. Its called Movies Anywhere. This service links to multiple movie providers including Vudu and Google Play/YouTube. This means any movies you already bought on Vudu can be watched on the LG TV YouTube app! The good news is the YouTube app works very well with none of the LG Vudu app issues. The bad news is it only works for purchases movies, free content doesn't apply.
    It wont cost you anything but you need to use/create a gmail account. Below are the basics steps if you wish to do it.

    1. Create a Movies Anywhere account.
    2. Link your Vudu account to Movies Anywhere
    3. If you don't already have one, create a Google Play account. This works perfectly for iOS users as well. You don't need an Android device to sign up for Google Play.
    4. Link your Google Play account to Movies Anywhere.
    5. Download the LG Youtube app and login with the same Gmail account you used for Google Play.
    6. All your purchased Vudu Movies will now be in the YouTube 'Library => Purchases' section!


    Your purchases remain in Vudu and any new ones will show up in the YouTube app in minutes. But you can use either app to watch, or you can ditch the Vudu app.

    Leave a comment:


  • lujan
    replied
    Same here, I just bought an LG C9 and have had it for a week or so and the Vudu app is the only one I can't use. It just has a spinning circle (square) and then asks if I want to lower the resolution and then does the spinning circle all over again. It won't even start any content at all.

    270 UHD
    809 HDX
    3 SD

    Leave a comment:


  • Snapaniac
    replied
    Still having problems. I bought my OLED LG in September and have never been able to reliably watch Vudu. I've been buying movies from amazon.com Have had ZERO problems with their app

    Leave a comment:


  • Howie411
    replied
    My LG SK9500 got a VUDU app update today. Sadly it didn't solve the issue. I've started watching movies on Google Play now.

    Leave a comment:


  • rageandqq
    replied
    I've been following this thread for some months, but I made this account to make this post and add a +1.
    I've been experiencing this for months, on the LG 55" C8 ever since I updated my firmware a short while back.
    As of 05/28/19 I'm still experiencing this issue - every 2-5 minutes I get a message saying "Sorry, the video player has stopped working. Please try again.". Super frustrating - hoping for a fix soon!

    Leave a comment:


  • Teixeirap
    replied
    Its 05/25/19. Still have the same problem when watching 4h UHD with Dolby vision on lg oled65e8.... waiting for fix....

    Leave a comment:


  • Jeebert
    replied
    Ditto LG 65" OLED TV can't watch more than 10-15 minutes of Vudu without the player crash (player has stopped working error).

    Please help LG fix so I can actually watch high quality 4K Vudu content on my high dollar LG TV - that why I bought it.

    Leave a comment:


  • Rickeyboy
    replied
    I own an LG C8 and after the most recent LG update last week, I now get constant playback errors when trying to watch movies I've rented. I am having to resume playback every three or so minutes. This is incredibly annoying and I'm worried my movies are going to expire because I can't get through them. Please put out an update!

    Leave a comment:


  • JS4511
    replied
    I have the 65" C8 and hundreds of movies on VUDU. I bought this TV to watch 4k/UHD movies but it is irritating to constantly restart every few minutes. Extremely disappointed in VUDU and LG for not resolving this major longstanding issue. I'd like to know what VUDU is actively doing to fix this.

    Leave a comment:


  • Daedalion18
    replied
    I tried to watch Wonder Woman today, and literally lost count of how many times the player crashed and I had to restart the movie. Had to have been 30+ times. I'd really like to use Vudu since as far as I know it's the only service that supports both Dolby Atmos and Vision, but unless this gets fixed I don't think I'll be using this service again. LG C8 OLED.

    Leave a comment:


  • Skunk Works
    replied
    LG 65" C8 Vudu app same problem as all others stated above. Over 240 movies purchased on Vudu with many re-purchased to have 4k / Atmos / HDR features. Vudu should be doing more to meet their obligation to customers. This has dragged on far too long without a fix. I signed up to voice my disapproval but I'd rather be watching movies. I'll be watching this thread for corrective action by Vudu before purchasing additional content. I like the features of Vudu and invested a noteworthy amount of money on content however if I can't view a movie without being interrupted 20+ times with message that player has stopped working this platform has less value than watching free over-air content with commercials.

    Leave a comment:

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