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Fandango at Home Forum Guidelines

The Fandango at Home Forums are designed to help viewers get the most out of their Fandango at Home experience. Here, Fandango at Home customers may post information, questions, ideas, etc. on the subject of Fandango at Home and Fandango at Home -related issues (home theater, entertainment, etc). Although the primary purpose of these forums is to help Fandango at Home customers with questions and/or problems with their Fandango at Home service, there are also off-topic areas available within the Fandango at Home Forums for users to chat with like-minded people, subject to the limitations below.

Please post all comments in English. When posting a comment in the Fandango at Home Forums, please conduct yourself in a respectful and civil manner. While we respect that you may feel strongly about an issue, please leave room for discussion.

Fandango at Home reserves the right to refrain from posting and/or to remove user comments, including comments that contain any of the following:

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6. Comments that discuss ways to manipulate Fandango at Home products/services, including, but not limited to, reverse engineering, video extraction, and file conversion.

Additionally, please keep in mind that although Fandango at Home retains the right to monitor, edit, and/or remove posts within Fandango at Home Forums, it does not necessarily review every comment. Accordingly, specific questions about Fandango at Home products and services should be directed to Fandango at Home customer service representatives.

Terms of Use - User Comments, Feedback, Reviews, Submissions

For all reviews, comments, feedback, postcards, suggestions, ideas, and other submissions disclosed, submitted or offered to Fandango at Home, on or through this Site, by e-mail or telephone, or otherwise disclosed, submitted or offered in connection you use of this Site (collectively, the "Comments") you grant Fandango at Home a royalty-free, irrevocable, transferable right and license to use the Comments however Fandango at Home desires, including, without limitation, to copy, modify, delete in its entirety, adapt, publish, translate, create derivative works from and/or sell and /or distribute such Comments and/or incorporate such Comments into any form, medium or technology throughout the world.
Fandango at Home will be entitled to use, reproduce, disclose, modify, adapt, create derivative works from, publish, display and distribute any Comments you submit for any purpose whatsoever, without restriction and without compensating you in any way. Fandango at Home is and shall be under no obligation (1) to maintain any Comments in confidence; (2) to pay to users any compensation for any Comments; or (3) to respond to any user Comments. You agree that any Comments submitted by you to the Site will not violate the terms in this Terms of Use or any right of any third party, including without limitation, copyright, trademark, privacy or other personal or proprietary right(s), and will not cause injury to any person or entity. You further agree that no Comments submitted by you to this Site will be or contain libelous or otherwise unlawful, threatening, abusive or obscene material, or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mailings or any form of "spam."

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Vudu player application crashing on LG TV

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  • bbqBiker
    replied
    -oops-
    Last edited by bbqBiker; 02-04-2019, 11:28 AM. Reason: Edit: deleting double post

    Leave a comment:


  • caywen
    replied
    Same here. I feel like a sucker. I bought some movies on Vudu because the app came with my B8 TV and supports 4K Dolby Vision. But having the exact same problems as others here. That fix did NOT work for me. Vudu, your webos app is subpar and I feel pretty cheated. I am switching back to iTunes.

    Leave a comment:


  • FInform
    replied
    I had same picture interuption problems with new LG E8. Both VUDU plus other internet videos.Streaming stoppage was most annoying and happened on other Internet providers (Netflix, Amazon, &VUDU). LG sent replacement Motherboard in January 2019. Made no difference.

    However the JD1066 fix did the trick. No further interruptions after many subsequent test hours. In my opinion , only LG has resources to get to the bottom of this weird behavior. (My LG C7 set had NONE of these disruptions)

    Leave a comment:


  • rbwillnj1
    replied
    Originally posted by JD1066 View Post
    Just bought a new LG C8 running the lastest WebOS and Vudu app. Same issue as described, this fix worked for me, at least for now. Not sure why it works, but it must reset something.
    So some background first. I have a LG OLED65C8PUA connected to the internet via Cat6 directly to a Gigabit switch. In my router, I have the LGWebOs TV set to Highest Priority. I have a 100 Mbps internet service via a cable connection. It usually tests out at 95+ Mbps.

    So last night, January 21st, I attempted to stream Blade Runner 2049 in 4K. I couldn't watch for more than 5 minutes (often only a couple of minutes) before getting the
    "Sorry, the video player has stopped working. Please try again."
    message. I switched over to Solo in 4K to see if I would have the same problem with a different movie, and did. After about an hour of increasing frustration, I started searching the internet an found this thread. I applied the "fix" from JD1066 (first page of this thread) and I was able to watch the rest of Blade Runner 2049 without incident. (Thank you JD1066). I don't know if the fix will last, but I'm keeping my fingers crossed.

    I have to say, I don't think this is strictly a Vudu problem. The other night we were watching The Marvelous Mrs. Maisel on Amazon Prime, which is also in 4K, and also had repeated problems with streaming stoppage. Haven't had a chance to go back and see if the "fix" also helped with Amazon Prime.

    There is obviously a software problem. This has nothing to do with Bandwidth.

    Leave a comment:


  • Jefjud90
    replied
    We watched Mission Impossible Fallout in UltraHD between 2-4:30 pm today, and I received the same error as indicated above. I had to ?Resume? about 30 times during the film. I have Spectrum 100mbps service.

    Leave a comment:


  • Nick29650
    replied
    Reset TV to factory settings.

    Leave a comment:


  • j0ker
    replied
    Same problem here. It's a widespread, common issue that's posted by people all over the web, regarding Vudu and UHD streaming. Vudu needs to address this, as it only occurs with their app.

    Someone noted on another forum that removing/reinstalling the app and power cycling the TV fixed it for them. I've tried it, but have only had time to test for 20 minutes...but it hasn't happened in that time.

    Will report back if this worked.

    Leave a comment:


  • wsrbga
    replied
    We have a 2018 LG C8 and experienced this issue about 20 times this evening around 8-10pm Eastern while watching Jurassic Fallen World in UHD format. @vudu what is the status of a permanent fix?

    Leave a comment:


  • Brian-L
    replied
    Hello All,

    I found this page after several crashes on my new LG C8 OLED55C8PUA, Software version 04.10.15, with VUDU app 3.0.30 and I am having the same issues.
    I have tried the "fix" as state above, reset region and disable automatic selection, but I am still having issues playing UHD movies with Dolby Atmos or Dolby Vision.

    Before the "fix" the tv would pause, buffer, then crash every few minutes during certain movies. I checked my network connection and I am connected via CAT-5 cable directly to the router as well as by WPS connection. My wireless service is testing at 299Mbps so I am sure it is not an issue with bandwidth.

    After the "fix" the playback is better but I still get an occasional message stating the bandwidth doesn't support UHD.
    I switch to HDX the video plays properly and the sound is louder through my sound system, A SC-91 Pioneer Elite which is 4K and Dolby Atmos compatible.

    I purchased my LG C8 to enjoy my VUDU collection at the highest quality but this buffering issue makes watching the movies in UHD unenjoyable.

    Please update the software so they play appropriately.

    Leave a comment:


  • Dadbart
    replied
    Follow up, the fix from page 1 working for me so far

    UPDATE: The app started having the playback error again. Not as frequent as before the fix on page 1, but it is happening again. Just on my LG SK8000PUA (2018 model). My LG OLED55C7P version of the app has no issues with playback.
    Last edited by Dadbart; 01-01-2019, 09:35 AM.

    Leave a comment:


  • Dadbart
    replied
    I'll post on this too. Just got a LG 65SK8000PUA a few days ago and updated to latest firmware. Every few minutes I get a playback error and have to start playback again. On several UHD titles. I'll try the fix on page 1. All other apps on the TV play UHD with no issue.

    Leave a comment:


  • larkins621
    replied
    I'm really glad I found this post after some googleing. Signed up just so I can comment. Tried watching Thor Ragnorok with my buddy, really proud to display it in it's 4k HDR glory. Kept cutting off every 5 minutes on my LG OLED C8 with this stupid error. Come on Vudu, fix your freaking app!!!!

    Leave a comment:


  • Lalovely52
    replied
    I just bought a 2018 LG 4K Model Number 55k8000 PUK television. When using the built in Vudu player application on the TV, the player crashes after a few minutes with the error message "Sorry, the video player has stopped working.''Please try again."

    This seemed to start happening after I upgraded to the latest version of WebOS on the TV (version 4.1.0.5509.

    I've uninstalled and reinstalled the Vudu app, which didn't seem to help on this LG TV.

    I have a blue ray player the Vudu app on this plays fine no problems. Also the Vudu app play fine on my Vizio Tv that has the app installed.

    Leave a comment:


  • CarlosC328
    replied
    UPDATE: Ugh, looks like I spoke too soon! After a few days of solid playback, I got the dreaded playback error last night while watching Transformers: Last Knight. I started it up again and played fine for a few minutes before the error came back again. Its really annoying how VUDU is the ONLY UHD streaming service that has these occasional issues. I've read other related threads where it appears VUDU is trying to shift the blame to ISPs or network issues and that may be in some cases, but for me, I do UHD streaming on Netflix, Amazon and FandangoNow and not ONCE have any of these services had any playback issues. There is definitely something that needs to be fixed on the VUDU app for LG TVs. I suggest VUDU engineering team contact Netflix for software development support.

    Leave a comment:


  • CarlosC328
    replied
    Originally posted by lexicalscope View Post
    Hi, what do you mean "since applying the fix"? What fix did you apply?
    Please see post from JD1066 on page 1 of this thread.

    Leave a comment:

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