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Fandango at Home Forum Guidelines

The Fandango at Home Forums are designed to help viewers get the most out of their Fandango at Home experience. Here, Fandango at Home customers may post information, questions, ideas, etc. on the subject of Fandango at Home and Fandango at Home -related issues (home theater, entertainment, etc). Although the primary purpose of these forums is to help Fandango at Home customers with questions and/or problems with their Fandango at Home service, there are also off-topic areas available within the Fandango at Home Forums for users to chat with like-minded people, subject to the limitations below.

Please post all comments in English. When posting a comment in the Fandango at Home Forums, please conduct yourself in a respectful and civil manner. While we respect that you may feel strongly about an issue, please leave room for discussion.

Fandango at Home Forum Guidelines

The Fandango at Home Forums are designed to help viewers get the most out of their Fandango at Home experience. Here, Fandango at Home customers may post information, questions, ideas, etc. on the subject of Fandango at Home and Fandango at Home -related issues (home theater, entertainment, etc). Although the primary purpose of these forums is to help Fandango at Home customers with questions and/or problems with their Fandango at Home service, there are also off-topic areas available within the Fandango at Home Forums for users to chat with like-minded people, subject to the limitations below.

Please post all comments in English. When posting a comment in the Fandango at Home Forums, please conduct yourself in a respectful and civil manner. While we respect that you may feel strongly about an issue, please leave room for discussion.

Fandango at Home reserves the right to refrain from posting and/or to remove user comments, including comments that contain any of the following:

1. Obscenities, defamatory language, discriminatory language, or other language not suitable for a public forum
2. Email addresses, phone numbers, links to websites, physical addresses or other forms of contact information
3. "Spam" content, references to other products, advertisements, or other offers
4. Spiteful or inflammatory comments about other users or their comments
5. Comments that may potentially violate the DMCA or any other applicable laws
6. Comments that discuss ways to manipulate Fandango at Home products/services, including, but not limited to, reverse engineering, video extraction, and file conversion.

Additionally, please keep in mind that although Fandango at Home retains the right to monitor, edit, and/or remove posts within Fandango at Home Forums, it does not necessarily review every comment. Accordingly, specific questions about Fandango at Home products and services should be directed to Fandango at Home customer service representatives.

Terms of Use - User Comments, Feedback, Reviews, Submissions

For all reviews, comments, feedback, postcards, suggestions, ideas, and other submissions disclosed, submitted or offered to Fandango at Home, on or through this Site, by e-mail or telephone, or otherwise disclosed, submitted or offered in connection you use of this Site (collectively, the "Comments") you grant Fandango at Home a royalty-free, irrevocable, transferable right and license to use the Comments however Fandango at Home desires, including, without limitation, to copy, modify, delete in its entirety, adapt, publish, translate, create derivative works from and/or sell and /or distribute such Comments and/or incorporate such Comments into any form, medium or technology throughout the world.
Fandango at Home will be entitled to use, reproduce, disclose, modify, adapt, create derivative works from, publish, display and distribute any Comments you submit for any purpose whatsoever, without restriction and without compensating you in any way. Fandango at Home is and shall be under no obligation (1) to maintain any Comments in confidence; (2) to pay to users any compensation for any Comments; or (3) to respond to any user Comments. You agree that any Comments submitted by you to the Site will not violate the terms in this Terms of Use or any right of any third party, including without limitation, copyright, trademark, privacy or other personal or proprietary right(s), and will not cause injury to any person or entity. You further agree that no Comments submitted by you to this Site will be or contain libelous or otherwise unlawful, threatening, abusive or obscene material, or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mailings or any form of "spam."

You grant Fandango at Home the right to use the name that you submit in connection with any Comments. You agree not to use a false email address, impersonate any person or entity, otherwise mislead as to the origin of any Comments you submit. You are, and shall remain, solely responsible for the content of any Comments you make and you agree to indemnify Fandango at Home for all claims resulting from any Comments you submit. Fandango at Home takes no responsibility and assumes no liability for any Comments submitted by you or any third-party reserves the right to refrain from posting and/or to remove user comments, including comments that contain any of the following:

1. Obscenities, defamatory language, discriminatory language, or other language not suitable for a public forum
2. Email addresses, phone numbers, links to websites, physical addresses or other forms of contact information
3. "Spam" content, references to other products, advertisements, or other offers
4. Spiteful or inflammatory comments about other users or their comments
5. Comments that may potentially violate the DMCA or any other applicable laws
6. Comments that discuss ways to manipulate Fandango at Home products/services, including, but not limited to, reverse engineering, video extraction, and file conversion.

Additionally, please keep in mind that although Fandango at Home retains the right to monitor, edit, and/or remove posts within Fandango at Home Forums, it does not necessarily review every comment. Accordingly, specific questions about Fandango at Home products and services should be directed to Fandango at Home customer service representatives.

Terms of Use - User Comments, Feedback, Reviews, Submissions

For all reviews, comments, feedback, postcards, suggestions, ideas, and other submissions disclosed, submitted or offered to Fandango at Home, on or through this Site, by e-mail or telephone, or otherwise disclosed, submitted or offered in connection you use of this Site (collectively, the "Comments") you grant Fandango at Home a royalty-free, irrevocable, transferable right and license to use the Comments however Fandango at Home desires, including, without limitation, to copy, modify, delete in its entirety, adapt, publish, translate, create derivative works from and/or sell and /or distribute such Comments and/or incorporate such Comments into any form, medium or technology throughout the world.
Fandango at Home will be entitled to use, reproduce, disclose, modify, adapt, create derivative works from, publish, display and distribute any Comments you submit for any purpose whatsoever, without restriction and without compensating you in any way. Fandango at Home is and shall be under no obligation (1) to maintain any Comments in confidence; (2) to pay to users any compensation for any Comments; or (3) to respond to any user Comments. You agree that any Comments submitted by you to the Site will not violate the terms in this Terms of Use or any right of any third party, including without limitation, copyright, trademark, privacy or other personal or proprietary right(s), and will not cause injury to any person or entity. You further agree that no Comments submitted by you to this Site will be or contain libelous or otherwise unlawful, threatening, abusive or obscene material, or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mailings or any form of "spam."

You grant Fandango at Home the right to use the name that you submit in connection with any Comments. You agree not to use a false email address, impersonate any person or entity, otherwise mislead as to the origin of any Comments you submit. You are, and shall remain, solely responsible for the content of any Comments you make and you agree to indemnify Fandango at Home for all claims resulting from any Comments you submit. Fandango at Home takes no responsibility and assumes no liability for any Comments submitted by you or any third-party.
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Vudu player application crashing on LG TV

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  • Straight Edge
    replied
    Trying to watch both Mad Max Fury Road and Blade Runner 2049 on my new LG 55B8 and i keep getting this error every 10 minutes or so. Vudu please fix this.

    Leave a comment:


  • lexicalscope
    replied
    Hi, what do you mean "since applying the fix"? What fix did you apply?

    The Vudu app is constantly giving me "video playback stopped working" on my LG 65sk9000pua. I've tried multiple different videos, some UHD and some HDX (regular HD).

    I'd be happy to work with Vudu tech support , if that's an option.

    Leave a comment:


  • CarlosC328
    replied
    UPDATE: Since applying the fix, I've been watching various UHD movies for over an hour each with not a single issue. As of now, it appears the issue has been fixed for me. Not sure why this isn't working for everyone else though, would be nice to get an update from VUDU support on this.

    Leave a comment:


  • DejaDrew
    replied
    @Vudu QA Team --- I just purchase a LG 65" AI Q - I'm having the same issue as others on almost any 4k title. If you can pull logs on my viewing of Spiderman homecoming last night I had to restart the movie ~10+ times with an error of "Video playback stopped working". I tried, wired, wifi and 5g. My connection speed on fast.com from the TV is 200mbs+. It does not appear to buffer if needed, simply crash out the playback. My guess is there is a overflow of some kind within the TV not being accounted for. Willing to help your team trouble shoot however I can as its very consistently replicatable on my TV.

    Thanks!

    -Andrew

    Leave a comment:


  • jbdred
    replied
    Originally posted by jbdred View Post

    I just purchased and watched equalizer 2 on Vudu and watched it on my lg c8 and it worked perfectly. I will give another update when I watch another movie, but this does look promising.
    Watching Incredibles 2 now in 4k Atmos and it has shot network error 6x and we are only 20 minutes in. Fix has not worked.

    Leave a comment:


  • CarlosC328
    replied
    UPDATE: As of today (11/15) everything is still working fine.. have not had a single crash with the player.

    Leave a comment:


  • CarlosC328
    replied
    Tried the fix last night and then previewed various 4K content for 10-15 minutes... so far no issues, but I need to have the movies play longer to confirm the issue is fully resolved.

    Leave a comment:


  • CACEZ001
    replied
    I have a 2018 LG 43UK6500AUA and as of last night Tuesday, November 13 VUDU just stopped working. Some movies will start then stop. Some movies won't start at all. Some movies will only play on SD but they will also stop. Six of my movies disappeared. Always a network error. I have updated my wifi, checked for software updates and nothing. It just stopped. Please fix the issue. Thank you.

    Leave a comment:


  • jbdred
    replied
    Originally posted by jbdred View Post

    I tried this hopefully it will resolve my problem as well. More to come...
    I just purchased and watched equalizer 2 on Vudu and watched it on my lg c8 and it worked perfectly. I will give another update when I watch another movie, but this does look promising.

    Leave a comment:


  • Guest's Avatar
    Guest replied
    Originally posted by gte773h View Post
    Just an FYI the issue is really pronounced while watching Black Panther. Video player breaks every few minutes.
    I've been playing content on the C8 every day for the past couple weeks and thus far have not been able to reproduce this issue. We'll keep trying until we get it figured out. Next time you see the issue, please make note of the exact time of day and let us know. We'll try to see if there is any info in the logs that can help us determine the issue.

    Leave a comment:


  • CarlosC328
    replied
    UPDATE: I previously stated that this issue appeared to have been fixed. Well, it came back for me yesterday. Same as before, the same error comes up randomly after a few minutes of playback. I will try the fix suggested above. Again, no issues whatsoever with 4K playback on Netflix, Amazon Prime or FandangoNow....just VUDU.

    Leave a comment:


  • jbdred
    replied
    Originally posted by JD1066 View Post
    Just bought a new LG C8 running the lastest WebOS and Vudu app. Same issue as described, this fix worked for me, at least for now. Not sure why it works, but it must reset something.
    I tried this hopefully it will resolve my problem as well. More to come...

    Leave a comment:


  • gte773h
    replied
    Originally posted by JD1066 View Post
    Just bought a new LG C8 running the lastest WebOS and Vudu app. Same issue as described, this fix worked for me, at least for now. Not sure why it works, but it must reset something.
    I was very surprised this seems to have worked for me... After doing this the app doesn't crash and does the proper error handling when bandwidth isn't available. Thank you for posting!

    Leave a comment:


  • jbdred
    replied
    @vudu I know there are moderators than monitor these channels. Can we get an update on this issue please.

    Leave a comment:


  • gte773h
    replied
    Just an FYI the issue is really pronounced while watching Black Panther. Video player breaks every few minutes.

    Leave a comment:

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