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Vudu Forum Guidelines

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Password Reset Email Not Being Sent

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    Password Reset Email Not Being Sent

    It has been two days now, and after multiple attempts to have an email sent from vudu.com and also the technical support line, I still have yet to receive a single email from vudu.

    I have checked and rechecked the email address for spelling errors, have checked and rechecked all of the folders (including spam and junk), and still have nothing.

    The last time I signed in to Vudu was on my PS3 back in August 2011. (I have an email still saying it was working now is the only reason I know that, hehe).

    Since it has been so long, I have absolutely no idea what the password may have been. I even tried what I thought it might be multiple times until I was locked out for 30 minutes.

    Is there anyone that can help solve this issue? Phone support said all they could do if the emails never got there would be to merge a NEW account with my old one. But I don't think that would work if I never get an activation email from you folks

    Thank you,

    Chris B.

    #2
    Re: Password Reset Email Not Being Sent

    PM me your email with Vudu and I'll see what I can do to help you.

    Comment


      #3
      Re: Password Reset Email Not Being Sent

      Issue Solved: email@email.vudu.com needs to be added to your safe sender list as a last resort. When trying to add this myself, my email notified me that this address was already on my blocked sender list (no idea how it got there).

      Hope this helps anyone else that stumbles upon this when searching.

      Comment


        #4
        Re: Password Reset Email Not Being Sent

        Glad we were able to figure it out and help resolve your issue.

        Comment


          #5
          Rest email not sending for me either what is wrong???

          Comment


            #6
            Password reset email isnt being sent to me after multiple times of trying to reset password

            Comment


              #7
              Originally posted by David Perez View Post
              Password reset email isnt being sent to me after multiple times of trying to reset password
              I sent another password reset email. You should have received it by now. Check your email once again.

              Comment

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