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Disc to Digital Bugs and Cancelled Support Ticket

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    Disc to Digital Bugs and Cancelled Support Ticket

    Hello. I'm new here. I signed up because of this crazy support ticket. I hope I'm in the right place. I searched around and found some similar topics with disc conversion bugs but nothing like I'm going through with my support ticket.

    I had a couple discs that read as the wrong movies in my disc conversion purchase. I didn't realize it until a few days later after the purchase. I filed a support ticket. Based on the reply it looks like the person totally misunderstood what I was trying to say. So they cancelled my order and refunded my money. Which would be fine except for three things. 1. I still want the movies! 2. The Blu-ray drive in my computer is dead now and I can't afford to get a new one right now to attempt the conversion again. 3 . Based on what I've read here I'm guessing that the buggy movies would still just read as the wrong movies, anyhow.

    Can someone please review my support ticket and see if we can find a better solution? They are just ignoring me. My ticket number is: 150417-000846

    Thank you!

    #2
    Re: Disc to Digital Bugs and Cancelled Support Ticket

    I took a look at your case. I'll respond to you via PM.

    Comment


      #3
      Re: Disc to Digital Bugs and Cancelled Support Ticket

      Thank you for such a fast reply! I messaged you back. Thank you!

      Comment


        #4
        Re: Disc to Digital Bugs and Cancelled Support Ticket

        I sent you another reply. Thank you again.

        Comment


          #5
          Re: Disc to Digital Bugs and Cancelled Support Ticket

          I finally got a new blu-ray drive and was able to try again. I had the same problems as last time. Can you please help? My new ticket number is #150816-000892.

          Thank you!!

          Comment


            #6
            Re: Disc to Digital Bugs and Cancelled Support Ticket

            Can someone please help? Support doesn't seem to understand the problem at all.

            Comment


              #7
              Re: Disc to Digital Bugs and Cancelled Support Ticket

              Thank you for your help FelipeF! There does seem to still be one small problem left though. If you could take one more look I would super appreciate it.

              Comment


                #8
                Re: Disc to Digital Bugs and Cancelled Support Ticket

                Retraction: Error in my part. See my newer post below.
                Last edited by FelipeF; 08-24-2015, 02:15 PM.

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                  #9
                  Re: Disc to Digital Bugs and Cancelled Support Ticket

                  Originally posted by FelipeF View Post
                  Battlestar Galactica: Blood and Chrome is not D2D eligible. I stated that in my email.
                  You might be thinking of BSG: The Plan. BSG: Blood and Chrome is D2D eligible, per this page:
                  http://www.vudu.com/in_home_disc_to_digital.html

                  The Plan isn't available for D2D or purchase, for that matter.

                  Comment


                    #10
                    Re: Disc to Digital Bugs and Cancelled Support Ticket

                    Originally posted by winter-d View Post
                    Thank you for your help FelipeF! There does seem to still be one small problem left though. If you could take one more look I would super appreciate it.
                    Ok, I added the missing title. Sorry for the confusion.

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