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Vudu Forum Guidelines

Vudu Forum Guidelines

The Vudu Forums are designed to help viewers get the most out of their Vudu experience. Here, Vudu customers may post information, questions, ideas, etc. on the subject of Vudu and Vudu -related issues (home theater, entertainment, etc). Although the primary purpose of these forums is to help Vudu customers with questions and/or problems with their Vudu service, there are also off-topic areas available within the Vudu Forums for users to chat with like-minded people, subject to the limitations below.

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Not receiving Instawatch copies

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    Not receiving Instawatch copies

    Hello this is an Instawatch issue on 5 movies I purchased in store at Walmart labeled with a $5 movie credit and watch instantly sticker, I was told in store that they were Instawatch but after purchasing them and entering the codes and scanning the receipt I received no digital copy, thats the main reason I bought them was for the digital copy but it didn't work.
    I spoke with customer service by phone and opened a ticket with a number of escalations and a final email only addressing one movie then the case was closed before I could respond I did send photos of the receipt and front with stickers also the back with the upc as requested.
    Case # 19010404-000397 Just wanting to see if a Mod here could look into this and give me more information as to whats happened.
    Thanks

    #2
    Can you check that case # again, that's not a valid number.

    Comment


      #3
      yea looks like I put too many numbers in there, this should be the correct number 190104-000397
      Thanks,

      Comment


        #4
        hello FelipeF is there any information on this yet/have you had a chance to look into it.
        Thanks

        Comment


          #5
          These movies are not InstaWatch eligible, they only provide a code for $5 in Vudu credits.

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