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Vudu Forum Guidelines

Vudu Forum Guidelines

The Vudu Forums are designed to help viewers get the most out of their Vudu experience. Here, Vudu customers may post information, questions, ideas, etc. on the subject of Vudu and Vudu -related issues (home theater, entertainment, etc). Although the primary purpose of these forums is to help Vudu customers with questions and/or problems with their Vudu service, there are also off-topic areas available within the Vudu Forums for users to chat with like-minded people, subject to the limitations below.

Please post all comments in English. When posting a comment in the Vudu Forums, please conduct yourself in a respectful and civil manner. While we respect that you may feel strongly about an issue, please leave room for discussion.

Vudu reserves the right to refrain from posting and/or to remove user comments, including comments that contain any of the following:

1. Obscenities, defamatory language, discriminatory language, or other language not suitable for a public forum
2. Email addresses, phone numbers, links to websites, physical addresses or other forms of contact information
3. "Spam" content, references to other products, advertisements, or other offers
4. Spiteful or inflammatory comments about other users or their comments
5. Comments that may potentially violate the DMCA or any other applicable laws
6. Comments that discuss ways to manipulate Vudu products/services, including, but not limited to, reverse engineering, video extraction, and file conversion.

Additionally, please keep in mind that although Vudu retains the right to monitor, edit, and/or remove posts within Vudu Forums, it does not necessarily review every comment. Accordingly, specific questions about Vudu products and services should be directed to Vudu customer service representatives.

Terms of Use - User Comments, Feedback, Reviews, Submissions

For all reviews, comments, feedback, postcards, suggestions, ideas, and other submissions disclosed, submitted or offered to Vudu, on or through this Site, by e-mail or telephone, or otherwise disclosed, submitted or offered in connection you use of this Site (collectively, the "Comments") you grant Vudu a royalty-free, irrevocable, transferable right and license to use the Comments however Vudu desires, including, without limitation, to copy, modify, delete in its entirety, adapt, publish, translate, create derivative works from and/or sell and /or distribute such Comments and/or incorporate such Comments into any form, medium or technology throughout the world.
Vudu will be entitled to use, reproduce, disclose, modify, adapt, create derivative works from, publish, display and distribute any Comments you submit for any purpose whatsoever, without restriction and without compensating you in any way. Vudu is and shall be under no obligation (1) to maintain any Comments in confidence; (2) to pay to users any compensation for any Comments; or (3) to respond to any user Comments. You agree that any Comments submitted by you to the Site will not violate the terms in this Terms of Use or any right of any third party, including without limitation, copyright, trademark, privacy or other personal or proprietary right(s), and will not cause injury to any person or entity. You further agree that no Comments submitted by you to this Site will be or contain libelous or otherwise unlawful, threatening, abusive or obscene material, or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mailings or any form of "spam."

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VUDU Freezes on every app on every console (I own too many movies)

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    VUDU Freezes on every app on every console (I own too many movies)

    Hello, I was just wondering if it is a known bug where an entire system freezes after about 2 minutes of searching on a device (all of these have this issue: Samsung TV, PS3, PS4, Roku 3, Roku Ultra).

    What I am encountering is that with the amount of movies I own (it's more than you guys would suggest, and I can only imagine I am 1 of 10 people that have this amount of movies), VUDU has become almost unresponsive after a couple minutes of use. If I am searching for a movie, by the time I get to the movie... if I press any buttons, there is about a 3-5 second delay. This delay gets worse and worse as time goes on. It really seems like there is a memory leak or something as if we take the 100 seconds to close out of the apps and restart (it takes a good 45 or so seconds it seems to "start" vudu), the lag is gone.

    There are two known ways to achieve this bug (memory leak) on my account (from what we have seen):
    1) Scrolling through movies.
    -- No joke, all I have to do is scroll through 60 or so movies, and the app starts to lag from input. This also happens when deep-diving through actors/actresses to find a movie via cast.
    2) Play ~3-5 TV episodes.
    -- After the episodes have completed and we try to go back to "My VUDU", everything is terribly slow.

    I'll make a video showcasing as many devices as I can when I get home and add a support ticket to this, as my family is starting to finally watch movies on VUDU due to the area we live in finally being supported for higher speed internet (we were rocking 3mbps, now up to 100mbps). We figured that the slow internet speed was the cause of this issue, but with the faster speed internet, this shouldn't be a thing.

    Can you PM the email address used on Vudu. I'm only seeing 2 pieces of content on your account tied to this forum email address.


      PM sent. While recording the videos of what I am encountering at 3AM - 4AM, I was successful in completely freezing (first time ever honestly) VUDU on the Roku, PS3, and PS4 Pro.

      PS4 (Pro) and Roku state upon initial start that I do not own any movies and take a couple minutes for me to actually view anything. I have no idea why my other post was closed.

      *The videos are currently compiling and I will send you a PM when I have the links. Do you have access to Youtube while at work, as the video files are quiet long:
      Roku Issues (part 1 of 3) 16 minutes, 25 seconds
      PS3 Issues (part 2 of 3) 11 minutes, 11 seconds
      PS4 Issues (part 3 of 3) 18 minutes 56 seconds


        I have over 4500 movies in my account i use 2 Roku Ultras primarily and i do not get a freeze on those or on my Galaxy S9 phone


          I can safely say that you have a while until you have any performance issues with your account. Everything ran smooth at 5000 movies.

          I have sent you a PM Felipe with the URLs for the 3 videos. Now that I am actually awake, I can honestly say that this is the first time that due to a potential memory leak in every app, I have successfully 100% froze VUDU. Normally I could clear it up by going to the settings tab, scrolling up and down, and that for some reason would clear up any lag between the remote and streaming device, but last night... yeah, wow... have never had it just completely stop. Mind you, I haven't actively tried to induce the lag in a while so this is just a shocker to me that I really.. might... be... in trouble soon if something doesn't get fixed. You can definitely see in the videos though that if I close the app, everything is fine (except for the Roku and PS4 Pro stating I don't own the movies [my other post was closed...? When reporting two problems, you want to have two tickets.]) and are responsive for a minute or so, and then the input lag comes back.


            We will be looking into this, thanks for the info and videos.

            Not likely to be related to the number of movies in your library, though. We have internal QA/test accounts with 60k+ titles in them that work


              Hello, I was just wondering if it is a known bug where an entire system freezes after about 2 minutes of searching on a device (all of these have this issue: Samsung TV, PS3, PS4, Roku 3, Roku Ultra).


                Any help would be appreciated, and thank you guys for your time.