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2 Hunger Games Featurettes not playing on devices (Roku/ATV) but play on Apps/Web

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    2 Hunger Games Featurettes not playing on devices (Roku/ATV) but play on Apps/Web

    So I've been going back and forth with Vudu about this issue for weeks with no resolve.

    So there are two featurettes for Hunger Games movies that I've found will not play on streaming devices but WILL play on an app or a computer.

    Hunger Games: Catching Fire = Catching Fire's New Cast
    Hunger Games: Mockingjay Part 1 = Making of a Hollywood Blockbuster

    If you look for them on the website, it will show up as a featurette within the film like so...

    If you look for it on your streaming device, they do not show up at all.

    To make matters worse, if you look for them on an APP, they do not show up within the film BUT it WILL show up with a search and play that way.

    The same thing happens when you search for it on a streaming device. HOWEVER, it won't play on the streaming devices.

    I have opened a ticket about this and am going back and forth with them. At first it was the typical troubleshooting. Now they're telling me that LG has set this to ONLY be watched on devices - not your TV. When I asked A) why they would do that and B) if that were the case, why they would have the featurette show up in your search, they had no answer.

    To be honest, it sounded like they couldn't be bothered (and barely spoke english).

    Any advice?



      Spent an hour on the phone with customer service tonight. Was told two different things by two different people.
      Bottom line is that they say that Lionsgate has set it so that it can only be watched on devices. Not your TV.

      When I asked why it would show up in searches on your TV if you're not allowed to play it, they, OF COURSE, did not have an answer.


        An update: Vudu CS is wrong. These are available on the Roku Ultra. See pics.