Announcement

Collapse

Fandango at Home Forum Guidelines

Fandango at Home Forum Guidelines

The Fandango at Home Forums are designed to help viewers get the most out of their Fandango at Home experience. Here, Fandango at Home customers may post information, questions, ideas, etc. on the subject of Fandango at Home and Fandango at Home -related issues (home theater, entertainment, etc). Although the primary purpose of these forums is to help Fandango at Home customers with questions and/or problems with their Fandango at Home service, there are also off-topic areas available within the Fandango at Home Forums for users to chat with like-minded people, subject to the limitations below.

Please post all comments in English. When posting a comment in the Fandango at Home Forums, please conduct yourself in a respectful and civil manner. While we respect that you may feel strongly about an issue, please leave room for discussion.

Fandango at Home Forum Guidelines

The Fandango at Home Forums are designed to help viewers get the most out of their Fandango at Home experience. Here, Fandango at Home customers may post information, questions, ideas, etc. on the subject of Fandango at Home and Fandango at Home -related issues (home theater, entertainment, etc). Although the primary purpose of these forums is to help Fandango at Home customers with questions and/or problems with their Fandango at Home service, there are also off-topic areas available within the Fandango at Home Forums for users to chat with like-minded people, subject to the limitations below.

Please post all comments in English. When posting a comment in the Fandango at Home Forums, please conduct yourself in a respectful and civil manner. While we respect that you may feel strongly about an issue, please leave room for discussion.

Fandango at Home reserves the right to refrain from posting and/or to remove user comments, including comments that contain any of the following:

1. Obscenities, defamatory language, discriminatory language, or other language not suitable for a public forum
2. Email addresses, phone numbers, links to websites, physical addresses or other forms of contact information
3. "Spam" content, references to other products, advertisements, or other offers
4. Spiteful or inflammatory comments about other users or their comments
5. Comments that may potentially violate the DMCA or any other applicable laws
6. Comments that discuss ways to manipulate Fandango at Home products/services, including, but not limited to, reverse engineering, video extraction, and file conversion.

Additionally, please keep in mind that although Fandango at Home retains the right to monitor, edit, and/or remove posts within Fandango at Home Forums, it does not necessarily review every comment. Accordingly, specific questions about Fandango at Home products and services should be directed to Fandango at Home customer service representatives.

Terms of Use - User Comments, Feedback, Reviews, Submissions

For all reviews, comments, feedback, postcards, suggestions, ideas, and other submissions disclosed, submitted or offered to Fandango at Home, on or through this Site, by e-mail or telephone, or otherwise disclosed, submitted or offered in connection you use of this Site (collectively, the "Comments") you grant Fandango at Home a royalty-free, irrevocable, transferable right and license to use the Comments however Fandango at Home desires, including, without limitation, to copy, modify, delete in its entirety, adapt, publish, translate, create derivative works from and/or sell and /or distribute such Comments and/or incorporate such Comments into any form, medium or technology throughout the world.
Fandango at Home will be entitled to use, reproduce, disclose, modify, adapt, create derivative works from, publish, display and distribute any Comments you submit for any purpose whatsoever, without restriction and without compensating you in any way. Fandango at Home is and shall be under no obligation (1) to maintain any Comments in confidence; (2) to pay to users any compensation for any Comments; or (3) to respond to any user Comments. You agree that any Comments submitted by you to the Site will not violate the terms in this Terms of Use or any right of any third party, including without limitation, copyright, trademark, privacy or other personal or proprietary right(s), and will not cause injury to any person or entity. You further agree that no Comments submitted by you to this Site will be or contain libelous or otherwise unlawful, threatening, abusive or obscene material, or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mailings or any form of "spam."

You grant Fandango at Home the right to use the name that you submit in connection with any Comments. You agree not to use a false email address, impersonate any person or entity, otherwise mislead as to the origin of any Comments you submit. You are, and shall remain, solely responsible for the content of any Comments you make and you agree to indemnify Fandango at Home for all claims resulting from any Comments you submit. Fandango at Home takes no responsibility and assumes no liability for any Comments submitted by you or any third-party reserves the right to refrain from posting and/or to remove user comments, including comments that contain any of the following:

1. Obscenities, defamatory language, discriminatory language, or other language not suitable for a public forum
2. Email addresses, phone numbers, links to websites, physical addresses or other forms of contact information
3. "Spam" content, references to other products, advertisements, or other offers
4. Spiteful or inflammatory comments about other users or their comments
5. Comments that may potentially violate the DMCA or any other applicable laws
6. Comments that discuss ways to manipulate Fandango at Home products/services, including, but not limited to, reverse engineering, video extraction, and file conversion.

Additionally, please keep in mind that although Fandango at Home retains the right to monitor, edit, and/or remove posts within Fandango at Home Forums, it does not necessarily review every comment. Accordingly, specific questions about Fandango at Home products and services should be directed to Fandango at Home customer service representatives.

Terms of Use - User Comments, Feedback, Reviews, Submissions

For all reviews, comments, feedback, postcards, suggestions, ideas, and other submissions disclosed, submitted or offered to Fandango at Home, on or through this Site, by e-mail or telephone, or otherwise disclosed, submitted or offered in connection you use of this Site (collectively, the "Comments") you grant Fandango at Home a royalty-free, irrevocable, transferable right and license to use the Comments however Fandango at Home desires, including, without limitation, to copy, modify, delete in its entirety, adapt, publish, translate, create derivative works from and/or sell and /or distribute such Comments and/or incorporate such Comments into any form, medium or technology throughout the world.
Fandango at Home will be entitled to use, reproduce, disclose, modify, adapt, create derivative works from, publish, display and distribute any Comments you submit for any purpose whatsoever, without restriction and without compensating you in any way. Fandango at Home is and shall be under no obligation (1) to maintain any Comments in confidence; (2) to pay to users any compensation for any Comments; or (3) to respond to any user Comments. You agree that any Comments submitted by you to the Site will not violate the terms in this Terms of Use or any right of any third party, including without limitation, copyright, trademark, privacy or other personal or proprietary right(s), and will not cause injury to any person or entity. You further agree that no Comments submitted by you to this Site will be or contain libelous or otherwise unlawful, threatening, abusive or obscene material, or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mailings or any form of "spam."

You grant Fandango at Home the right to use the name that you submit in connection with any Comments. You agree not to use a false email address, impersonate any person or entity, otherwise mislead as to the origin of any Comments you submit. You are, and shall remain, solely responsible for the content of any Comments you make and you agree to indemnify Fandango at Home for all claims resulting from any Comments you submit. Fandango at Home takes no responsibility and assumes no liability for any Comments submitted by you or any third-party.
See more
See less

Refund on purchased movie

Collapse
X
 
  • Filter
  • Time
  • Show
Clear All
new posts

    Refund on purchased movie

    Help! I purchased the original 300, and to my dismay, it is the incorrect aspect ratio, and looks terrible on the big screen. I never would have purchased from vudu if I had known this. This has never happened and I have a ton of movies purchased through this service. Apparently according to other forums, the aspect ratio is correct in the trailer, so unless i googled for the error first, how was I supposed to know? I want a refund for this movie, guess I'll be sticking to my blu-ray.

    #2
    Re: Refund on purchased movie

    Originally posted by ompt709 View Post
    Help! I purchased the original 300, and to my dismay, it is the incorrect aspect ratio, and looks terrible on the big screen. I never would have purchased from vudu if I had known this. This has never happened and I have a ton of movies purchased through this service. Apparently according to other forums, the aspect ratio is correct in the trailer, so unless i googled for the error first, how was I supposed to know? I want a refund for this movie, guess I'll be sticking to my blu-ray.
    Why don't you just watch from another UV vendor such as MGo or CinemaNow? They'll probably have the correct aspect ratio.

    682 HDX
    2 HD
    2 SD

    Comment


      #3
      Re: Refund on purchased movie

      Originally posted by ompt709 View Post
      Help! I purchased the original 300, and to my dismay, it is the incorrect aspect ratio, and looks terrible on the big screen. I never would have purchased from vudu if I had known this. This has never happened and I have a ton of movies purchased through this service. Apparently according to other forums, the aspect ratio is correct in the trailer, so unless i googled for the error first, how was I supposed to know? I want a refund for this movie, guess I'll be sticking to my blu-ray.
      you can call customer care and they will refund it as long as it has not been too long or watched completly

      Comment


        #4
        Re: Refund on purchased movie

        Originally posted by ompt709 View Post
        Apparently according to other forums, the aspect ratio is correct in the trailer, so unless i googled for the error first, how was I supposed to know? I want a refund for this movie, guess I'll be sticking to my blu-ray.
        You should always be able to play the first two minutes of the movie. This is the same stream that will play when you click watch movie. The trailer is separate stream.

        Two min of the intro might not be enough, depending on the movie but it is something to check before clicking buy.

        Comment


          #5
          Re: Refund on purchased movie

          Some movies with the wrong aspect ratio start out in the original aspect ratio until the introductory credits end, then switch over after 4 or 5 minutes to the butchered AR

          So the two minute preview isn't totally reliable.

          Also, some movies are the correct AR in one resolution. So you have to make sure to check the 2 minute preview on a device that allows HDX playback.

          For example: Cursed (the Wes Craven movie)

          The title is only available in SD on a pc, so when you check the 2 minute SD preview on a web browser you are treated to the correct aspect ratio. Unfortunately the HDX stream is in the wrong aspect ratio. Really weird for this movie since amazon has it in HD in the original aspect ratio, which is where I ended up buying it. Hopefully vudu fixes it someday, eventually.

          Comment

          Working...
          X