Announcement

Collapse

Fandango at Home Forum Guidelines

Fandango at Home Forum Guidelines

The Fandango at Home Forums are designed to help viewers get the most out of their Fandango at Home experience. Here, Fandango at Home customers may post information, questions, ideas, etc. on the subject of Fandango at Home and Fandango at Home -related issues (home theater, entertainment, etc). Although the primary purpose of these forums is to help Fandango at Home customers with questions and/or problems with their Fandango at Home service, there are also off-topic areas available within the Fandango at Home Forums for users to chat with like-minded people, subject to the limitations below.

Please post all comments in English. When posting a comment in the Fandango at Home Forums, please conduct yourself in a respectful and civil manner. While we respect that you may feel strongly about an issue, please leave room for discussion.

Fandango at Home Forum Guidelines

The Fandango at Home Forums are designed to help viewers get the most out of their Fandango at Home experience. Here, Fandango at Home customers may post information, questions, ideas, etc. on the subject of Fandango at Home and Fandango at Home -related issues (home theater, entertainment, etc). Although the primary purpose of these forums is to help Fandango at Home customers with questions and/or problems with their Fandango at Home service, there are also off-topic areas available within the Fandango at Home Forums for users to chat with like-minded people, subject to the limitations below.

Please post all comments in English. When posting a comment in the Fandango at Home Forums, please conduct yourself in a respectful and civil manner. While we respect that you may feel strongly about an issue, please leave room for discussion.

Fandango at Home reserves the right to refrain from posting and/or to remove user comments, including comments that contain any of the following:

1. Obscenities, defamatory language, discriminatory language, or other language not suitable for a public forum
2. Email addresses, phone numbers, links to websites, physical addresses or other forms of contact information
3. "Spam" content, references to other products, advertisements, or other offers
4. Spiteful or inflammatory comments about other users or their comments
5. Comments that may potentially violate the DMCA or any other applicable laws
6. Comments that discuss ways to manipulate Fandango at Home products/services, including, but not limited to, reverse engineering, video extraction, and file conversion.

Additionally, please keep in mind that although Fandango at Home retains the right to monitor, edit, and/or remove posts within Fandango at Home Forums, it does not necessarily review every comment. Accordingly, specific questions about Fandango at Home products and services should be directed to Fandango at Home customer service representatives.

Terms of Use - User Comments, Feedback, Reviews, Submissions

For all reviews, comments, feedback, postcards, suggestions, ideas, and other submissions disclosed, submitted or offered to Fandango at Home, on or through this Site, by e-mail or telephone, or otherwise disclosed, submitted or offered in connection you use of this Site (collectively, the "Comments") you grant Fandango at Home a royalty-free, irrevocable, transferable right and license to use the Comments however Fandango at Home desires, including, without limitation, to copy, modify, delete in its entirety, adapt, publish, translate, create derivative works from and/or sell and /or distribute such Comments and/or incorporate such Comments into any form, medium or technology throughout the world.
Fandango at Home will be entitled to use, reproduce, disclose, modify, adapt, create derivative works from, publish, display and distribute any Comments you submit for any purpose whatsoever, without restriction and without compensating you in any way. Fandango at Home is and shall be under no obligation (1) to maintain any Comments in confidence; (2) to pay to users any compensation for any Comments; or (3) to respond to any user Comments. You agree that any Comments submitted by you to the Site will not violate the terms in this Terms of Use or any right of any third party, including without limitation, copyright, trademark, privacy or other personal or proprietary right(s), and will not cause injury to any person or entity. You further agree that no Comments submitted by you to this Site will be or contain libelous or otherwise unlawful, threatening, abusive or obscene material, or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mailings or any form of "spam."

You grant Fandango at Home the right to use the name that you submit in connection with any Comments. You agree not to use a false email address, impersonate any person or entity, otherwise mislead as to the origin of any Comments you submit. You are, and shall remain, solely responsible for the content of any Comments you make and you agree to indemnify Fandango at Home for all claims resulting from any Comments you submit. Fandango at Home takes no responsibility and assumes no liability for any Comments submitted by you or any third-party reserves the right to refrain from posting and/or to remove user comments, including comments that contain any of the following:

1. Obscenities, defamatory language, discriminatory language, or other language not suitable for a public forum
2. Email addresses, phone numbers, links to websites, physical addresses or other forms of contact information
3. "Spam" content, references to other products, advertisements, or other offers
4. Spiteful or inflammatory comments about other users or their comments
5. Comments that may potentially violate the DMCA or any other applicable laws
6. Comments that discuss ways to manipulate Fandango at Home products/services, including, but not limited to, reverse engineering, video extraction, and file conversion.

Additionally, please keep in mind that although Fandango at Home retains the right to monitor, edit, and/or remove posts within Fandango at Home Forums, it does not necessarily review every comment. Accordingly, specific questions about Fandango at Home products and services should be directed to Fandango at Home customer service representatives.

Terms of Use - User Comments, Feedback, Reviews, Submissions

For all reviews, comments, feedback, postcards, suggestions, ideas, and other submissions disclosed, submitted or offered to Fandango at Home, on or through this Site, by e-mail or telephone, or otherwise disclosed, submitted or offered in connection you use of this Site (collectively, the "Comments") you grant Fandango at Home a royalty-free, irrevocable, transferable right and license to use the Comments however Fandango at Home desires, including, without limitation, to copy, modify, delete in its entirety, adapt, publish, translate, create derivative works from and/or sell and /or distribute such Comments and/or incorporate such Comments into any form, medium or technology throughout the world.
Fandango at Home will be entitled to use, reproduce, disclose, modify, adapt, create derivative works from, publish, display and distribute any Comments you submit for any purpose whatsoever, without restriction and without compensating you in any way. Fandango at Home is and shall be under no obligation (1) to maintain any Comments in confidence; (2) to pay to users any compensation for any Comments; or (3) to respond to any user Comments. You agree that any Comments submitted by you to the Site will not violate the terms in this Terms of Use or any right of any third party, including without limitation, copyright, trademark, privacy or other personal or proprietary right(s), and will not cause injury to any person or entity. You further agree that no Comments submitted by you to this Site will be or contain libelous or otherwise unlawful, threatening, abusive or obscene material, or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mailings or any form of "spam."

You grant Fandango at Home the right to use the name that you submit in connection with any Comments. You agree not to use a false email address, impersonate any person or entity, otherwise mislead as to the origin of any Comments you submit. You are, and shall remain, solely responsible for the content of any Comments you make and you agree to indemnify Fandango at Home for all claims resulting from any Comments you submit. Fandango at Home takes no responsibility and assumes no liability for any Comments submitted by you or any third-party.
See more
See less

No Surround Sound

Collapse
X
 
  • Filter
  • Time
  • Show
Clear All
new posts

    No Surround Sound

    Sony X930E, since latest update to VUDU surround sound stopped working on all my movies, only get stereo. Outputting audio through arc to receiver. Never had a problem until latest update. Other apps (Google play, prime, etc.) work fine

    #2
    I'll second that, Sony X940E, since the last update, I am no longer getting Dolby Digital surround, only stereo with sub. I am using Android TV Vudu App 5.0.114 updated April 23, 2019. I use optical Digital Audio out to Receiver. Netfilx and Amazon Prime Apps and Surround Audio are working perfectly.
    Thanks for the help

    Comment


      #3
      Originally posted by seph13 View Post
      Sony X930E, since latest update to VUDU surround sound stopped working on all my movies, only get stereo. Outputting audio through arc to receiver. Never had a problem until latest update. Other apps (Google play, prime, etc.) work fine
      It seems this is an issue with all Android devices? I don't have Atmos on my Nvidia Shield either (ticket #190425-000593). I don't know where Vudu support comes up with naming the support tickets but they named this one "Network issues". It has nothing to do with my network because all you have to do is uninstall the Vudu updates and it works again. It's obviously a software issue.

      259 UHD
      814 HDX
      3 SD

      Comment


        #4
        Yes, running on the Nvidia Shield the most recent update to the VUDU app to v 5.9.114_26_1 breaks the ability to stream ATMOS. Reverting back to the previous version of the app restores the ability to stream titles that have an ATMOS sound track. I have reported this to VUDU support as well (ticket #190425-000555).

        Comment


          #5
          I have the same issue on my Sony X900f for the past few days. Digital sound works in all other apps.

          Comment


            #6
            The silence from VUDU on what I think should be a rather serious issue to them is deafening. Not even an acknowledgement that the update they pushed to users caused a problem! And from what I have read here and on other forums the problem is across Android TV.

            Comment


              #7
              They really need to do an emergency rollback then. Whatever "bug fixes and stability improvements" they did in the last update certainly cant take precedence over accidentally knocking out entire Android TV stability and core functionality. No surround sound is not a small oversight and I can't see how they could have missed this in testing.

              Comment


                #8
                Hi Everyone,

                Our apologies for the inconvenience caused by this audio bug. We're able to reproduce the issue and we're working to release a fix ASAP. It may take some time to release the new app but we hope to have a timeline for the fix shortly. Thank you for your patience.

                Comment


                  #9
                  Thank you for the update.

                  Comment


                    #10
                    Originally posted by DanielH View Post
                    Hi Everyone,

                    Our apologies for the inconvenience caused by this audio bug. We're able to reproduce the issue and we're working to release a fix ASAP. It may take some time to release the new app but we hope to have a timeline for the fix shortly. Thank you for your patience.
                    The update is appreciated.

                    Comment


                      #11
                      @dan Any update on when this will get fixed?

                      Comment


                        #12
                        Hopefully this isn't going to be months.....Stuck in linear PCM sound output on my updated surround setup and I can't fully enjoy these movies. I hope this is a priority.

                        Comment


                          #13
                          Seems that they fixed it in the latest update.

                          Comment


                            #14
                            It is not fixed for me. I have the Sony A1E OLED and Dolby Atmos was working fine for 4 months. On may 10, it stopped. Even after the latest update, I am only getting PCM audio from the internal Vudu app. It must be Android devices? I called Sony and they said it is Vudu issue.

                            Also, just checked and Dolby Atmos stopped working on my Amazon app as well!!!

                            There are only 2 titles on amazon (Susoiria and Jack Ryan) that woud do dolby atmos over ARC on the Sony A1E. So, looks like Amazon and Vudu stopped sending dolby atmos surround sound on the internal TV apps!

                            I tried uninstalling updates and still the same result = pcm audio insred of dolby atmos.

                            Comment


                              #15
                              Sorry for the lack of an update from me. The latest update should have resolved the issue. Thank you, everyone, for being patient with us!

                              Bejoy, I just tried our Atmos setup on the Sony A1E and i'm able to get Atmos and DD+. Since you're seeing the problem with multiple apps, it could be a setup issue or maybe your TV isn't up-to-date with the latest firmware available for the TV?

                              Comment

                              Working...
                              X