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Vudu Forum Guidelines

The Vudu Forums are designed to help viewers get the most out of their Vudu experience. Here, Vudu customers may post information, questions, ideas, etc. on the subject of Vudu and Vudu -related issues (home theater, entertainment, etc). Although the primary purpose of these forums is to help Vudu customers with questions and/or problems with their Vudu service, there are also off-topic areas available within the Vudu Forums for users to chat with like-minded people, subject to the limitations below.

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UV movies ported to Vudu missing from Movies Anywhere library. Used to be there.

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  • WeirdG
    replied
    Originally posted by dyeysee View Post
    has there been any update on this from either side? its been week. and we don't get response from VUDU forum admins as well. does it mean these movies will never port to MA when UV shutdown?
    I'm still waiting. They've basically told me that they've done all they can, and the issue is on MA's end. I don't even care who's responsible, I just want it fixed. Would be nice if Vudu and MA support could work together to resolve this issue.

    Leave a comment:


  • dyeysee
    replied
    has there been any update on this from either side? its been week. and we don't get response from VUDU forum admins as well. does it mean these movies will never port to MA when UV shutdown?

    Leave a comment:


  • dyeysee
    replied
    Originally posted by WeirdG View Post
    I swear Vudu support is a joke. Almost every day or two, someone new emails me and tell me my missing movies are not compatible with MA, when they all are. It's frustrating replying with the same response almost every day.
    yeah i get that everytime i raise the issue with them, then they will say they refresh the link bet MA-VUDU-UV but nothing really happens.

    Leave a comment:


  • WeirdG
    replied
    I swear Vudu support is a joke. Almost every day or two, someone new emails me and tell me my missing movies are not compatible with MA, when they all are. It's frustrating replying with the same response almost every day.

    Leave a comment:


  • B2Net
    replied
    MA support has told me that VUDU and UV have told them they are working on the issue. UV told me it was not their issue and to go to VUDU and MA. VUDU has escalated it to highest level of support. I get a few updates when I inquire that the issue is being worked. Still an issue.

    Leave a comment:


  • WeirdG
    replied
    Originally posted by B2Net View Post
    Going on 5 weeks for me
    I wonder if it's because MA already marked it as a completed transaction, and won't do it again? Like dyeysee was saying. I had the same theory, but MA support keeps directing me to Vudu support. I might have to call MA support again and escalate.

    Leave a comment:


  • B2Net
    replied
    Going on 5 weeks for me

    Leave a comment:


  • WeirdG
    replied
    I'm still waiting... sent some emails back and forth with Vudu support, and they've said they escalated the issue now. I haven't heard from them in a couple of days now.

    Leave a comment:


  • B2Net
    replied
    Originally posted by dyeysee View Post
    encountered the same thing. issue is when UV gets disconnected to Vudu, the movies will be removed in MA as Vudu is sending sort of "movie refunded" in MA. But even reconnecting UV in Vudu, it doesn't sync back to MA even it is already in Vudu. I contacted also both MA and Vudu and still hopeless case to date. I noticed in VUDU transaction history, it never add the transaction again after reconnecting your UV like before. So i guess thats why it never ports the movie again back in MA because there is no new transaction in VUDU.
    Yet I didn't disconnect and had this happen. So unsure what triggered the issue.

    Leave a comment:


  • dyeysee
    replied
    encountered the same thing. issue is when UV gets disconnected to Vudu, the movies will be removed in MA as Vudu is sending sort of "movie refunded" in MA. But even reconnecting UV in Vudu, it doesn't sync back to MA even it is already in Vudu. I contacted also both MA and Vudu and still hopeless case to date. I noticed in VUDU transaction history, it never add the transaction again after reconnecting your UV like before. So i guess thats why it never ports the movie again back in MA because there is no new transaction in VUDU.

    Leave a comment:


  • B2Net
    replied
    I never disconnected and still had 66 removal requests from VUDU to MA which resulted in losing 33 movies from MA and associated providers. 10 were duplicate requests and 23 came to MA from other sources in addition to VUDU leaving 33 VUDU-MA exclusive.

    I've had multiple help desk tickets into MA, VUDU, UV, WB, Sony, Universal for about a month. Hoping it gets resolved soon.

    Leave a comment:


  • WeirdG
    replied
    Originally posted by B2Net View Post

    I agree. Just sharing their post. Hopefully you can get a resolution to your issue in a timely manner.
    I hope so too. It seems that new movies I add to UV will port, and only the ones I added prior to disconnecting won't.

    Leave a comment:


  • B2Net
    replied
    Originally posted by WeirdG View Post

    That's great for people that check the forum regularly. The majority of users don't.
    I agree. Just sharing their post. Hopefully you can get a resolution to your issue in a timely manner.

    Leave a comment:


  • WeirdG
    replied
    Originally posted by B2Net View Post
    This is the post dated in March and it states nothing about after July.

    https://forum.vudu.com/forum/vudu/ge...ount-from-vudu
    That's great for people that check the forum regularly. The majority of users don't.

    Leave a comment:


  • B2Net
    replied
    This is the post dated in March and it states nothing about after July.

    https://forum.vudu.com/forum/vudu/ge...ount-from-vudu

    Leave a comment:

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