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Vudu Forum Guidelines

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UV movies ported to Vudu missing from Movies Anywhere library. Used to be there.

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  • WeirdG
    replied
    Originally posted by B2Net View Post
    They instructed us to not disconnect any UV provider from UV.
    After July 31st 2019.

    Leave a comment:


  • B2Net
    replied
    They instructed us to not disconnect any UV provider from UV.

    Leave a comment:


  • UV movies ported to Vudu missing from Movies Anywhere library. Used to be there.

    I've been going back and forth between Vudu support and MA support for the past week or two since this issue started. When I initially connected everything, my UV movies ported to Vudu, and many of those UV movies (approx. 70-80) also ported to MA.

    A couple of weeks ago, I had issue syncing my UV movies with Vudu, so I figured I'd disconnect UV from Vudu. Around that time I was also having sync issues between Vudu and MA, so I figured I'd disconnect MA from Vudu as well.

    After doing all of that, I waited a bit. I noticed a decrease in movies for all three services (UV, MA, Vudu), which I was expecting.

    When I reconnected everything, Vudu's library count was restored to what it was before, and same with UV. Unfortunately, MA was still short by about 70-80 titles, and they were all UV movies. I also noticed, that newer movies I added to MA weren't porting to Vudu.

    I contacted MA support, and they were able to fix the sync between MA and Vudu, so my newer MA movies would port to Vudu, but they couldn't figure out how to re-add the UV movies, so they suggested I contact Vudu support.

    Vudu support refreshed my UV and MA connections, but that didn't work. Vudu spent a few days troubleshooting the issue, but couldn't fix it. I just received an email from their support, indicating that they've tried everything on their end, and the issue is with MA, so I should contact MA support again.

    I went from MA support, to Vudu support, and now back to MA support. Has anyone run into this issue before?

    TL;DR

    I disconnected UV and MA from Vudu to try and fix sync issues, and the sync broke. MA and Vudu are syncing properly now, and UV and Vudu are syncing properly now. The UV movies in my Vudu library are NOT syncing with MA, and they were previously. I'm missing about 70-80 UV titles that ported over to MA before. My Vudu incident number is [Incident: 190429-000550].

    At current, I've disconnect MA and UV from Vudu. I'm going to to wait for a few hours, and then try to reconnect them again.
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