Announcement

Collapse

Vudu Forum Guidelines

Vudu Forum Guidelines

The Vudu Forums are designed to help viewers get the most out of their Vudu experience. Here, Vudu customers may post information, questions, ideas, etc. on the subject of Vudu and Vudu -related issues (home theater, entertainment, etc). Although the primary purpose of these forums is to help Vudu customers with questions and/or problems with their VUDU service, there are also off-topic areas available within the Vudu Forums for users to chat with like-minded people, subject to the limitations below.

Please post all comments in English. When posting a comment in the Vudu Forums, please conduct yourself in a respectful and civil manner. While we respect that you may feel strongly about an issue, please leave room for discussion.

Vudu reserves the right to refrain from posting and/or to remove user comments, including comments that contain any of the following:

1. Obscenities, defamatory language, discriminatory language, or other language not suitable for a public forum
2. Email addresses, phone numbers, links to websites, physical addresses or other forms of contact information
3. "Spam" content, references to other products, advertisements, or other offers
4. Spiteful or inflammatory comments about other users or their comments
5. Comments that may potentially violate the DMCA or any other applicable laws
6. Comments that discuss ways to manipulate Vudu products/services, including, but not limited to, reverse engineering, video extraction, and file conversion.

Additionally, please keep in mind that although Vudu retains the right to monitor, edit, and/or remove posts within Vudu Forums, it does not necessarily review every comment. Accordingly, specific questions about Vudu products and services should be directed to Vudu customer service representatives.

Terms of Use - User Comments, Feedback, Reviews, Submissions

For all reviews, comments, feedback, postcards, suggestions, ideas, and other submissions disclosed, submitted or offered to Vudu, on or through this Site, by e-mail or telephone, or otherwise disclosed, submitted or offered in connection you use of this Site (collectively, the "Comments") you grant Vudu a royalty-free, irrevocable, transferable right and license to use the Comments however Vudu desires, including, without limitation, to copy, modify, delete in its entirety, adapt, publish, translate, create derivative works from and/or sell and /or distribute such Comments and/or incorporate such Comments into any form, medium or technology throughout the world.
Vudu will be entitled to use, reproduce, disclose, modify, adapt, create derivative works from, publish, display and distribute any Comments you submit for any purpose whatsoever, without restriction and without compensating you in any way. Vudu is and shall be under no obligation (1) to maintain any Comments in confidence; (2) to pay to users any compensation for any Comments; or (3) to respond to any user Comments. You agree that any Comments submitted by you to the Site will not violate the terms in this Terms of Use or any right of any third party, including without limitation, copyright, trademark, privacy or other personal or proprietary right(s), and will not cause injury to any person or entity. You further agree that no Comments submitted by you to this Site will be or contain libelous or otherwise unlawful, threatening, abusive or obscene material, or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mailings or any form of "spam."

You grant Vudu the right to use the name that you submit in connection with any Comments. You agree not to use a false email address, impersonate any person or entity, otherwise mislead as to the origin of any Comments you submit. You are, and shall remain, solely responsible for the content of any Comments you make and you agree to indemnify Vudu for all claims resulting from any Comments you submit. Vudu takes no responsibility and assumes no liability for any Comments submitted by you or any third-party.
See more
See less

UV movies ported to Vudu missing from Movies Anywhere library. Used to be there.

Collapse
X
 
  • Filter
  • Time
  • Show
Clear All
new posts

    UV movies ported to Vudu missing from Movies Anywhere library. Used to be there.

    I've been going back and forth between Vudu support and MA support for the past week or two since this issue started. When I initially connected everything, my UV movies ported to Vudu, and many of those UV movies (approx. 70-80) also ported to MA.

    A couple of weeks ago, I had issue syncing my UV movies with Vudu, so I figured I'd disconnect UV from Vudu. Around that time I was also having sync issues between Vudu and MA, so I figured I'd disconnect MA from Vudu as well.

    After doing all of that, I waited a bit. I noticed a decrease in movies for all three services (UV, MA, Vudu), which I was expecting.

    When I reconnected everything, Vudu's library count was restored to what it was before, and same with UV. Unfortunately, MA was still short by about 70-80 titles, and they were all UV movies. I also noticed, that newer movies I added to MA weren't porting to Vudu.

    I contacted MA support, and they were able to fix the sync between MA and Vudu, so my newer MA movies would port to Vudu, but they couldn't figure out how to re-add the UV movies, so they suggested I contact Vudu support.

    Vudu support refreshed my UV and MA connections, but that didn't work. Vudu spent a few days troubleshooting the issue, but couldn't fix it. I just received an email from their support, indicating that they've tried everything on their end, and the issue is with MA, so I should contact MA support again.

    I went from MA support, to Vudu support, and now back to MA support. Has anyone run into this issue before?

    TL;DR

    I disconnected UV and MA from Vudu to try and fix sync issues, and the sync broke. MA and Vudu are syncing properly now, and UV and Vudu are syncing properly now. The UV movies in my Vudu library are NOT syncing with MA, and they were previously. I'm missing about 70-80 UV titles that ported over to MA before. My Vudu incident number is [Incident: 190429-000550].

    At current, I've disconnect MA and UV from Vudu. I'm going to to wait for a few hours, and then try to reconnect them again.

    #2
    They instructed us to not disconnect any UV provider from UV.

    Comment


      #3
      Originally posted by B2Net View Post
      They instructed us to not disconnect any UV provider from UV.
      After July 31st 2019.

      Comment


        #4
        This is the post dated in March and it states nothing about after July.

        https://forum.vudu.com/forum/vudu/ge...ount-from-vudu

        Comment


          #5
          Originally posted by B2Net View Post
          This is the post dated in March and it states nothing about after July.

          https://forum.vudu.com/forum/vudu/ge...ount-from-vudu
          That's great for people that check the forum regularly. The majority of users don't.

          Comment


            #6
            Originally posted by WeirdG View Post

            That's great for people that check the forum regularly. The majority of users don't.
            I agree. Just sharing their post. Hopefully you can get a resolution to your issue in a timely manner.

            Comment


              #7
              Originally posted by B2Net View Post

              I agree. Just sharing their post. Hopefully you can get a resolution to your issue in a timely manner.
              I hope so too. It seems that new movies I add to UV will port, and only the ones I added prior to disconnecting won't.

              Comment


                #8
                I never disconnected and still had 66 removal requests from VUDU to MA which resulted in losing 33 movies from MA and associated providers. 10 were duplicate requests and 23 came to MA from other sources in addition to VUDU leaving 33 VUDU-MA exclusive.

                I've had multiple help desk tickets into MA, VUDU, UV, WB, Sony, Universal for about a month. Hoping it gets resolved soon.

                Comment


                  #9
                  encountered the same thing. issue is when UV gets disconnected to Vudu, the movies will be removed in MA as Vudu is sending sort of "movie refunded" in MA. But even reconnecting UV in Vudu, it doesn't sync back to MA even it is already in Vudu. I contacted also both MA and Vudu and still hopeless case to date. I noticed in VUDU transaction history, it never add the transaction again after reconnecting your UV like before. So i guess thats why it never ports the movie again back in MA because there is no new transaction in VUDU.

                  Comment


                    #10
                    Originally posted by dyeysee View Post
                    encountered the same thing. issue is when UV gets disconnected to Vudu, the movies will be removed in MA as Vudu is sending sort of "movie refunded" in MA. But even reconnecting UV in Vudu, it doesn't sync back to MA even it is already in Vudu. I contacted also both MA and Vudu and still hopeless case to date. I noticed in VUDU transaction history, it never add the transaction again after reconnecting your UV like before. So i guess thats why it never ports the movie again back in MA because there is no new transaction in VUDU.
                    Yet I didn't disconnect and had this happen. So unsure what triggered the issue.

                    Comment


                      #11
                      I'm still waiting... sent some emails back and forth with Vudu support, and they've said they escalated the issue now. I haven't heard from them in a couple of days now.

                      Comment


                        #12
                        Going on 5 weeks for me

                        Comment


                          #13
                          Originally posted by B2Net View Post
                          Going on 5 weeks for me
                          I wonder if it's because MA already marked it as a completed transaction, and won't do it again? Like dyeysee was saying. I had the same theory, but MA support keeps directing me to Vudu support. I might have to call MA support again and escalate.

                          Comment


                            #14
                            MA support has told me that VUDU and UV have told them they are working on the issue. UV told me it was not their issue and to go to VUDU and MA. VUDU has escalated it to highest level of support. I get a few updates when I inquire that the issue is being worked. Still an issue.

                            Comment


                              #15
                              I swear Vudu support is a joke. Almost every day or two, someone new emails me and tell me my missing movies are not compatible with MA, when they all are. It's frustrating replying with the same response almost every day.

                              Comment

                              Working...
                              X