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Fandango at Home Forum Guidelines

Fandango at Home Forum Guidelines

The Fandango at Home Forums are designed to help viewers get the most out of their Fandango at Home experience. Here, Fandango at Home customers may post information, questions, ideas, etc. on the subject of Fandango at Home and Fandango at Home -related issues (home theater, entertainment, etc). Although the primary purpose of these forums is to help Fandango at Home customers with questions and/or problems with their Fandango at Home service, there are also off-topic areas available within the Fandango at Home Forums for users to chat with like-minded people, subject to the limitations below.

Please post all comments in English. When posting a comment in the Fandango at Home Forums, please conduct yourself in a respectful and civil manner. While we respect that you may feel strongly about an issue, please leave room for discussion.

Fandango at Home Forum Guidelines

The Fandango at Home Forums are designed to help viewers get the most out of their Fandango at Home experience. Here, Fandango at Home customers may post information, questions, ideas, etc. on the subject of Fandango at Home and Fandango at Home -related issues (home theater, entertainment, etc). Although the primary purpose of these forums is to help Fandango at Home customers with questions and/or problems with their Fandango at Home service, there are also off-topic areas available within the Fandango at Home Forums for users to chat with like-minded people, subject to the limitations below.

Please post all comments in English. When posting a comment in the Fandango at Home Forums, please conduct yourself in a respectful and civil manner. While we respect that you may feel strongly about an issue, please leave room for discussion.

Fandango at Home reserves the right to refrain from posting and/or to remove user comments, including comments that contain any of the following:

1. Obscenities, defamatory language, discriminatory language, or other language not suitable for a public forum
2. Email addresses, phone numbers, links to websites, physical addresses or other forms of contact information
3. "Spam" content, references to other products, advertisements, or other offers
4. Spiteful or inflammatory comments about other users or their comments
5. Comments that may potentially violate the DMCA or any other applicable laws
6. Comments that discuss ways to manipulate Fandango at Home products/services, including, but not limited to, reverse engineering, video extraction, and file conversion.

Additionally, please keep in mind that although Fandango at Home retains the right to monitor, edit, and/or remove posts within Fandango at Home Forums, it does not necessarily review every comment. Accordingly, specific questions about Fandango at Home products and services should be directed to Fandango at Home customer service representatives.

Terms of Use - User Comments, Feedback, Reviews, Submissions

For all reviews, comments, feedback, postcards, suggestions, ideas, and other submissions disclosed, submitted or offered to Fandango at Home, on or through this Site, by e-mail or telephone, or otherwise disclosed, submitted or offered in connection you use of this Site (collectively, the "Comments") you grant Fandango at Home a royalty-free, irrevocable, transferable right and license to use the Comments however Fandango at Home desires, including, without limitation, to copy, modify, delete in its entirety, adapt, publish, translate, create derivative works from and/or sell and /or distribute such Comments and/or incorporate such Comments into any form, medium or technology throughout the world.
Fandango at Home will be entitled to use, reproduce, disclose, modify, adapt, create derivative works from, publish, display and distribute any Comments you submit for any purpose whatsoever, without restriction and without compensating you in any way. Fandango at Home is and shall be under no obligation (1) to maintain any Comments in confidence; (2) to pay to users any compensation for any Comments; or (3) to respond to any user Comments. You agree that any Comments submitted by you to the Site will not violate the terms in this Terms of Use or any right of any third party, including without limitation, copyright, trademark, privacy or other personal or proprietary right(s), and will not cause injury to any person or entity. You further agree that no Comments submitted by you to this Site will be or contain libelous or otherwise unlawful, threatening, abusive or obscene material, or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mailings or any form of "spam."

You grant Fandango at Home the right to use the name that you submit in connection with any Comments. You agree not to use a false email address, impersonate any person or entity, otherwise mislead as to the origin of any Comments you submit. You are, and shall remain, solely responsible for the content of any Comments you make and you agree to indemnify Fandango at Home for all claims resulting from any Comments you submit. Fandango at Home takes no responsibility and assumes no liability for any Comments submitted by you or any third-party reserves the right to refrain from posting and/or to remove user comments, including comments that contain any of the following:

1. Obscenities, defamatory language, discriminatory language, or other language not suitable for a public forum
2. Email addresses, phone numbers, links to websites, physical addresses or other forms of contact information
3. "Spam" content, references to other products, advertisements, or other offers
4. Spiteful or inflammatory comments about other users or their comments
5. Comments that may potentially violate the DMCA or any other applicable laws
6. Comments that discuss ways to manipulate Fandango at Home products/services, including, but not limited to, reverse engineering, video extraction, and file conversion.

Additionally, please keep in mind that although Fandango at Home retains the right to monitor, edit, and/or remove posts within Fandango at Home Forums, it does not necessarily review every comment. Accordingly, specific questions about Fandango at Home products and services should be directed to Fandango at Home customer service representatives.

Terms of Use - User Comments, Feedback, Reviews, Submissions

For all reviews, comments, feedback, postcards, suggestions, ideas, and other submissions disclosed, submitted or offered to Fandango at Home, on or through this Site, by e-mail or telephone, or otherwise disclosed, submitted or offered in connection you use of this Site (collectively, the "Comments") you grant Fandango at Home a royalty-free, irrevocable, transferable right and license to use the Comments however Fandango at Home desires, including, without limitation, to copy, modify, delete in its entirety, adapt, publish, translate, create derivative works from and/or sell and /or distribute such Comments and/or incorporate such Comments into any form, medium or technology throughout the world.
Fandango at Home will be entitled to use, reproduce, disclose, modify, adapt, create derivative works from, publish, display and distribute any Comments you submit for any purpose whatsoever, without restriction and without compensating you in any way. Fandango at Home is and shall be under no obligation (1) to maintain any Comments in confidence; (2) to pay to users any compensation for any Comments; or (3) to respond to any user Comments. You agree that any Comments submitted by you to the Site will not violate the terms in this Terms of Use or any right of any third party, including without limitation, copyright, trademark, privacy or other personal or proprietary right(s), and will not cause injury to any person or entity. You further agree that no Comments submitted by you to this Site will be or contain libelous or otherwise unlawful, threatening, abusive or obscene material, or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mailings or any form of "spam."

You grant Fandango at Home the right to use the name that you submit in connection with any Comments. You agree not to use a false email address, impersonate any person or entity, otherwise mislead as to the origin of any Comments you submit. You are, and shall remain, solely responsible for the content of any Comments you make and you agree to indemnify Fandango at Home for all claims resulting from any Comments you submit. Fandango at Home takes no responsibility and assumes no liability for any Comments submitted by you or any third-party.
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VUDU ULTRA HD ISSUE

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    VUDU ULTRA HD ISSUE

    Hello,

    I have 3 4K Devices. Two VIZIO 4K TVS both P SERIES and a new ROKU 4 with 4K. One of my VIZIO 4K TV's when in MY VUDU is not showing me an option to VIEW OR PURCHASE a 4K movie. I can see the UHD FOLDER in the COLLECTIONS option of MY VUDU and I can view all the movies offered in the UHD folder but the movies are only showing as high as HDX. NO UHD option is showing on any of those movies in the UHD folder.

    This is just happening on one of my VIZIO 4K TVS. The TV IS on the correct HDMI INPUT for viewing 4K so that isn't the issue. The other 4K TV is working fine as well as the ROKU 4. Is there a limit on how many devices are able to view and stream 4K?

    If so I would like to leave things alone. This is a bedroom TV I'm speaking of and would rather keep the living room TV enabled for viewing 4K.

    I used to have a VIZIO M Series 3D TV on VUDU. I do not have that TV anymore. In case there is any question regarding that device.

    Thanks so much for your assistance with the issue. I did send a support ticket but I usually always have to post in the forum to get any issues resolved.

    #2
    Re: VUDU ULTRA HD ISSUE

    Are these TV's update to the latest software/firmware?

    Comment


      #3
      Re: VUDU ULTRA HD ISSUE

      I stated only one TV is having the issue. Yes the TV is updated with the latest firmware. I'm a troubleshooter for a cable company. I have a high speed internet connection. I'm always connected to the internet. So it receives firmware updates as they come through. This TV also has next generation HDMI connections 2.0 and supports HDCP 2.2. Also has next generation wireless capabilities 802.11ac. I also have a next generation wireless router.

      The TV I'm having the issue with is the same as the other VIZIO TV except for the size. It's a 50 inch.

      Comment


        #4
        Re: VUDU ULTRA HD ISSUE

        Originally posted by FelipeF View Post
        Are these TV's update to the latest software/firmware?

        PS ...

        The latest firmware showing in the TV having the issue is VERSION 1.2.23-UHD

        MODEL NUMBER OF the TV P502ui-B1E

        THE VUDU DEVICE ID: 3cbef2e

        THE VUDU UI VERSION IS: 3.0.151702

        I'm only having trouble with that listed above. The other devices I have on the account are working fine.

        I hope this helps.

        Comment


          #5
          Re: VUDU ULTRA HD ISSUE

          Originally posted by Sandra View Post
          PS ...

          The latest firmware showing in the TV having the issue is VERSION 1.2.23-UHD

          MODEL NUMBER OF the TV P502ui-B1E
          The Vizio firmware that supports VUDU UHD is 1.3.15-UHD. It looks like that TV has not taken the update yet.

          Comment


            #6
            Re: VUDU ULTRA HD ISSUE

            Originally posted by Jake View Post
            The Vizio firmware that supports VUDU UHD is 1.3.15-UHD. It looks like that TV has not taken the update yet.
            Hi Jake ..just to let you know, I performed a manual update and the TV issue regarding the UHD has been resolved! I now have the latest firmware for Vudu UHD. I just checked the UHD folder on My VUDU and all is available to me. Thanks so much for your help. I appreciate.

            I did send a ticket on this matter. Please close the ticket. All is well.

            Have a great day.

            Sandra :-)

            Comment

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