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Fandango at Home Forum Guidelines

The Fandango at Home Forums are designed to help viewers get the most out of their Fandango at Home experience. Here, Fandango at Home customers may post information, questions, ideas, etc. on the subject of Fandango at Home and Fandango at Home -related issues (home theater, entertainment, etc). Although the primary purpose of these forums is to help Fandango at Home customers with questions and/or problems with their Fandango at Home service, there are also off-topic areas available within the Fandango at Home Forums for users to chat with like-minded people, subject to the limitations below.

Please post all comments in English. When posting a comment in the Fandango at Home Forums, please conduct yourself in a respectful and civil manner. While we respect that you may feel strongly about an issue, please leave room for discussion.

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Additionally, please keep in mind that although Fandango at Home retains the right to monitor, edit, and/or remove posts within Fandango at Home Forums, it does not necessarily review every comment. Accordingly, specific questions about Fandango at Home products and services should be directed to Fandango at Home customer service representatives.

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1. Obscenities, defamatory language, discriminatory language, or other language not suitable for a public forum
2. Email addresses, phone numbers, links to websites, physical addresses or other forms of contact information
3. "Spam" content, references to other products, advertisements, or other offers
4. Spiteful or inflammatory comments about other users or their comments
5. Comments that may potentially violate the DMCA or any other applicable laws
6. Comments that discuss ways to manipulate Fandango at Home products/services, including, but not limited to, reverse engineering, video extraction, and file conversion.

Additionally, please keep in mind that although Fandango at Home retains the right to monitor, edit, and/or remove posts within Fandango at Home Forums, it does not necessarily review every comment. Accordingly, specific questions about Fandango at Home products and services should be directed to Fandango at Home customer service representatives.

Terms of Use - User Comments, Feedback, Reviews, Submissions

For all reviews, comments, feedback, postcards, suggestions, ideas, and other submissions disclosed, submitted or offered to Fandango at Home, on or through this Site, by e-mail or telephone, or otherwise disclosed, submitted or offered in connection you use of this Site (collectively, the "Comments") you grant Fandango at Home a royalty-free, irrevocable, transferable right and license to use the Comments however Fandango at Home desires, including, without limitation, to copy, modify, delete in its entirety, adapt, publish, translate, create derivative works from and/or sell and /or distribute such Comments and/or incorporate such Comments into any form, medium or technology throughout the world.
Fandango at Home will be entitled to use, reproduce, disclose, modify, adapt, create derivative works from, publish, display and distribute any Comments you submit for any purpose whatsoever, without restriction and without compensating you in any way. Fandango at Home is and shall be under no obligation (1) to maintain any Comments in confidence; (2) to pay to users any compensation for any Comments; or (3) to respond to any user Comments. You agree that any Comments submitted by you to the Site will not violate the terms in this Terms of Use or any right of any third party, including without limitation, copyright, trademark, privacy or other personal or proprietary right(s), and will not cause injury to any person or entity. You further agree that no Comments submitted by you to this Site will be or contain libelous or otherwise unlawful, threatening, abusive or obscene material, or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mailings or any form of "spam."

You grant Fandango at Home the right to use the name that you submit in connection with any Comments. You agree not to use a false email address, impersonate any person or entity, otherwise mislead as to the origin of any Comments you submit. You are, and shall remain, solely responsible for the content of any Comments you make and you agree to indemnify Fandango at Home for all claims resulting from any Comments you submit. Fandango at Home takes no responsibility and assumes no liability for any Comments submitted by you or any third-party.
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Vudu unable to play UHD movies on Firestick

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    Vudu unable to play UHD movies on Firestick

    Hello. I have a new 4K Firestick with Vudu installed. Starting last night it will not play anything in UHD. I get an error message that says "Encountered problems during playback. Please try again." It will play HDX movies with no problem.

    Here is what I have tried so far to resolve the problem:

    Unplugged Firestick for more than 10 seconds and plugged it back in.
    Unplugged modem/router for more than 10 seconds and plugged it back in.
    Switched my Firestick to a different network connection (my router is dual band).
    Force stopped Vudu and cleared the cache.
    Uninstalled and reinstalled Vudu.

    The network signal strength for my Firestick says "Very Good." The router is in the next room about 12' away from the Firestick.

    I got this particular Firestick about a week ago and have had no previous problems with it. UHD movies played fine on Vudu up through yesterday afternoon. When I tried to play one late last night is when the problem began. I made no changes to any settings prior to the start of the problem. Note that UHD content plays just fine through Netflix on this Firestick. Also note that UHD movies will play just fine on Vudu on my Xbox One X. I realize I could just watch through the Xbox, but I prefer the Firestick because it's the only way for me to get Dolby Vision on my TV.

    Thanks to anyone who can help.

    #2
    Sorry, Vudu is not currently supported on the Fire TV (I assume you side-loaded it?)

    On the other hand, the latest Xbox One app added Dolby Vision support last week, give it a try!

    Comment


      #3
      I'm aware that it's not actually supported but I still hoped someone might know something else to try. And yes I did side-load it.

      As far as the Xbox One X and Dolby Vision, my TV is too old to work with the low latency version of Dolby Vision that the Xbox consoles use so I can only get HDR10 if I go that route. It's a Vizio P65-C1 manufactured in 2015. I would need a model made in 2018 or later to be compatible with Dolby Vision through the Xbox.

      Thanks though.

      Comment


        #4
        Originally posted by Jake View Post
        Sorry, Vudu is not currently supported on the Fire TV (I assume you side-loaded it?)

        On the other hand, the latest Xbox One app added Dolby Vision support last week, give it a try!
        What is the XBox One app? Can you install that on a Fire TV?

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          #5
          Originally posted by lujan View Post

          What is the XBox One app? Can you install that on a Fire TV?
          Is that meant to be sarcasm?

          Comment


            #6
            Originally posted by Jake View Post

            Is that meant to be sarcasm?
            No, you made it sound like you can install an Xbox app on the Fire TV so that is what I was asking.

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              #7
              Originally posted by lujan View Post

              No, you made it sound like you can install an Xbox app on the Fire TV so that is what I was asking.

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              C'mon bruh!

              Comment


                #8
                Originally posted by Kappa123 View Post

                C'mon bruh!
                I'm serious, he said Xbox One app making it sound like there was an app for the Xbox. Maybe he should have said "the Xbox added Dolby Vision support" instead of including the word "app"? Or maybe "the latest Vudu app on the XBox added Dolby Vision support"?

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                  #9
                  Originally posted by lujan View Post

                  I'm serious, he said Xbox One app making it sound like there was an app for the Xbox. Maybe he should have said "the Xbox added Dolby Vision support" instead of including the word "app"? Or maybe "the latest Vudu app on the XBox added Dolby Vision support"?

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                  I think you're the only one who thought this... serious!

                  Comment


                    #10
                    Well this is disappointing. I came back and saw there a bunch of new comments on this thread and for a second I thought someone had tried to help me out.

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