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Closed captions are broken

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    Closed captions are broken

    Hi,

    Closed captions are broken in my Vizio M65-E0 tv application.
    I tried different movies and they show the same issues: most captions are missing and the ones that show up are out of synch.
    They are also displayed misaligned.

    Any suggestions ?

    #2
    Hi Ricapur,

    Could you give me a few examples of the titles you've tried? What quality did you watch(HDX, UHD)?

    Could you also list your TV firmware version and Vudu widget and player version?

    Thanks!
    Dan H.
    VUDU QA

    Comment


      #3
      Hi DanielH,

      Some titles:
      - The Mummy 4K
      - Oblivion 4K

      Vizio M65-E0
      Firmware version 6.0.18.1
      Vudu Widget:
      Device ID: 0xb
      Widget Version: (7.1.29 (29-196d4d73))
      Player Version: 297594.50/152

      Comment


        #4
        Been watching with captions on last two weeks due to A/C fan noise and haven't had any issues on my Roku Ultra 2.

        Comment


          #5
          Originally posted by ricapur View Post
          Hi DanielH,

          Some titles:
          - The Mummy 4K
          - Oblivion 4K

          Vizio M65-E0
          Firmware version 6.0.18.1
          Vudu Widget:
          Device ID: 0xb
          Widget Version: (7.1.29 (29-196d4d73))
          Player Version: 297594.50/152
          Sorry for the delay. I tested on a similar model and CC was in sync and working. Let me take a look at the titles you listed and see if I can reproduce the issue.
          Dan H.
          VUDU QA

          Comment

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